Salud Spa & Holistic Medicine Center

I got the Groupon deal for one colon-​hydrotherapy session and one ionic footpath. I called them and Anisa picked up the call immediately after Introduction music, you have to press 1 to speak to someone. She was very courteous and professional and it was very easy to schedule the appointment. So I don’t know what people are complaining about not getting through and all. I went for my appointment on time after explaining me the procedure they took care of me immediately.
Colon Cleanse: It was my first time so I was nervous. They have private spa like big room upstairs. It was very clean & well maintain. She explained me the procedure and everything is done by yourself. So nobody is touching your private parts. I felt comfortable in privacy and took overall 45 mins.
Iconic Foot detox: I am not sure if there is actual any benefits for it. It was part of my Groupon deal so I decided to give it a try. 30 mins procedure in another private room. They explained me everything.
Overall I am very happy with all services. They have nice waiting area and the place is pretty big which is difficult to find in Bronx.
Tips:
1. They are close Sunday & Monday (All public holidays mostly)
2. They have great deals for all other procedure call or stop by to get the information.
3. Its difficult to get appointment for Saturday. I got appointment date after 1 month.

Wanted to update. I came back and they were very accommodating and service was really good.

I have been trying to make and appointment for the past 2 weeks with the two groupons that I have and they are totally not professional. First off I am the customer and if you have a set hour for opening and closing someone should be available to make and appointment from the time you are opened to the time you are closed. After calling today for the last time, and the groupon says nothing about this. Stop misleading people with the nonsense.
If I was given the option to use zero stars that is exactly what you would be getting. I hope groupon drops you for misleading their customers!!!

I walked into Salud for a Laser Lipo treatment that was purchased through Groupon. I sat in the waiting area till they called me and did not wait long. As I waited in the waiting room I was called to go upstairs, the room was set up very nice and the place smells very good, the attendant that took care of me was very nice but didn’t speak to well English, she explained several services to me but I couldn’t understand her to well. She had me change and lay down and she then started the treatment. The treatment started and I stood laying down for 30 minutes, you feel nothing during the session. I still have a few more to go so let’s see how it turns out.

This place was horrible and customer service is bad. They don’t return calls and they keep your money. Don’t go here…

Not happy! The groupon is highly misleading and does not specify to «pick 1 area.» I purchased the ultrasound lipo treatments. I read the ad 4 times to be certain and it does not say choose thighs, or tummy, or hips, for example. I told the woman to focus on my lower body and she said one area only. I explained that this was not what the ad said. She shrugged and told me again I have to choose only 1 area. I was not happy. She was unprofessional and asked me what I was planning to do becaue she had other customers waiting. I asked her what was her expertise and qualification to perform these services. First sign of unprofessional and «ghetto» they give you the gown but stand right there. I go to Bliss regularly and they give you the gown, exit (so you can change), knock on the door, then reenter. Anyhow, she seemed uncomfortble with me questioning her. She did tell me she was an aesthetician though. She left again and came back with Dr Jiminez, which is a dead give away that something was wrong if she was so unsettled by my very basic questions. Of course, when you are having some kind of treatment done to your body, you would ask the person’s qualifications right? In any case, he said «I’m Dr Jiminez, I’m here to answer your questions.» I basically told him what I told her, that the ad is misleading. Long story short, he did not disagree or dispute what I said and said he would give me a refund. I call groupon and had a problem because they told me Salud redeemed the groupon. Omg! what kind of ghetto, fake spa is this? After a few weeks, Salud finally reimbursed me. Do yourself a favor – treat yourself and splurge – your worth it! Go into the village or midtown and go to a REPUTABLE spa with PROFESSIONALS.

Purchased a Groupon (like most others reviewing this place) and called to make an appointment. I was asked for the Groupon Voucher #, my name, and my phone number and was told «the girl who does the scheduling will call back.» I waited 24 hours, called the next day, asked if I can speak to the person to make the appointment but was told that they would leave her a message to get back to me but here was no guarantee. I reviewed the company’s reviews on here and after not liking what I read, I canceled the Groupon. It seems that, for something of this nature, where it is considered a «Local Deal» through Groupon, when you are only allowed 3 days to cancel, Salud Spa is aware of that and by holding out on making appointments, they collect the money for the services that do not get rendered. I have also logged a formal complaint with Groupon against this company.

