McDonald’s

This place would make Ronald pout. Extremely disappointing. When I go to Mcds I don’t expect to be wowed but I do expect:
–order accuracy
–to get what I paid for
–employees that adhere to corporate standards for behavior
This place failed at all three. I ordered a quater pounder meal and chicken strips with a sprite. There was no line. I somehow waited 20 minutes. After 10 minutes I noticed that people with numbers past me were being called. I asked «can you check what’s happening with my order? I’ve been waiting and am now being skipped». The girl acted like I was bothering her. She turned around and mumbled something to someone else. No one spoke to me, so I asked again. Minutes pass. She ignored me. I ask her again. She looks confused. I then stood in front of her and asked for her manager.
The manager comes. She’s like I’m sorry we canceled your order by mistake. I’m like ok so how much longer before I get my food. She’s like I’m waiting for fries. I said while we wait, let me share with you that your employees are extremely rude and when a customer engages the, they should give an answer or work on getting one. She apologized and said she would prep my order asap. Minutes pass. I see fries being served. They are not my fries. I start thinking I am on candid camera. A woman starts yelling all sorts of curse words because she wants a curse word and I am standing there thinking what did I order again? where am I?
So I get the Quarter pounder and strips in a bag. No fries. No soda. I ask for my soda. I get my soda. I sit down. I realize I don’t have fries. I return. I engage. I use full sentences. I do not curse. I sit. Hold my breathe and wait for the «what would you do» guy. He doesn’t appear. I vow to never return to this location.
I think the employees seriously need training on efficiency, and time management. There were 6 of them behind the counter yet multiple people were getting the wrong items, missing items, having to come in after waiting for a drive thru meal. It was a mess. They seem to expect people to curse and act crazy, maybe they enjoy it? and that is why they fail so epically?

Very quick drive-​thru, and the window attendants are very helpful. I mean you don’t have to wait for long, compared to other locations. I also like the area its in. But one downside is they give you so little ketchup or sauces.

They try to be prompt with service but could work on being a bit more friendly.

Awful McDonald’s. I work nearby and have ordered from here a handful of times and they have yet to get my order completely right. Almost every time I walk in, there’s a customer complaining. I used to think they were just being unreasonable and annoying until I realized myself that the employees are nearly incapable of giving you what you ordered without carelessly forgetting something. I understand it’s a low paying job with what can occasionally be a rough crowd of customers, and I don’t expect smiles from ear to ear on the employees when I go to any McDonald’s…just get my order right. Once.

I like this Miggy D’s a lot. Its recently renovated, and it looks SO. MUCH. BETTER!!! Very modern. It’s got to be one of the best ones in the South Bronx. My food has always been hot & fresh, and service has been great the times I’ve gone. Clean.

This particular McDonald’s (on the Concourse, reasonably close to Yankeeland), is staffed by people who literally do not care if you receive even a small part of your order. Missing drinks, missing fries, missing straws with take out orders… and their special favorite, missing sauces for McNuggets. Look, I realize that we’re talking McDonald’s here, but seriously, could they please hire someone who cares? It doesn’t have to be a lot, just a little will do. That said, the food is clean and is up to the usual quality level.

The best thing about this mcdonalds location is that it features a drive thru.
I have been to this location a few times in the past and the service is not always the best. In the past the staff has gotten my order wrong among other things but managements response to complaints is pretty good.