JCPenney

I called the Shoe department to see if they had a shoe in stock. The young woman on the phone was a sweetheart ! She was so patient and polite !! She put them on hold for me and the second I got there and mentioned it they helped me. One girl who I asked if they had a smaller size wasn’t to helpful. She quickly walked in the back and came right out saying they did not have the size. As I grabbed the display shoe it was the size I was looking for. I then told her and asked if she could get the other one. She told me if I bought the display I would revive 10% off on top of the coupon I had.
Great sale for me :)

I went to the sephora at jcpenny in bay plaza mall and had such a wonderful experience. I use to go there but then stopped because I felt like the employees didn’t know much about makeup. However this time when I went a young lady named Sayani helped me find the perfect color foundation for my skin. She helped me learn how to apply my makeup and gave me great makeup tips. I highly recommend if you go there to just ask for Sayani to help you out with what you need. She really knows what she’s doing!

Just left Sephora Bay Plaza and experienced the most informative & genuine customer service from Luciano. He is amazing and has great product knowledge! Thank you for resonating the «Customer Service Spirit» through your work ethics, keep up the great work!
This was definitely a refreshing visit as opposed to my last shopping experience at the 42 street location.

Nice place have good deals. Could have a better selection of clothes. Like the changes made since the remodelings. Open space and changing rooms are a plus.

The portrait studio is the worst! This place deserves 0 stars!
If it was free I wouldn’t come back here but for $ 100 – 300 for photos that you can take with an iPhone its just ridiculous. The least you can do is built value for the customer by providing good service and ease the pain of feeling like a food for paying so much for so little.
No one here gives a shit. Period. A 420pm appointment for pictures took 3 ½ hrs! The session was only 10mims! The rest of the time was just spent waiting on different people to press buttons. And to put together collages that u might not even want. But «they have to make them anyway!»
If that’s not frustrating enough we were told the pics could be picked up on Friday by the manager. Which she wrote on out receipt. We go there Friday no pictures. They will be here Monday. Go back Monday. You have to wait about 1 ½hr to get the pictures. Mind you on Friday the guy took about 45seconds to look in a draw to see if our name is on one of the envelops. Wait an hr n half for what!
I’m going back there today and I will be sure to update my review and tell you how much shit I flipped over in the store.
Never go to this place! Buy a disposable from rite aid (if they still have those) and take all the pics you want.

Im only giving this store a 4 star because I had the sweetest cashier named Latesha in the Junior department who smiled and was very pleasant. On the other hand, the staff in the lingerie/​intimate apparel section was very unwelcoming and failed to smile although she did offer to help. I just felt like she was offering her help because she had no other choice, i didnt feel as though it was genuine.

Fell in love with this store!
I was not much of a JCPenney fan before and honestly because I wasn’t giving them much of a chance. My sister-​in-​law would come here often and I began accompanying her and I would be shocked by some of my finds. They have great prices and deals and now the «dollar/​bucks savings» which I believed they are called, if not please correct me. But that is a better bonus and of course BIGGER SAVINGS! My visit last week I found beautiful sun dresses for $ 15 and some nice flats to match at 20% off. Goodies, Goodies, Goodies.
I also had to make a quick run to Sephora and grabbed some stuff there and since I had done some type of sign up for the 1^st time the girls gave me 3 samples which consisted of a primer, blush and a tinted lip gloss. That was really great for me. I will continue to visit on a regular because not only is it cheap, but JC Penney also believes in good quality and that’s what I really need.

This really is like having a dirty little secret ;) Granted, people will say what they will about Bay Plaza, but its the closest department store without traveling tooo far, AND they put in a sephora not too long ago, which (duh) is always a plus. Great brands, GREAT prices (hello, $ 15 dresses and $ 5 sale shirts). The shoe department could stand some improvement, but they are constantly bringing in new designers (lulu guinness, Joe Fresh) that again, this bronx girl does not NEED to get on the train for.
HUGE NOTE: avoid this place on the weekends, it can be a huuuge mob scene (much like all malls, i guess-​tread carefully-​unless you are a veteran sale hunter)

If I could give them less than a star and still write a review I would. All I can say is — DO NOT USE THEIR PHOTO STUDIO!!! The most unprofessional and careless people I have ever dealt with. I will say this — the photographer (and I use that term loosely) did not even have film in the camera when my two sons were ready for their photo! Unreal

