Macy’s

The MAC counter located in the mall is by far THE WORSE MAC counter i have ever visited. every employee i have ever inconutered has had the worse customer service skills i have ever see. the Men included. you would think they would be the most understanding when it comes to misjudgment! they don’t like to help, asking a question always ends with a condescending answer. its ridiculous and they need to be checked!

Im really fan of the Lancome and Urban Decay Dept. Being a makeup artist theres always something new
I highly suggest the Lancome Counter stop in ask for Ashley very welcoming and not pushy

It’s obvious this isn’t the best neighborhood and I’ve grown up here and in nearby Westchester. This review comes after going to stamford Macy’s for a movado watch for my boyfriend where the woman was knowledgeable and respectable. I went to the Michael kors section as well as the movado section and as expected the staff was ghetto, rude and ignorant. Complete disregard for customers. One spanish girl in the Michael kors section with a bright green skirt (Macy’s employers are supposed to wear all black) told me very rudely I had to wait. She looked annoyed and as soon as she finished she strutted right over to the makeup section and another woman took care of me while having a conversation with a different staff member the entire time. Even as I left there was no «thank you» «happy holidays» because she was too busy talking about makeup and how late they would be there till and how customers have to wait and can easily come back since they’re open till 11. Someone needs to tell the young ghetto staff that the customer comes FIRST. I will never go back just because the service and staff is disgustingly rude. I’ll be going back to stamford for my next movado. A better attitude will get you more customers ladies.

I’m actually writing this review on behalf of my sister, who was doing a huge favor for me by bringing a pair of slacks back to the store from which they were purchased in order to have the alarm removed. They apparently left it on at checkout and we didn’t realize it was left on until my son picked them out to wear to school.
As soon as my sister got to the department store, obviously the alarm sounded and she immediately notified security as to why she needed assistance. Because the price tags were not attached, the guard could not assist her but called someone to help her with the issue. She also explained to the guard that the price tags were not attached because my son had previously tried on the pants on the day of purchase, and since they fit, they would not have been returned, so he removed the tags. She further explained that she was not wanting to return the item but to have the alarm be removed so the pants could be worn. She had the receipt of purchase, the Macy’s bag it originally left the store in as well as the pair of slacks that did not have the price tags on them but fit the written description of the items purchased on said receipt.
The person that came to assist my sister was hostile and rude. She was a burly woman, dressed in sweat pants and a hoodie (business attire?). She treated my sister as though she had stolen the pants. My sister showed the woman the receipt and she, in turn, asked my sister to show her where exactly in the store the pants were bought. The woman was acting VERY aggressive with my sister, walking behind her closely and trying to intimidate. When they got to the Men’s department, where the pants were purchased, my sister asked the woman whether or not she was going to remove the security tag. She told her that, because the price tags were not attached, it was her decision if she would or wouldn’t remove the tags.
At this point, my sister had had enough of the unnecessary aggression, snatched the receipt and the pants from the woman and asked for a manager. The woman said that she WAS the manager. My sister got fed up and asked the nearest cashier to call for another manger. She also noticed that the woman’s name was Aimee, as it was printed on her white name tag (Macy’s manager name tags are RED). It turns out that the woman was NOT manager and we still don’t understand why she lied. She was actually an employee from the Loss Prevention department and while my sister awaited for assistance from an actual manager, Aimee hightailed it out of there and ran off. When the real manager arrived, my sis told him exactly what had occurred. He apologized, removed the security tag and gave her $ 25 to use in any Macy’s store, to make up for the unnecessary inconvenience. The problem with this incident is that it is far from uncommon. The store in the Bay Plaza Mall are employing rude and nasty people. We have both had issues in numerous stores in the area because the staff does not realize that the idea is to keep customers coming back. What’s the point if you have the name of a good well-​known company but no one wants to patronize YOUR particular location.
This Aimee woman needs to be reprimanded and there needs to be some serious customer service training, mall-​wide.
They may want to employ secret shoppers in order to get a more accurate picture of how their staff operates. If that had been the case tonight, Aimee would be out of a job. Instead of trying to intimidate my sister based on an ill-​informed assumption, she should have simply said she didn’t have the authority to remove the security tag, and that she would be happy to see if someone else could help her and retrieve her superior.
I would have to be in desperate need in order to shop at that location. Very shameful.