LensCrafters

I had some bad experiences ordering eyeglasses and lenses online, so several people suggested that I get some very basic glasses at LensCrafters.
I called ahead of time, asking if I needed an appointment and asking if they needed any information other than my prescription print out from my eye doctor. They confirmed that I could walk in, get fitted, and pick up my glasses within the hour.
I spent roughly 45 minutes there, without ordering anything, and was subjected to some very bad sales techniques and just very bad customer service. The «bait and switch» was in full swing, along with making me wait while they preyed on old ladies who were seemingly more susceptible to their schtick.
The reason I left is that a pair of 7031 Ray Ban frames with polycarbonate lenses were $ 329 + tax at LensCrafters, while I paid $ 119 for the exact same set up online… and I would rather deal with some shipping snafus and wait a day as opposed to overpaying, feeling like I’ve been sold a bill of goods, and waiting only one hour.
LensCrafters seems to be a place whose target market is dying. I suspect that unless they quit their terrible upselling and poor customer service, they will go the way of the dodo.

I’m writing this for my 76 year old mom. She spent $ 450.00 on her glasses. Had to go back 4 times to have them redone. Finally just today the person there today realized they gave her the wrong prescription. Yes they apologized but gave her no money back for their wrongdoing. My mom lives 45 minutes away.

I bought Ray-​Ban sunglasses from this location 4 months ago. I had to take them in 3 different times for the screws to be tightened as the lens kept popping out. The fourth time it happened, the lens landed on the concrete and chipped in 2 different spots. I took them in thinking LensCrafters would stand behind something they sold 4 months ago. I was wrong. They said it was out of warranty and it was my fault since I didn’t buy the extended warranty. They refused to work with me and blamed it on me not the defective pair of sunglasses. I have been wearing glasses since I was 13 and I have never had a pair of glasses that had the lens pop out. But she said it wasn’t defective since it was just the screws popping out. Total sham. I will never go back to LensCrafters if that is their idea of customer service. The discount eye glass places have better warranties and actually stand behind their product. At LensCrafters, you pay more for less service and no warranty. BUYER BEWARE!