Richard Brodie, MD

Dr. Brodie’s receptionist left such a toxic first impression on my girlfriend and me that we will not be using his services. She is impatient, unpleasant and genuinely terrible to interact with. Our questions and requests for an appointment were answered with contempt and complete disrespect.
From the very beginning of our interaction over the phone, we felt as if we were nothing but a distraction to her. We were drilled with terse questions, and our answers were met with exasperated groans and complaints. As per the criteria of our appointment and examinations, we needed to have a confirmation email sent to a governmental body as proof of our appointment. The receptionist flat out refused to fulfill this request, citing that it was a waste of her time. We were completely baffled at the total lack of basic respect — why such an abhorrent individual is working in customer service is completely and utterly beyond me.
Considering all the other strongly negative reviews about this same receptionist, I refuse to believe we coincidentally caught her having a bad day. We are not confrontational nor easily angered people, but this woman’s behavior is simply unacceptable for a receptionist, or any respectable human being for that matter. Dr. Brodie should very seriously consider replacing this awful employee, as she is quite literally driving his business away. With other medical service options on the area, dealing with being belittled and disrespected is simply far from worth the trouble.

The front desk is so unprofessional and rude. She does not even listen to you and keep repeating herself and hang up the phone on you when you are still talking. I kept calling their office for two weeks to ask about the result of my test as I have not heard back from them and the only way to contact him is through his rude receptionist who keep telling me that she will leave a message for Dr and he never came back to me. I ask to meet him and she said she will charge me despite the fact that I already paid them.
It is so frustrating dealing with these people. get away from them if you can.

Dr. Brodie was pleasant. His receptionist– Theresa is not. Not only does she refuse to listen to your concern (and constantly interrupt you with information that she is reiterating that is not related to your question), she does not seem to be able to speak with common courtesy. She threatens to hang up the phone prior to answering the initial question– which she hasn’t listened to anyway so she never understood my request. Needless to say, my concern was not addressed. She did not give any possible alternatives of receiving information from another source and she hung up the phone when I asked her name (I am very polite on the phone and actually ask the persons name so that I am speaking in a courteous manner).

What’s with the receptionist?
I called in to schedule an appointment for an xray scan. I didn’t even get to finish what I’m saying and she interrupts me. This is the conversation:
«Good morning, I would like to schedule an appoint for an x ray scan (interrupts)»
«What’s the x ray scan for?»
«(Confused) A chest x ray»
«What’s the x ray scan for?»
«(Confused) This is for Immigration of New Zealand»
«What country is this for?»
«New Zealand.»
«Hold on a minute. *put me on hold*»
«The next available appointment is next Thursday.»
«Is there really no way to get an earlie… (interrupts)»
«LIKE I SAID, THE NEXT AVAILABLE APPOINTMENT IS NEXT THURSDAY.»
«Okay, I’ll call you bac…»
*hangs up on me*
I don’t know which side of the bed you got off of this morning, but you’re losing business. I’m going to a different physician.

I don’t THINK Dr. Brodie hired a new receptionist, but he might as well have. The woman who answers the phone — and I’m almost positive it’s the same woman who’s been answering for the last 7 years — is absolutely, completely and unabashedly PLEASANT.
If your experience is anything different, you’re either talking to the answering service or being a jerk yourself. Or she’s having a terrible day and maybe give her one more chance.

RUDE receptionist.
I need to do a medical check. The first receptionist was very nice and helpful. but my plan changed and I will be out of town during that time so I called in to reschedule. This time the receptionist who answered my phone sounds younger, and she is RUDE. I’m not sure I want to go there for the medical check any more.

Small free patient parking area between the buildings and behind back. Only one way in — to park into three small parking spots. Drive in between the office and Coolidge Corner Imaging or park on the street and pay.
But before you do I would think again. I was told to go here for a drug screening for a job. The recruiter made the appt and gave me all the info.
When entering it was obvious I was bothering them. The women behind the glass was not so pleasant and really didn’t want to help me. I filled out the paperwork and while waiting could hear them complain about taking patients like me.
I don’t think they get paid well for these types of screenings but if that is how they feel then why take them at all?
In the end they told me I didn’t have the correct forms and they couldn’t process the order and to come back another day with the right papers.
When I called back to the office the recruiter was not so happy since he had already made the appt and had the confirmation number. He ended up sending me to another office across town and what a world of difference.
I can’t comment on the doctor since I never saw one but from the time I was there I wouldn’t want to call back for any other kind of appointment.

