ScrubaDub

I want to thank Bruno, Jose, and Danny P. Almost two weeks ago I came here and got some bad service. I Unilocaled it and spoke with Danny P. They have been more than accommodating to right the situation. I came in and they rewashed my car in a timely manner. They were very cordial and made me feel great about the service I received. Scrubadub definitely has a long term customer from this point on

I wish there was a negative 5star as a review. I was presented with the menu, I picked the most expensive combination to clean inside and out and also under the car. I was told the car was all set, I go check and the car is still full of bird’s poop and when I pinpointed it to the manager, his answer was: there is nothing we can do about it, it is poop.
The most ridiculous business I have even been to, customer service stinks. I always went to a place in Allston where they have many employees and give you royal service and you car is ready in no time.

Absolutely awful experience. Upsold to a $ 45 interior wash and told it would take 25 mins. They were done in less than 10 mins and there was visible dirt still left in the car (along with bottles of their cleaning solution). Car wasn’t very dirty to start with.
Came back to ask them why it wasn’t cleaned and they said that wasn’t included — and weren’t very friendly about it.
Short story — avoid this place at all costs. Grumpy staff and poor service.

Great place! Got outdoor and indoor cleaning, the staff was great and super friendly, the quality was great.

If I could give 6 stars I would. Super friendly staff and my car is absolutely sparkling. Great location — next to a gas station and stop & shop. Convenient, much? I hear they even guarantee their wash which I don’t need because this puppy is squeaky clean. I will be back for sure!

My pregnant wife of 8 months went to get her car cleaned yesterday with our two year old in the back. The place was mobbed, so it was a 20 minute line, backed up to entrance on Harvard. She finally goes to the front of the line, starts the car wash, and halfway through, the car wash stops working, right before the rinse cycle, so her car is covered with soap.
A manager comes out and waves her to the back. She waits 10 minutes. He pokes his head out to look for her, see hers, then sends one of his employees out. My wife explains what happens and ask for another wash or her money back. The employee says go to the end of the line. She lets him know she already waited in that line, and paid for a service, a service that wasn’t provided. She then asks for her money back. He tells her sorry, there’s nothing he can do, you have to wait in line.
So my 8 month pregnant wife ends up wiping off soap herself, with no offer of help from anyone on staff. They did tell her though she could use all the windex cleaner and towels she wanted. Wow. What a business.
As reviewer Andy posted, they are miserable and rude. When I called to share the story, the manager was apologetic, but that’s about it. Oh, my wife could come in for a free coupon. Yippee.
Awful customer service. No respect or compassion for someone who should not be put into this position.
Go somewhere else. Spread the word. I’m a school teacher, and I shared this story with my students. They were appalled and promised to share the story with their families. Maybe together we can turn this place into a reputable business!

Poor quality results from the actual wash, I had to hand finish significant areas of the car just to get all the road grime off. Allston Car Wash is miles better and for a few more bucks you get a proper hand finish and interior cleaning. And much friendlier service.
Edited to add that the owner did reach out with an offer of a free wash and concern about the rudeness. So I added a star and softened my review. Car wash employees are not well paid and anyone can have a bad day. But the fact is my car came out with a lot of areas not well cleaned, requiring a lot of hand work to get it finished.

They always try and upswell you and sometimes don’t get all of the dirt off.
What got me this time is that they took my credit card ahead of time and then stuck it on my windshield.
Not thrilled about this out they put it right on top of bird shit.
Now my credit card has salt and bird shit on it, exactly what I want on my card when I put it back in my pocket.
Hopefully I’ll remember to sanitize my car before I absent minded put it in my mouth.
And the worse thing is that putting it on the windshield saved no time what so ever.

I purchased a groupon for this spot, 3 washes for $ 20. This spot is mad weak, you can get a better wash hitting it with garden hose. I left with soap still on the whip, still wet, no shine on the wheels. Thoroughly disappointed!

I think people are disappointed with scrub a dub because it’s not a full service wash.
I drive for one (or maybe two) of those evil ride share companies, so I need to wash my car a lot (tax deductible).
I pay like $ 40 a month, for their second highest level wash, and I can go 8 times a day if I want — it’s totally worth it. If one were to buy this wash straight up, it would be about $ 20.
When you exit their drive through car wash there isn’t a group of guys waiting to dry you off but I actually prefer that; I don’t want 20 hands on my car using old dirty/​scratch towels like most washes do.
In closing, if you need to wash your car regularly, and don’t mind doing a little work, this place is for you. I can say nothing about their interior services, I handle that on my own as well — I’m so cool!

