Workmen’s Circle Multicare Center

I am currently at WORKMAN’S CIRCLE and happy I came. I had bi lateral knee replacements and came here July 2015, and had a revision this week and came back because it is a great facility. I am disappointed to see these negative reviews so I want to share my observations and experience as a short term client. As a patient here I have enjoyed the food, because we patients have choices so there is always a way to get a healthy meal if you don’t like what’s on the menu, you simply just ask, physical therapy, and occupational therapy is great because the staff is attentive as well as the work out room is spacious and clean. I find all staff members, whether the clean up man or nurses are dedicated, attentive, genuinely united and kind. Once I get my assessment from the PT and OT staff they assign me a wheelchair so I can move around more freely. On my excursions I have observed patients and sometimes their family members interacting with the staff. The hardheaded patient refuse to follow the rules for their safety, so they will not be allowed to move without supervision, they refuse to do exercise and for whatever reason they always want help when meals are being served to the rest of the patients. The staff is so good here they never give up on the hardheaded patients, they lightheartedly continue engaging them until they break through, and get them to eat, do one more set of exercise, or even set up private sessions until they are comfortable. The equipment is up to date and diverse. I have never seen any mice, and spend time in the patients pantry on many occasions. I never wait long for assistance. Everyone has bad days, however I have experienced very few here and my progress gets better. I’ve found the more proactive family or patients can be with their loved ones, the better their results at this great facility. They also have wifi and great TV’s.

Worst facility ever. Do not place your family here unless you don’t care about them! They treat clients horribly! This place shouldn’t even be operating services

I’m sorry it took me so long to write this review. It’s been a year now since my mom left Workmans Circle. Our experience was horrible!!! Let’s start from the beginning… Myself and a Family member was given a tour, they showed us mostly the 2^nd floor. The 2^nd is the Nicest and most taken care of then any other floor. My mom was later transferred 2 more times to other floors because she need more attention (this I’ll understand) I only found out she was moved when I showed up to visit. I can’t remember the floor she was last on its been about a year now. I do remember the floor having a bad older consistently. This floor was also understand staff everyday. Also note if you don’t ask they won’t tell you. They only shower the patients 2 times a week, I Learned that after she was registered and asked. My mom was placed in a big room with other resident for most of the day just sitting down for hours. I’ll visit and she’ll be sitting sometimes next to the window where the sun would shining right on here (making her hot and very uncomfortable I’m sure) So the main read that made me write this review was on one Saturday evening right before visiting hours were over just about 7pm, I came to visit my mom. She was sitting in the large room with other resident. I noticed A long trail Of what appear to be urine on the floor as I looked closer I seen it was coming from my mom as she was sitting by the window. My mother has on adult diapers. She must have been sitting in her own urine long enough for it to go through the diaper and make a trail to the middle of the room at least ³⁰⁄₄₅ minutes. I was very upset and was told they will look into it. There should be no looking into it as it should have never happen. She would not return and will not recommend this place to anyone. Many other places you can go but stay away from here. I did look up reviews before picking this place they weren’t many if any most were ok. But I have Learned a lot.

I’m giving two stars because it could be worse. I find the therapy staff to be caring but overworked. The nursing, physician and administrative staff seem disinterested, distracted or over worked. I cant count the number of times that I was told that they would look into something and get back to me and I never heard from anyone. Phone calls and messages go unanswered. When they did schedule a patient care update meeting with me. I was told to be on time because it could only go 15 minutes. I arrived one hour prior to the scheduled meeting and was told that they were running 15 minutes late. They actually meet with us 50 minutes after our scheduled time. My meeting took place and several of the key players were not there. I’ve decided to take my mother out of the facility and take our chances at home.
I’ve noticed that when bad reviews are issued they Center responds and says call us but doesn’t give the name of a person to call or an extension.

