Ashley Furniture HomeStore

Top notch product. I couldn’t be happier with my selection. The delivery of my bed was flawless.

Brandi was extremely helpful with describing comfort levels in different types of beds. It was obvious that Brandi cared about us as customers and wanted the best for us! We recently received our bed this week and love it!

BEWARE… DISHONEST…DECEITFUL
I purchased an expensive lamp that developed a defective switch after a year and a half. I DID purchase an extended warranty at the time of the purchase. Yesterday, Ashley furniture told me that they will NOT repair the lamp… because (get this):…
an extended warranty ONLY covers furniture that a person injures or destroys! they do not cover products that are properly cared for that are defective due to the manufacturer! That means… if you treat your property with care… they do not respect your claim. They will only honor a claim if a person is irresponsible and mistreats his furniture! How inane is Ashley’s Furniture.
DO NOT BUY THERE.

This was the most frustrating visit to a furniture store I’ve ever been too. I understand the sales people probably get commission for helping shoppers but Shellie literally couldn’t take a hint to leave me alone to browse for myself. I was even debating purchasing a set until I just couldn’t stand to be in there one minute with the stalking going on. I was also corrected for saying a chair looked 70s style to me… Apparently she had to correct me to the 60s.
I suggest shoppers should go to the American freight location just down the road instead. Cheaper and same quality… Along with better service

If you’ve ever been in need of furniture in a larger city, chances are you’ve heard of Ashley. It’s a large chain of low/​mid-​range furniture for all your home décor needs. It has a very typical home furnishing story layout, which is to say, kind of confusing. They try to set it up by making mini rooms throughout the store and you end up having to wander the entire massive complex in order to see everything of one type. For example, if you are looking for a bed, you’ll have to traverse the entire cosmos in order to see the offerings. I’m sure the idea behind this is that they are trying to get you to buy more than one thing but it ends up translating to wasting a lot of time.
Ashley’s furniture offerings aren’t especially high quality but they do look nice. They are the type of pieces that will look good while they last but you should expect to replace them in a few short years. For most people this is fine. A lot of us can’t afford to drop the cash required to get high end furniture. Their «leather» offerings are especially low quality (don’t trust me on this, go touch and smell it and then do the same thing at Arhaus or Restoration Hardware).
The salesmen are a bit pushy so I’m assuming they work on commission. If you tell them that you aren’t buying and are just looking then you’ll probably never see them again. I find this type of salesmanship very obnoxious and shortsighted.
I suppose Ashley is the right kind of store for a lot of people. I have purchased a few things from them in the past… but I’ll admit that I always did it with a lump in my throat. In the end, you get what you pay for.