There is no doubt if the doctor is good. However, it is another story for one of the receptionists.
I heard about the clinic from a friend of mine. I started to google it to find more information about the place.
Many people say that the doctor is excellent but the receptionist is very rude. I though to myself it is fine to deal with a rude receptionist due to the fact that I would not have to deal with her for a long period of time. So I decided to go there for a physical
check-​up for my job application.
As I heard from a friend, they allow walk-​ins. I went there with my boyfriend at 3 on Friday and informed that they do not take any walk-​ins after 2 and the physical check-​up requires an appointment. The receptionist was pretty helpful trying to put me in
the doctor’s schedule due to the fact that the deadline for my job application was coming. I was lucky enough to get an appointment on the next day at noon. She also gave me a piece of paper of their office hours.
I got to the doctor office on Saturday. There was another receptionist who was nice. She even offered to microwave my coffee after seeing the doctor since I was not supposed to be having coffee. She also explained my insurance benefits according to my insurance card.
I returned to the clinic again on Tuesday around 8:50 am to pick up my report. There were around 4 people waiting in the area and a receptionist that I had never seen before behind the counter.
I walked to see the receptionist. I told her that I came to pick up my report. She acted like she did not know what I was talking about like it was not showing on her screen and did not know what to do. So she waited until the doctor came to her area and asked him. I asked if he remembered that I came here on Saturday. He said yes.
A couple of minutes later, she handed me the results and I checked if everything was correct. Unfortunately, my last name was not right; a character was missing. So I asked her to correct it for me. She refused to do it for me and said it should be fine. She would not worry about that because of just a character.
Really? I could use the letter from the doctor with my
last name misspelled to apply for a job? Really?
Then, I say «No. I am applying for a job with the results and I do not want to come back here again.» And then, she yells at me «You are unbelievable. You want me to interrupt Dr. Brodie, he is very busy.»
Then she goes again «Fine, if you want to wait. Unbelievable»
Then, she misspelled it again. I went back to her while she was on the phone. She walked away and did not even talk to me so Dr. Brodie had to come to deal with the issue.
I did not mean to be a pain but a misspelled last name is not acceptable. The doctor was very nice and took care of it for me. He informed me that the other receptionist misspelled my last name in the system even though I gave her my id and my insurance card with my correct name.

Just talking to the lady on the phone was one of the worst experiences. She was rude, and did nothing to help me schedule an appointment. It seemed as if she wanted me off the phone and seemed almost disgusted to be on the phone. Ended the phone call and felt like crying after the way she talked and treated me. I’m not sure I even want to go see him at all anymore.

Dr. Brodie is extremely competent and very nice. His receptionist was wonderful — one of the sweetest I have come across. I am not sure if the poor reviews from 2010 dealt with the same woman. The receptionist, as well as the nurse, were extremely kind, helpful, and facilitated a painless visit to the doctor. I highly recommend Dr. Brodie to anyone.

When visiting Dr. Brodie you can expect to wait for at least for 1 hour to see him even if you have an appointment. I don’t know why he even schedules appointments. His staff (receptionist) are rude and are not helpful at all. He mis diagnosed my wife and put her on really strong medication which made her really sick and because of the medication he prescribed we had to visit the ER. After coming out of the ER for the next week we tried contacting Dr. Brodie and he was not available. The on call doctor was much more helpful than Dr. Brodie. We changed Doctors and got her blood work done and guess what! She did not need that medication at all. I would give him zero stars for he is not a good doctor. Pick any other doctor!

I saw Dr. Brodie after going 3 years without a physical, during which time I packed on some significant weight. After a physical and bloodwork with his office, Dr. Brodie found cause for concern with my lipid levels and wanted to put me on medication. After seeking a few other opinions, I believed I was too young to go on the prescribed medication. So I called his office and let him know that I wanted to try to lose the weight first and wanted to lay out a plan for follow-​ups. No call back, but I figured I would go 3 months and see what happens.
After three months and significant weight loss, I called to schedule follow-​up bloodwork after reaching a healthy weight. Three calls and not a single call back from Dr. Brodie’s office. I was left with the impression that it’s Brodie’s way or the highway, and that’s not the kind of relationship I look for with a doctor.
This is irrelevant to the review, but I didn’t want to leave a cliffhanger in a review. I found another physician and, after running follow-​up bloodwork, found that my lipids have completely normalized.

I called the morning of going to Dr. Brodie’s, to ask if he would be my PCP, after such good reviews. I’m glad I did. Dr. Brodie and his receptionist were very pleasant.
I waited about 1.5 hours to get in and out, which is a little long, but it was a walk in and they only had one nurse on staff. But while waiting they provided me with a blanket for my chill’s, which was very kind. I especially loved that Dr. Brodie used a computer to input all of the data and concerns I had. :)

What a nice doctor. I went here as a walk-​in and had to wait about 45 minutes to get into the room and then waited another 45 minutes for the doctor. A little long of a wait, but overall, I can’t complain since I didn’t have an appointment. Considering most places don’t take walk-​ins, Dr. Brodie gets props just for being realistic and practical regarding the unexpected medical issues that come up with people on a routine basis.
Dr. Brodie was very pleasant and unlike others, actually listened to me. He didn’t interrupt, and instead allowed me to fully describe all of my symptoms. The nurses and receptionist were also pleasant and enjoyable to talk to.
I’m not sure if I would make this my regular medical office, but for a appointment-​free quick fix, this place did the trick.

After my horrific experience with Dr. Cathleen London, I was given the name of Dr. Richard Brodie. Dr. Brodie is a wonderful doctor — he’s exceptionally smart, but he’s also patient and good-​natured and compassionate. I have nothing but praise for this man.

One of the nicest, most genuine, and thorough doctors I’ve seen in the area. Although he owns a private practice, he takes walk-​ins and promptly calls his patients back when they leave messages! I’ve never seen such an accessible doctor. He makes you feel like he cares. :) I was hesitant to put this review up, because he’s just going to be even busier!
p. s. The walk-​in wait time can be really long… but that’s just how it is.