Fava Tea Company

Let me clarify: this is a great store and I would actually give it 5 stars! The reason it is only 3 stars is because I am comparing it to other tea companies I have visited, not an overall shopping experience.
The selection is very good, there is a lot of variety: different families of teas — herbals, whites, greens, blacks, pu-​erhs, etc; as well as a lot of variety when it comes to variations of flavoring and origins of tea. My criticism, as far as my personal tastes are concerned, is a lot of the flavored teas smell like the flavoring would overwhelm the taste of the tea itself. There is also a good variety of tea-​ware, flavored sugar (if that’s your thing) and some other goodies.
The staff is usually friendly and obliging. Occasionally they get swamped and get a little short, but who doesn’t when everyone wants your attention — having worked in retail, I totally understand, no big deal!
There are smelling jars for every single tea that is available for purchase, which is great and is an absolute must! My one complaint about this tea company is that there is NO TASTING BAR! You CAN purchase a single cup of tea, but then I would have to go through a few dollars to find what I like before I bought it. A few other tea shops I have been to have a free tasting bar (usually with a reasonable limit of about 3 teas per visit, and you only get a few sips worth of course) — this way a customer can taste the tea and make sure it tastes as good as they expect. I WOULD RARELY COMMIT TO BUYING EVEN A SINGLE OUNCE OF TEA WITHOUT TASTING IT FIRST! Yes, I am a tea snob, but I only buy what I really like, so occasionally I would taste 3 different teas (usually from the same region or with similar flavorings) before buying some. I truly believe having a free tasting bar would improve business of this company.

This place is awesome! The person who helped is really nice and helpful/​knowledgeable especially if it’s your first time at the store which it was for me. The store layout was explained, there were samples of one tea from each variety and my favorite part was you could smell the tea since there were samples of everything in stock on the shelf below the bulk tea containers. So much better than how Teavana is set up where you are dependent upon an associate getting things for you and taking away from helping other customers.
On to the tea… so my first experience was with ordering online… it shipped fast and so far I love everything I’ve gotten. So I decided to pop by the Brookfield location to actually smell and buy more tea… the store is clean and they have so many cups, pots, etc to pick from as well. Back to the tea, the bulk canisters have the ingredients listed and the website does as well which is helpful so you know there aren’t any hidden ingredients. I also love that you do not have to buy, nor are you forced or bugged to buy expensive tea tins to store your wonderful tea in. The bags the tea come in are lined and meant to keep your tea fresh, plus you can bring them back and get refills. How awesome is that?! They also have a tea club card — you buy 4 oz or more and you get a punch on the card to work towards free tea.
They even have a section dedicated to rock sugar. There are about 11 different kinds of rock sugar which is pretty neat. Never knew you could get them in flavors. The main thing that won me over is they have an awesome Chocolate Covered Strawberry Pu Erh tea that is to die for. I was looking to replace Teavana’s Strawberry Pu Erh, and this tea from Fava is so much better. Also, the Chocolate Chai is one of the better Chai’s I’ve had in a while.
Thank you for rocking Fava Tea!

Lots of different teas to try! Really nice staff and clean store. I have given this tea as a gift. They also have lots of nice teapots for hot and iced tea.

This is a relatively new store for Fava.
If you haven’t been to one of their locations before let’s talk about what they are.
Do you drink tea? If yes good! This place has a huge variety of teas available. The walls are properly and neatly organized. The white teas are here, then Green, Oolong, etc. There are a variety in each category. I spent some time looking and didn’t do an exact count. My estimate is 20 – 30 teas in each category.
They typically have one sample for each kind brewed as well for you to try. Perhaps you have trouble deciding though. They have tins for each available that you can do a sniff test from. Get an idea of the aroma and you get an idea of flavor. Still can’t decide? Have them brew you a cup. I think it’s $ 2? then enjoy it.
There is a lot of good here. They have things you may expect to see. They have some Rishi to buy in stock. Wanna buy in bulk? No problem. You are picking what gets bagged. To me that’s the best. Perhaps I don’t want to commit to a certain amount that you may find in the store. Perhaps something is so good that I need quite more.
The Chocolate Rooibos offerings are quite worth trying. Ok enough! Let’s talk about the service.
The customer service is 5 stars. The staff that I dealt with here is exceptionally friendly and down to earth. They are there to help. If it’s your first time they will give you a run down on how the layout is and can guide you in the direction that you need. There were people here that were looking for a certain flavor that they didn’t have but the staff was able to get them something that was comparable.
It’s a good interaction. The staff is knowledgeable and friendly and give you your space. Stop in and try this place. It’s a nice addition to the area.