Worst would be a complement, this place sucks big time. I payed $ 24 to get the best they had at the moment for exterior only, came out with dirt still on and residue or the red soup they use all over, plus had to use their disgusting towels to do some extra drying and used some of my own elbow grease to get those love bugs of my car which wasn’t a good idea since the hot air blower made them stickier to my bumper. What a great waist of $ 24

I went in today to have my car washed and vacuumed out. This cost about 22 dollars and took 45 minutes. While my car was being washed, the side mirror was knocked off. I spoke to the manager about it, we completed an incident report, and I will take it to a garage to be fixed at their expense. While slightly inconvenient, these things happen.
I was disappointed with the amount of time it took to vacuum out my car. There were 4 cars ahead of me and employees spent time chatting and one put a towel in the vaccum and waved it around like a flag. It would have been nice if I could get in and out a little faster. Price is right for what you get.

It was a very long wait for the interior. I waited for about an hour and if I hadn’t prepaid I would not have waited an hour to have the interior done. It was kind of expensive and I was charged for multiple items I was unsure if. Luckily, an employee refunded me on whatever the extra unnecessary charges were. Wasn’t happy with the charges nor the wait time although the interior did come out very nice.

Interior cleaning is not good. It cost $ 31 and look how my windshield looked like after the cleaning!
Not doing interior cleaning again

Worst car wash I have ever experienced. Interior was dirtier than when I brought it in. They did a good job vacuuming. That was the only positive. After exterior and interior was done, the exit takes you through the line of cars entering the autowash, where some guy with a water blaster hose does a quick spray before car enters… excellent place for him to be… basically sprayed my car on my side as I exited, so now half my car is covered in water spots.
Crappy crappy crappy place. Maybe I should try a second time, and be more specific about what I expect in terms of «clean.» Oh yeah — I shouldn’t have to do that when they are in the business of CLEANING cars.
If you want something done right, you have to do it yourself I guess. Looks like I’m washing my own car from now on…

I’m surprised by how worked up people get about their cars cleanliness… I came here to get the salt off my car for maintenance purposes mostly, and having the car coming out looking nice is just a bonus. I don’t know how a car couldn’t come out looking shiny and clean from any car wash really (maybe I haven’t been to a terrible one yet though.). I thought this place was overpriced, but so is everything on Boston.
All in all it did a pretty good job. Costumer service was pretty good as well. Also, if the wash doesn’t get everything off the wheels you can ask to go in again for free, if that’s the wash you paid for.

It was nice. Basic. Nothing fancy. Self service vacuums. Staff was all nice. My car just needed a quick break from winter sludge and traveling. The price was decent for jug basic. I would use again if I lived here.

They have great monthly unlimited deal for $ 39.99 which I always get.
Once in awhile the roof of my SUV doesn’t come out completely clean. When I address it, the staff is always nice and lets me go through the wash second time.
They also have self-​clean stations with vacuums, spritz and wipes.

The car wash itself is pretty standard fare. I’m giving this place 4 stars because of the «Customer Appreciation» station or whatever they call it. The pricing is pretty much in line with all the other car wash places in the Boston area.
I got a standard car wash which got my dirty car pretty clean. Where this place rises above is with this little do it yourself finish station that comes stocked with tire cleaner, glass cleaner and towels to dry your car off. I’m kind of a DIY guy and I appreciate the opportunity to give my car the extra attention it needs without paying extra.

S-​a-​D is the best. Seriously… for any doubters out there, go to the other places, compare and then see for yourself.
I’ve been coming to this location since I got my learner’s permit WAY back in the day (so way back in the day that there was an IHOP next door). Anyhow, the guys working here are nice, they will re-​wash the car if you aren’t happy, and for everyone complaining that it’s crowded and a weird/​complicated set-​up, well… it is. It’s a tiny lot in Brookline. It’s just the way it is.
For a really great deal, join the car care club for less than $ 7.00 and for your car’s lifetime, you can get your car re-​washed within 48 hrs (great in pollen season!), and every 10 washes is FREE. What is better than FREE? FREE wash on your birthday too. Awesome.