This place is lovely, however, their workers leave a lot to desire! I have my mom there, second time. First was for Rehab, now its for long term. The workers are LAZY and have their choice people to cater to! My mother has become like an invalid and therefore, can’t feed herself, go to the bathroom. So she’s totally dependent on them, they hear the call bells and ignore them! I was there talking with a nurse, and the bells were ringing, I asked her wasn’t she going to address that bell? How long does it take to answer a call bell? Is there a maximum time for their response? Obviously there is NOTHING IN PLACE for this! My mother was in a SATURATED diaper for HOURS and has a bed sore. They leave her there for hours knowing this is a recipe for disaster or possibly an INFECTION! I had to go there to address this, why do I HAVE to GO THERE to TELL THEM their JOB? Its so frustrating, because some of the workers really don’t care about the residents living there! I’m so disappointed in them because like someone stated, they treat you with such concern and empathy when you first arrive, then when you’re in, everything starts to fall down at the waistline! Think carefully before you bring your loved one there, outside of NYC is the best bet!

They are very nice and accommodating to you in person and when they are onboarding your loved ones into their facility. Once that’s done, much of their service is less than professional. There are some really nice folks in the admissions office who were very nice to me and my family but trying to get things settled between the Finance Office and the Billing Department REMAINS an issue and my family member was only in there FOR ONE DAY believe it or not. I’ve been told that they have come a long way from their former days of being a horrible place where they were all about the money and not about the services or patient care but I feel they still have a lot more to work on.

My husband came to Workmen’s Circle with problems walking. In the 8 weeks he has been here, they have helped him enormously. He is now walking with a rollator and using the exercise bike. The therapy department is very well staffed and equipt. They give you one on one therapy daily. If you require they have physical and occupational therapy.
The nursing staff is knowledgeable and efficient. Their care is exemplary. My husband has many medical issues, which are all taken care of by the house physician. Blood tests are forward to my private Nephrologist who consults with the Workmans circle physician in order for him to get the best continuation of care. The CNA’s are very caring and come when you ring the bell. The food is just ok. They need to tweek the menus to accommodate people’s taste.
Overall, this has been an excellent experience. There is plenty to do. The rooms are spacious and clean.

This place is poorly operated, if you want your family members to live don’t send them here. My dad has been here for 3 weeks and everyday i have to remind the nurse/​s to feed him which is normally is an hour after feeding time. I have several other issues to much to write. Bottom line don’t use this facility, it will not add any value to what you are trying to accomplish. I will add that they are consistent in trying to milk you for finances. please stay away. I sent my dad to a cancer care in White Plains NY which is completely opposite of what I’m describing. This place is called Burke rehabilitation. This is a well ran and operated facility and reflects the leadership of the head admin.

Facility is only suitable for rehab. The nursing staff are unreliable and not caring toward their patients. The physician was not consistent in treatment. The social work staff were a joke and not reliable what so ever.

If I could I wouldn’t give any stars. This is an absolutely awful facility. Very short staffed one overworked and under paid Registered Nurse or 1 Licensed Practical Nurse for about 45 patients and maybe 4 Certified Nursing Assistants. Management sole interest is in health care for profit staff changes like a revolving door, this causes pt. neglect and mistreatment. How does management expect this to workout in safe care for the patients? Multiple falls and injuries, bed sores and possibly loss of life. The families should hold management accountable for these acts. If you see something say something. If management doesn’t make measurable changes concering your family and loved ones, get your churches; borough presidents and neighbors to help. Let them know what you see and your experiences. The way to see safety and caring for our loved ones is to let management know that you demand that your loved one’s receive good and safe care and don’t keep silent and feel helpless and alone. Involve the community, and your politicians.

This is a terrible rehab to bring your family/​friends. This place is filthy with mice/​understaffed/​unsanitary and the patients are NOT being taken care of. Also the staff took hours to change my mom when she urinated and had a bowel movement and they also stole her money and pocessions. Eventually my mom started to hold her bowels instead of letting it go because the aids would get upset when they had to change her bedding and pamper which hurt in in the end. My mom was admitted there because she had a stroke in the first place and physical therapy eventually stopped becaus of insurance reasons we were told. My dad told me he remember a time the utensils weren’t clean!!! My dad had to continuously insist on her being take to a hospital immediately because she was having a lot of stomach pain and weakness and eventually couldn’t have a bowel movement. Finally when the doctor there released her when she got to the hospital her tests said there was a microbe in her urine she got possibly from the home. Now as I speak she now has an infection which spread to mostly to her digestive system and now her liver isn’t working. If her staff at this home changed her regularly, if the home was clean and if she was released to go to the hospital sooner all of this
Could have been prevented. I’m so upset right now and hurt!!!

In response been there and done that and probably the reason she was moved conveniently after.