Services are affordable but customer service is horrible, completely inflexible and never on time.

This place is horrible. Very unprofessional no matter how may times u call it takes a life time before anyone answer. Then u get there everyone can’t really speak English so it’s a struggle communicating. U have to wait forever before been seen and as another reviewer said people is going ahead of u and the receptionist can’t tell u y. I went there for a colon cleanse which u have to do ur self I was laying in the room wondering when someone is gonna come back I totally didn’t feel different even though I saw what came out. I was just confused giving the little info I got abt it from them cuz they really don’t speak English. Then trying to reschedule another appointment is impossible can’t find any days so I just asked for a refund from Groupon cuz u require a lot of patients going to SALUD I also had the ultrasound lipo it was weird n it’s a little blind between u n another patient no privacy really. I canceled that too the ionic foot detox it’s been a year n I’m afraid to go there. Oh when I asked the manager y no one ever answers the phone he said idk it’s his daughter smh. I was excited cuz it’s in the bronx so I don’t have to go to Manhattan but a waste of time n money I’ll take the n instead cuz u might end up

If I could give negative stars I would.
This is a place that would give Freddy Krueger nightmares.
First off their website makes no mention that the colonic is self-​service.
After I go in, and am told I have to perform a service like that, on myself, having never done it before, I am given an attitude from the «nurse» in the room after asking 4 questions.
Then she gets the «doctor» who gives me an attitude after I ask for sanitizer for my hands, because I touched the plastic tube. Sorry if i’m a lil nervous and afraid of germs here.
I can go on and on, however I’ll just say you are better off getting a garden hose and a good friend than working with the Bronx version of the Beverly Hillbillies here.

Good luck getting an appointment. Who would think this day and age GETTING AN APPOINTMENT IS NEARLY IMPOSSIBLE with these people. There are soooooo many organized places out there to have to deal with the absurd procedure these people put you through just to get an appointment. I’ve called 3 times and keep being told that someone will call back to make an appointment. Well it’s been 2 weeks. I got my money back and will, obviously, not be going here

went here with a groupon not bad the place is clean and inviting the staff are nice and friendly but i can’t get use to the self service colonic omg i never did that before not what i expected but for the price i paid i can’t complain if you don’t mind sticking a plastic tube up your ass this place is for you

Awful is an understatement. I bought a groupon online with a few girlfriends. My one friend was able to schedule her appointment however every time I called I got no answer.
After 5 phone calls I finally was able to schedule an appointment. I get to my appointment early, knowing I will have to fill out paperwork and for 30 minutes I sit and wait. The health inspector has arrive about an hour before me and instead of rescheduling my appointment before I drove the 40 minutes to get there, I waited in the waiting room for over an hour.
The receptionist tried to apologize and reschedule me but I didn’t have a date that worked because I was going out of town for 2 weeks and told her I would call and reschedule. 1 month later and multiple messages and emails to the place I still have not had an appointment or a response.
I’m annoyed and disappointed. My girl friend enjoyed her experience and I didn’t even get to have one. If you see a groupon save your money – the deal isn’t worth it.

This is the most unprofessional business I’ve ever been too. After calling like 10 times I went in person to set an appointment and the lady that was there couldn’t make it for me because she didn’t know how to work the computer. So I call the next day after like 5 calls they picked up and I finally set an appointment. I was given an appointment for 3pm the following day. When I got there all excited to experience my 1^st session the place was closed. I never got a call or email from them to cancel my appointment and I left like 3 voicemails and never got a call back. But from what I read in the other reviews I’m glad I didn’t get my session with them.

