Midas

This midas is great. Not only is is great because I work here, but because The guys are honest, dedicated, and the prices are kept at a fair deal!

What a mess.
My dad did me a favor and got rid of the funny noise my car was making by bringing it into a Midas shop in Brookfield and forking over half a grand to replace my front bearings. Awesome, right?
Fast forward 7 months — I’ve had a nagging feeling for a bit that my car isn’t handling very well. I happen to park with my wheels turned out and I catch a glance of the tread on the inside of my front tires — completely gone! Smooth as a baby’s bottom… and so very dangerous! Yikes!
I bring my car to my go-​to repair shop (Voline) only to find that the passenger’s side front bearing is loose (implied to be due to a poor install job) and broken and also broke the corresponding joint. Shocked, I pay this place for new tires and a new joint and then figure I’ll get the bearing replaced by Midas. (Wish I could get them to pay for my tires too.)
After some back and forth on the phone, the Brookfield Midas told me to go to the Glendale Midas as it is closer to me. That was kind of nice, but also worried me — I felt like the person I was talking to was trying to unload me onto someone else.
I called the Glendale Midas to explain the situation and immediately had trouble communicating. Whoever I spoke to sounded like he had had too much coffee, or someone was fast forwarding his voice. I kept having to have him repeat himself. He sounded doubtful of my story, so I ended up having my dad call to explain it to him (let’s be honest, I don’t know how cars work, maybe I was saying something ridiculous about the joint).
Somehow an agreement was reached and I made an appointment to bring my car in right away. As soon as I got there they hoisted my car up to check out the damage. Sure enough, there was a loose and broken bearing, but they also pointed out my strut on the passenger’s side was looser than on the strut on the driver’s side and told me that could be to blame for wearing out my tires too. Now, the dealership had told me about my loose strut but they told me it would just cause me to have a bumpier ride, so I had opted not to fix it a few months ago.
Regardless of whether or not it contributed, I felt like they were looking for ways to excuse themselves of the blame. No one ever apologized for the poor installation in the first place or expressed any concern for my safety or the damage to my car. I ended up getting the bearing replaced for free, but it seems like a small consolation when I consider the cost of the new tires, new joint, and alignment fee that I’m paying to another place. Thank goodness I didn’t get in an accident with those slick tires.
I almost made this a 2 star review because, to their credit, they did honor the warrantee even though it was only for 6 months (I think) and it had been 7 months. Additionally, they were courteous in person (though abrupt on the phone) and prompt. However, I still distrust their work after this incident and would tell others say STAY AWAY from Midas, particularly in Brookfield and Glendale.