Swan Cleaners

Not a very neighborly establishment. I roll be taking my business and cleaning needs elsewhere.

Wow, this is exactly what a small business should be like. Their cleaning is superb but their customer service is really outstanding. I switched to them about a year ago and have only had wonderful experiences.

I have used Swan cleaners for years. I came to use them after going to three different dry cleaners in two years who did everything from losing pieces of clothing, giving us other people’s clean clothes 3 times, and not getting things clean or pressed right.
I cannot tell you how much I appreciate the great customer service, courtesy, and quality of their work. They treat our garments as if they were their own. If something is delicate and a stain won’t come out, they will talk to you before they try a harsher cleaner and risk damaging the fabric. They aren’t the cheapest, nor are they the priciest, but you truly get what you pay for.
They even pick up and deliver! Love this business!

In my effort to support local business, I started using Swan cleaners. I felt the prices were slightly higher then what I paid in the past, but the owners/​operators were friendly and helpful. With the down turn in economy I started watching expenses a little more. The costs at Swan cleaners are 2 to 3 times higher then competitive national dry cleaners. I am not kidding!!! The quality at Swan is ok, people are friendly, but definitely not worth the price gouging. They need to lower prices and become more competitive if they want to stay in business.

I don’t know if it is fair for someone to read this review and then decide whether or not they’ll be using Swan Cleaners.
Here’s why:
I wear jeans and tee-​shirts. Daily. Occasionally cords. My husband wears jeans and tee-​shirts. Daily. Occasionally a button-​down shirt. We don’t use the dry cleaner very often. I would say that in the past 4 years, I’ve gone to the cleaners…3 times? Maybe? I have no loyalty to any one cleaner, I’ll use whatever is convenient or whoever’s closest to wherever i am in the car when I remember I have a pile of stuff in the trunk that needs to be dropped off.
THAT SAID…
My gram used to use Swan when she lived in the area. She also didn’t have a lot of stuff to dry clean, but it is a mom and pop shop, nice and local, i pass it 100 times a day, and have always thought I should patronize them for these reasons.
We have a wedding to go to tomorrow. I went in last Saturday, and dropped off our stuff. 1 men’s suit (jacket and pants) and 1 dress (loooong but plain stretchy-​ish material). I estimated it would be about $ 20 for the two things. 3 things, I guess (jacket, pants, dress) — so like $ 10/​outfit.
I get there to pick it up today: $ 25.50. Let me express how I actually felt:
TWENTY FIVE FIFTY???
The suit: $ 8.
My dress: $ 17.50. Again, people, this is not like a silk or suede or baby-​flesh-​as-​material dress that required some fancy pants technique.
I thought maybe i’m just clueless, so I phoned-​a-​friend who is a regular at her cleaners, and she agreed, it is way high, especially since the 2 suit pieces were $ 8 and my one dress was OVER DOUBLE that.
So, needless to say, in 4 years when I have another cleaning need, I will not be returning there. God forbid I call to ask or complain about it, instead I’ll just bitch about it here. Because that’s just how I roll.
On the plus side: they were super nice, very clean shop, convenient for me to get to and park without having to haul stuff across a parking lot. But that isn’t worth $ 25.50 to me.
Cheapily yours,
Amy