I purchased a $ 99 GROUPON for 4 ultrasound liposuction treatments on 9÷4÷13. I made multiple calls and left multiple messages to Salud but was not able to get a call back and an appointment until 10÷14÷13. I was called the morning of my appointment by Anisa at Salud to cancel the appt. I expressed being upset so she was able to «squeeze me in» for 10÷19÷13. I went for my appointment and had the first ultrasound liposuction treatment. The technician kept telling me that the treatment would not work unless I also did the mesotherapy treatments in conjunction with the ultrasound. The owner Dr. Jimenez informed me they were having a huge sale for 10 mesotherapy sessions for $ 400. Normally this was over $ 1500. I was not convinced but the Doctor offered to have me pay in 2 installments of $ 200 each. I paid $ 200 on ¹⁰⁄₁₉. The Doctor told me I would be called on Monday ¹⁰⁄₂₁ for my appt since Anisa was not there on ¹⁰⁄₁₉. I did not get a call to schedule an appointment. I finally called on ¹⁰⁄₂₈ and was scheduled for ¹¹⁄₂. I went to Salud on ¹¹⁄₂ and had my second ultrasound liposuction treatment and mesotherapy session. The injection for the mesotherapy was quite painful this time but I was assured this was «normal». I paid the 2^nd $ 200 payment on ¹¹⁄₂. I scheduled my next appt for ¹¹⁄₉. That week I observed really dark bruises on the left side of my abdomen. It looked like bruising from surgery at the site of the mesotherapy injections. The morning of ¹¹⁄₉ I woke up with a fever. I called Salud numerous times but was not able to speak to a person. I left a voicemail and sent an email informing I was sick and asking to be called to schedule an appt for Monday ¹¹⁄₁₁ at «anytime in the day or evening». I never received a call back. On 11÷18÷13 I called and left another voicemail asking for Dr. Jimenez to call me to discuss issues I was having with my services (inability to make an appointment) and with bruising from mesotherapy. I was finally able to reach Anisa and I expressed my complaint that in 2 ½ months I had only been able to have 2 treatments and this was proving to be a waste of my time since I was told by Dr. Jimenez that in order for the treatments to be successful they have to be weekly and consecutive for 10 weeks. Anisa was sympathetic and told me that my work schedule was a «problem» because their available appointments are during the hours when I am working (I work from 10am to 5:30pm Monday thru Friday). I asked Anisa to inform the Doctor I wanted a refund. I was called back by Anisa on ¹¹⁄₂₂ and she informed that I would be getting a refund of my money paid. She asked me to provide my card information. I called and left her a voicemail with my card information. I called again on ¹¹⁄₂₅ and ¹¹⁄₂₆ and Anisa informed me both times that the doctor was no longer willing to refund my money because he initially thought I had paid $ 200, but now that he realized I paid $ 499 (including the $ 99 groupon) he would not agree to the refund. Anisa informed that Doctor Jimenez told her that I signed Salud’s contract informing that all services were «non-​refundable». I called on ¹²⁄₅ and informed Anisa that I wanted to speak to the Doctor because I was going to file a complaint with the Better Business Bureau and to go to small claims court to seek help with getting my refund. I called Salud on ¹²⁄₆ and was finally able to speak to Dr. Jimenez. I expressed my concerns including the reason I no longer want to go to Salud being that their customer service is poor, and it is impossible to get an appointment in the manner needed for their treatments to work. I told him I would have gladly continued with the treatments if I had received appropriate customer service. The Doctor stated he would not refund my money because «one mesotherapy treatment alone is $ 250». I told him I was willing to accept $ 350 as a refund since I had 4 treatments out of the 14 purchased. The Doctor refused and stated that I was the one breaking the contract because they are «available every day to see clients and it is my schedule that is the problem». I informed the Doctor I was going to seek help from the Better Business Bureau and court. He told me I was entitled to do whatever I deemed appropriate. Then he encouraged me to call my bank and challenge the charges because he would also challenge them back.
Do NOT GO TO SALUD. The customer service is horrendous and they defraud their customers.

Terrible place. Their products and methods don’t work. It’s all a hoax. I went there on a deal I purchased via groupon for a six session deal. First of all, the schedule is always a problem, they never answer the phone and I was never given any info about the best way to achieve results. When I explained to the owner it wasn’t working, he showed me their brochure and tried to get me to buy more services while claiming it works in combination with other services totaling to $ 500. Seriously? No! They should have mentioned that before I spent any money. Save your money, don’t go here!

