Buffalo Wild Wings

I took my daughter here for dinner a month ago. She got wings which were good but overpriced and I got a burger. When I asked for a sautéed onions on my burger the waitress went back to the kitchen and when she got back she informed me that the kitchen told her they don’t do that here. However she told me I could have slice of onion on my burger .So I laughed out loud and swore I would never go back.

AWFUL service. Waitress grabs our drink order… drops the beers… then never shows up again. Beers are empty for at least 10 minutes as I watch her chat up her friends and drink her Dunkin Donuts. I bring my empty glass to the bar in an attempt to get service and am told she can’t help me «Who is your server». Oh and not kidding, if you think you smell weed coming from the kitchen and the ghetto wait staff… you most definitely do. Don’t waste your time stepping into this place,

Poor service. The food was good enough. Not the greatest wings you’ll ever have, but far from bad. Just poor service made this most recent visit disappointing. The waitress was friendly enough, but obviously undertrained and/​or disinterested in her job. Despite the messy wings, was only given one napkin, the one wrapped around the silverware on the table when you sit down. After taking our order, didn’t see her again until the end of the meal when she dropped off the bill. Never asked how everything was. Never offered to refill my empty drink. As mentioned, never brought or even offered extra napkins. And the place ain’t cheap… more expensive than comparable restaurants.

How this place is still opened is beyond my understanding. The service is slow and the waitresses are rude and inattentive! This was my first time here but it definitely will be my last!

Food is always good but the service here is horrible. Took 15 minutes from the time we were seated to the time a waitress came. Then took 20 minutes for my beer. They forgot to bring the celery and carrots with our wings as we requested and it literally took 4 times of asking to finally get just celery because they ran out of carrots. My 2^nd beer took another 20 minutes and we had to ask 3 times and my fiancée had to ask the host for water because our Waitress forgot once again to bring her water even after asking 3 times. I would say overall I will never come back to this place as the restaurant was maybe at 20% capacity on New Years Day in late afternoon and they still couldn’t even properly tend to customers.

Rude and incompetent,
Attempted to place order to pickup and got disconnected multiple times, gave my entire order 3 separate times, requested the total of the order so I could bring enough cash and got hung up on. Called back to request total and was a 5 minute process of repeating my order to me. I cancelled my order and will not be returning. If you can’t get my order right or tell me the total I have no faith the food will be any good.

The most poorly managed Buffalo Wild Wings. Inattentive staff, forgotten orders, dirty tables, pretty unbelievable for a franchise like this. It seems systemic. Lots of employees hanging out in groups, and lots of frustrated patrons. Food was good, same wings, consistent with other Buffalo Wild Wings. We had one funny comment after our waitress forgot an order of fries. We asked her about it 20 minutes into our meal. She pretended to be shocked and said hang on I’ll be right back. She came back and instead of saying, sorry, I forgot to put in the order, they’re coming right out she said, «the kitchen had to cook them on the fly, that’s why it’s taking so long.» Lol, cmon. They’re fries. See pics to see employees hanging…

Just so, so… Like others have said, the service wasnt that good. I had to ask for silverware a few times even after the food arrived. Maybe the music was too loud. We could not hear ourselves talk at the table (Thursday evening 6pm).
While I might go to watch a game and have an app someday, there are other local pubs that have much, much better wings! I was surprised actually that they appeared frozen, heavily breaded and like «pressed» chicken. The sauces at first seemed ok… But after a bit tasted «chemically». I wasnt impressed.
Servers could use a Pep-​Talk about customer service overall. And appearances mean alot when you are on display in public. Meaning servers shouldnt be joking, chatting and hanging out in groups with customers waiting for service.
Just so-so…Expected better chicken for a Wing place.

Staff is nice only problem is when I sit at the bar there Fly everywhere. It’s hard to eat with flies all around. Food was ok I tried twice could not get past the bug thing so I won’t be coming here anymore. To be fair I never had a sit down at the tables so it may be better there

I am not a huge fan of this place, but it’s convenient to my area, it’s open late and sometimes, you just want chicken wings and watch the game on all the TVs scattered around the place. While the food isn’t fabulous there are a few stand outs. I really like the chips and queso. Wings are usually pretty good. Not the best I have ever had, but reliable. The service is usually good here, too.

I should have read the reviews before I went, but thought I would give it a try since I have been patiently waiting to go there. We walked in the door to see a deep thinking host as he said it, he wanted to sit us in the bar and then the big arena of tables in the middle of this giant room, then the booths to finally outside. We waited for service so long I was to the point of leaving and the someone came Wow. The waitress was very pleasant and welcome us there for the first time, we ask about the menu and she took our drinks with a question we ask about one of the menu items. We waited and waited, she never came back and I got up to see what was keeping her. She was taking another order of a new guest, and I sat down and got my things to leave only to see her walking around to her other guests. Good wait to go out of business fast. If I could give No stars I would.

We recently stopped in Buffalo Wild Wings in Brockton, MA.
We had an awful experience compared to other B.W.W franchises we have visited.
The service was horrendous. We sat at the bar for lunch, and it took 30 – 40 minutes for our food to come out. The bartender only once came back to us and ask us if we wanted another drink. The bartender spent most of the time talking to the waitstaff (vulgar language at that), and not checking in on us or clearing any of our drinks, plates.
Finally the food came. One of the two orders was incorrect. We waited another 10 minutes and the correct order came out, however the tenders were undercooked.
Overall, a horrible experience. We will not return.

