Bikers Edge

Arrogant rude owner and high prices made this an easy rating. I will give credit to the large selection of good bikes but the customer service just tanked it beyond repair. With so few independently owned bike shops left, you would think the owner would be grateful you are there spending $ 400 on a bike for your 8 year old you could buy at Walmart for $ 89, but I was sadly mistaken. I support small business, hence the reason for my visit, but the first time will be my last, that’s for sure.

Let me just start by saying this place is where you want to go if you don’t feel welcomed or if you just want to be bashed on by every employee or the owner. The rude comments that come out of the owners mount are just very frustrating. I asked the simple question of, «do you guys sell frames here,» and the owner comment was, «you don’t find frames at a bike shop.» And this was in such a snooty tone. He also tried to tell me that downhill mountain biking was a dying sport… Are you kidding me. From the moment I stepped in the door I didn’t feel welcomed at all. All this guy cares about is money and not the customer if I could give this place zero stars I would.

I bought my last couple of bikes from Bikers Edge. I’ve always been happy with the new bikes but my experiences with the one used bike I purchased was very disappointing. (It was sold «as-​is.» After a couple of hours of riding, the seat kept sliding down and the handlebars popped off… but you get what you pay for.)
The *new* bikes for sale here are not the same as the junk you get from mass retailers. The staff is happy to ask you what type of riding you want to do and direct you to the best bike. For me, I didn’t need it for speed or triple diamond stuff… I just wanted a durable bike that was good on both path and pavement.
I’ve had the bike for 20 months now and I’ve been very happy with it. I was offered free tune ups for a year and was very happy with those too.
Besides the used bike, my only complaint is that some of the prices on gear and other related merchandise are way too high. If you need a water bottle holder, vehicle bike rack, or some other doohickey, you will probably find it cheaper online.

When I visited this Bike Dealer for the first time. I was greeted immediately and introduced to a sales person. Within 20 minutes we looked at a number of bikes and the seller worked up a quote for me, and emailed it to me. The owner was hands on keeping an eye on things. He chatted with me briefly. He agreed to look at my current bike for trade. They had a number of people working on customer bikes when I was there. I believe this location has a little something for everyone, this is the largest bike store I have seen in Central Connecticut. The prices were reasonable.

Do yourself a favor and ride right by this place. Their service is terrible. They once lost my girlfriend’s repair ticket and made her go back home and get her copy in order to prove she paid in advance. Totally unprofessional. They also told me over the phone that they stocked a part that they didn’t have. I trekked down there just to find out that they were out. No thanks, there are just too many honest shops out there to waste my time this this one.