This place is terrible. I don’t even want to go into it. I’ve been here twice because of a groupon for 2 treatments and never again-​they just do everything wrong.
The first time I was here, a woman was crying in the waiting room-​literally crying because they had tried to give her the wrong treatment. I had walked in already pissed off because they had sent me to the wrong office (their other address). An hour bus ride later, I finally got there and was told that ’”I could not be seen because the day had been pushed back because they had a difficult client.” Wow. Obviously I was pretty irate so I sat in the waiting room and spoke to the crying woman. I assured her I would write a Unilocal review. This got me service pretty quickly so I ended up waiting on the review.
But today I’ve been sitting here for 2 hours waiting to be acknowledged. I have approached the girl at the desk and she has no explanation as to why people are going ahead of me. The owner is walking around and hasn’t said a word. He must remember me from the first time.
Don’t waste your money. The headache is not worth it, even if the treatment works (and I have not seen any changes whatsoever).

I’ve been going to the center for a few weeks now and I would highly recommend it. Unlike some of the other reviews, I found it to be quite clean, albeit the bathroom is not great. But most importantly, my experience has been that all of the staff there have been so nice, including the receptionists and the technicians. There is a lot of parking nearby as well and it’s in a good area of the Bronx, off of Pelham Parkway. And even more importantly, it’s working for me, yea, unlike VelaShape that I had tried last year. However, I’ve been very careful about following the entire protocol.

WOW. I just finished filing a claim with the Better Business Bureau for Salud.
What a horrible, grimy, rude business… I purched 2 session for Salud on Groupon. I was so excited to use them, I spent $ 60 on this crap.
I called them more than 13 times til finally someone answered the phone. I got my appointment, I was excited. The night before my appointment the receptionist at Salud called me to cancel my appointment, basically saying «the person that made your appointment had no idea what she was doing»… the receptionist said she would call me back the next day to reschedule… which OF COURSE she never did… I called them for 5 days straight, NO answer… Why don’t these people answer their phone?
Finally yesterday I called and someone actually picked up the phone… I briefly explained to her that my appointment was cancelled by them, and that I would like to reschedule… She said «Oh god, enough already» and HUNG UP!!! omggggg HELLL TO THE NO!

I got my money refunded from Groupon. I am so annoyed, DON’T GO HERE, DO NOT PURCHASE THEIR GROUPON, THEY WILL NEVER SEE YOU!
k bye…

Not a professional establishment. Avoid at all costs. Aside from the fact that I too purchased a Groupon Coupon, I was told by the man answering the phone that there were NO weekend appointments.
Rule of thumb: If you have no people skills, you do not belong at the front desk. If this man is the owner, as was apparent when he spoke gruffly to his wife, who was the technician, upon her arrival.
There is no offer of water while you wait, the smell upon entering is so medicinal it made me want to turn back.
I asked the technician to explain the process and knew immediately that when she stated in broken English that the «lights would be cutting the greasy» I was in a poor version of the Road to Wellville.
I was in a cold room, with the local pop-​rock station playing, put under a couple of towels and had some small led light contraption placed in a couple of places along my limbs wrapped in gauze. REALLY? The cherry on top were the tiny eye protection glasses I was asked to wear. This was no tanning salon, I all but burst out laughing. I asked where the heat was, what effects if any. Nothing but silence.
The second my 30 minutes was up I was released from this farce I received nothing other than requests for another appointment.
Don’t ask me why I bothered to stay. Maybe because the technician really did seem as if she wanted to be of some service but the man did it for me. He was not interested in servicing anyone but himself.
Stay clear. If you find yourself here then go to the deli to the right where an angel of a Manager generously provides you with quarters for the Muni-​Meter (and his bagels are awesome to boot) or the Nail Salon place to the left. There they take you quickly and actually provide a service.
AVOID AT ALL COSTS. $ 99 for a lesson learned. Snake oil salesmen are alive and well.