Stopped in for a quick lunch, never been in one before. Picture a warehouse divided in half by a knee wall and lined with big screen tv’s. That’s it. If you’re here to watch your team it’s fantastic. On a Sunday afternoon in may not so much. Several tv’s were on a loop of about 5 minutes. Others had obscure baseball (farm teams).
Service…sucked. Just was off, with a very long wait for someone to figure out we wanted the check .we had to flag down a server… any server, and there were plenty of them and it was slow.
Food: expensive over breaded chicken chunks (not tenders) coated in a good sauce, dried out carrot sticks and watery soda.
Vede vecci vamanos. We came we saw we won’t be back.

Not impressed at all. I was iffy on even trying this place because i am getting more an more sick of chain restaurants. I should of left. Inside is very open tons of tvs decent size bar yet it has a boring blank feel. I cant explain it.
Menu is small. Basically just a very limited pub menu. Prices were expensive IMO. Came out to $ 65 for 20 wings an 2 burgers.
Wings were ok. A tad crispy. a bit too large. I prefer smaller sized wings. Sauce was spicy and evenly coated. Basically just another average wing. Only good thing was the sauce options. I gave 2 stars because of the vairety of flavors on wings.
The burgers werent fresh. No flavor. Dry. Onion rings were frozen and plain.
Overall just a bland frozen food joint. Nothing to brag about.
Id say save your money an go elsewhere!

So I used to serve at a Bdubs for 2 years in college. They’re usually known for four things: 1. Big TVs 2. Unique delicious sauces 3. Ok food. 4. Terrible service.
BUT! I sat in the high tops and Kayla was my server tonight. I have eaten at so many different Bdubs and this was by far the best service I’ve ever received. Very attentive. The food even came out hot enough that I had to wait for it to cool down. My drink stayed full and I had one issue with my food and she got it fixed ASAP. Overall, the food was what it always is and their sauces were the best part.
Here’s a quick tip. When you go to a Bdubs ask to sit in the high tops. It’s normally where they put their best servers from my experience. If you’re at this one, ask for Kayla. Normally a Bdubs would get a 2 – 3 star rating but the service here really bumped it up.

I used to go to the one in Saugus a lot (45 minute drive from where I am) until this one opened just two towns over from me. On a lot of occasions, the service here did not compare to the excellent service in Saugus. I wouldn’t mind driving here four times a month if the other locations did not exist.
The employees here do not seem to be well-​trained and are not genuinely happy. The atmosphere is the same however and that is pretty much the only reason why I give this place a 2. I’ve definitely experience better customer service at their other locations.
As for the food, the food is great. I always get the traditional mild wings regardless of the discounted boneless wings. An appetizer that is a must is their Chili Conqueso!
I always ordered take-​out whenever I drove by the Westgate Mall exit.
Hate to say it but ordering to go is always a better experience for me.
One con about calling to order is that the second they pick up your phone call is they ask you if they could «interest you in some mozzarella sticks»… If I want mozzarella sticks I’ll ask for them.
After this location opened, about a year or so later, the one at the South Shore Mall in Braintree opened and I started going there instead. I work at the mall so it is even more convenient.

I was hesitant to check it out, because I am not a huge chain guy. This place was awesome. It was actually just what I expected of a restaurant with its name. Great wings, beer on tap, and a ton of televisions. I really like how you can mix and match the 16 sauces. The server was excellent. Since we were first time guests, she sat with us and explained the menu. I will definitely be back here during a game sometime.
Cons:
They should have wet naps on the table.

This review is for a TO GO order. Ordered my food online 2 hours early and yet, when I get to the location they just got my order in… maybe calling in is better?
The wait wasn’t that bad. Staff is very nice. I think the nicest I’ve ever encountered in all other buffalo wild wings I have been to in other states. I was very surprised. When I got home to eat my chicken, I was very happy with the chicken portion. The chicken was freshly cooked and they were good sizes. Not small sizes that looked like your finger lol!
Great first experience here. Hopefully it will be consistent in my future orders.

Went here for dinner. The food was fairly decent, and they have good fries. I liked their many sauces. The Thai Curry was a bit more acidic than I had expected but flavorful. The Spicy Garlic was good and went well with my grilled chicken wrap. The chicken was a little dry but not too bad. I really appreciated the broad range of local beers. I always like it when a large franchise supports local businesses.

Everytime I come here there is too many servers on and still get shit service. I hate How I’m treated. When I’m at the bar I get the same shitty bartender and after making eye contact 5 times maybe it means I want your Attention. Obnoxious. You want a small tip. Your getting it. Annoying. I want to order food. I try to get your attention. You see my drinks empty and have no food. How are you a good bartender. You Te supposed to be on top of your. Guests. I’m young. But don’t ignore me. I worked in a restraunt for years. I know how it works. When I do t get what I want you don’t get tips or anything you want. I hate Coming here for this reason alone. Horrible service. When I worked it was on top of everything always check in get more sales. Not ignore
People.