Ideal Image Brookfield

I have to give a star because Unilocal requires but it’s certainly not earned.
Filled out request for appointment online & was contacted quickly. Set up consultation appointment and confirmed appointment.
Arrived as instructed 10min early. Was asked my name several times & then asked to sit down. A few minutes later I was told I called to cancel my appointment, nope I never called, yes the receptionist said you had a seminar? Nope again, confirmed my appointment. Well unfortunately the consultant left as you cancelled so we have to reschedule.
I got up and said I won’t be returning then and all I got was a ‘sorry bout that’. Clearly my money and time mean nothing to you, if that’s how you handle new business I’d hate to see how you handle current customers.

I had many treatments at this place before moving to Minnesota. I bought a package for my underarms years ago, maybe 3. I have dark hair and light skin and was supposed to have great results. After every treatment I lost all the hair, it was great. But it always came back. I still have significant amounts of hair (less dense overall), so much that I need to shave every day and there are no hair-​free areas. I was initially told that I would not have to pay extra, and was guaranteed at least 90% removal for life. Now that person that said that info apparently doesn’t work there. Now they tell me I need to be reassessed every visit (which means growing out at least 1 weeks worth of hair), and I have to pay every single visit. The cost would be at least $ 40 per session, plus $ 1 per pulse. What BS. They need to spend less on their stupid advertising all over (I hear the same stupid ads in Minnesota), and more providing some decent service.

I was bit disappointed, no certifications could be found –staff was friendly but RN was not. Once the contract was signed, no more smiles. It does hurt and is irritating as hell, feels like getting stung stuck by three-​four hornet at same time and the tech RN I had tried to rush thru regardless of my obvious pain/​discomfort (only a few months training maybe). She seemed oblivious as to how to soothe the discomfort a bit ie: cooling towel, switching areas, talking, or etc. Then I was told I could buy a «numbing cream» for $ 40.00. Still not too sure about this place, take you time and decide if this is for you.
Recent update: Changed nurse, and she turned laser down a bit and took her time and touched treated areas and now I look forward to my 5 – 6 wk treatments and now see results! Awesome :)

I would probably be interested in trying Ideal Image if they didn’t wh*re themselves out to every radio station and radio DJ in the Milwaukee area. No one wants to hear your ads over and over, and listen to the DJs give obviously contrived references and referrals in the middle of the morning show.