This review may be premature as I just rented my unit a few days ago, but the lady Samantha at the front desk is AWESOME!!! I reserved a 5×10 online, she called to confirm move in so she’d be there when I arrived. I got there & needed to see the space because I’m storing 2 Harleys. The 5×10 was too small. She called other stores to see if they had units smaller than her next size which was 10×15, the other stores were book. So I took the 10×15. She was VERYHELPFUL& accommodating. She knew her customers who came in by name. I’d recommend this storage facility to others.
Megan R.
Évaluation du lieu : 1 Forest Park, IL
I wish I could give zero stars. This is not a trustworthy company and your belongings will not be secured. When we signed our contract we were told the costs never go up. Flash forward a couple of months and the prices jumped 25%. My storage unit flooded and I wasn’t contacted for 4 days. After it flooded, it was difficult to get anyone on the phone because Public Storage staff and managers don’t take live calls. The hours of the facility changed without notice, so when we went to get the last of our things we couldn’t get in to our unit. Public Storage does not operate an ethical business. They do the absolute least they can and make excuses instead of demonstrating and customer service. I would be embarrassed to work for that company. I am glad to be done with them!