I always receive good customer service here; however, when I came to buy something this Sunday I was waiting hours just to get a certain shoe size. Some were too busy but there were others who I did not even see come out to help. When I finally got to pay at the register, one of the cashiers got smart with me which I found very rude. She was very unprofessional to respond at a rude manner which is one of the reasons i would not come back to this store. I always shop here but it is sad that they have people working who are not willing to treat their customers right which is part of their job.

this store is pretty good. i like it during weekdays. the customer service is not as good as it used to be. Workers seem overwhelmed but the customer service area is awesome and so is the portrait studio. it gets a little crazy in there but the girls are good at what they do. i go here from westchester for my kids portraits:)

Don’t shop here if you don’t want to deal with a lot of ghetto people.

Below average JCPenney store located in the Bay Plaza Shopping Center in the Co-​op City section of the Bronx. The store has average goods, and is the only store of its kind in the Bronx. This location has a salon on the second floor, but if you’re a male client looking to get a haircut, good luck! Most stylists aim for female clients and I’ve heard a few of them say they don’t cut men’s hair (Which is ILLEGAL under existing New York State cosmetology licensing laws; they can lose their license if they say they don’t cut men’s hair). After enduring a problem with their salon and promising to contact New York State Cosmetology Board’s headquarters in lower Manhattan did the stylist do a 180 degree turn and told me that she was busy and she didn’t mean to say she didn’t cut men’s hair (they were surprised that I was so well versed in the law). At the end I got a $ 100 gift card for my troubles.

A disclaimer for big dudes. They have don’t have sizes larger than 44 or XXXL in this store. I had to laid that out there just because I know dudes be trying to find that right size in the store only come away empty handed. If you want to save a bus fare and frustration with some rude store clerks, go to the JCPenny in Herald Square. They have better selections although it’s pricier.
I can’t say they have lots of cheap stuff all of the time because I’ve seen prices for shirts at full retail, no discounts. I dunno guys, I’m tired of wasting characters for this review. This place sucks. Go to Herald Square and find your joints there.

JCP is my dirty little secret. its right in my neck of the woods… they always have a sale and the clothes and accessories are amazing and are of good quality… People ask me «Hey where did you get that…» if I like you I will tip you off. if I have reason to give you the side eye you’ll get the «Oh I just got it at some store on 34^th street»…not everyone is allowed to partake in this diamond in the rough! lol.

Crowded, unclean, surly personnel (if you find them).
And stay away from their «hair salon». The ladies at the reception are always on the phone or chatting with each other — I waited for 20 minutes in a 2-​person line to just ask a question. They are supposed to be a distributor for the OPI nail polish (to buy which I came there) — but they only had leftovers of may be 4 colors — and those bottles they had were clearly old, with the polish separated.
I have been to the place twice — gotta give ppl a second chance, right? — and the experience was awful both times. I will never set my foot there again.

This is a great store to shop at. It has a great selection and the store is always organized everytime I come here. NO clothes on the floor and clothes are folded neatly on the shelves. The one reason I did not give this store 5 stars is, because it is sometimes hard to find someone to help you. It is like a treasure hunt looking for someone to assist you sometimes.

Cheap shit galore.
Need a button-​down blouse and a pair of stockings at 9:30pm for a last-​minute interview? — Done.
Need a carry-​on suitcase for an impromptu flight to DC? — Done.
Need a long strand of pearls for your flapper costume? — Done.
Need a cute wrapdress for work that’s also happy hour friendly? — Done.
Need 2 queen-​sized blankets for a Central Park picnic? — Done.
Need some toddler clothes because the kid your babysitting pissed his pants? — Done.
Need a dominican-​style blowout with high-​end products? — Done.
Need bamboo earrings, at least 2 pairs? — Done
Simply put, I don’t like to admit that I shop here, but I can’t deny the fact that this JCPenney always has what I need when I need it. I hearts the JCPenney salon the most, because they sell my expensive brand of shampoo, plus the stylists are all really skilled (this being said from a girl who has had relaxed/​natural/​a full weave/​dyed hair).
And you gotta love the coupons. But don’t come here around the holiday season. EVER.

Not a big JC Penny gal but they do have really great sales. You can get great bargains on quality stuff. Saw some nice party dresses last time I was there. One of my best friends actually bought all our bridesmaid dresses here that looked beautiful and expensive but wasn’t for her wedding.
The store overall was clean and organized. Good customer service.