AutoZone

This place usually has the parts that I need and if they don’t, they’ll order it for you. I’ve bought an axle part, oil, oil filter, washer fluid, windshield wipers, air filter, shocks, fabric cleaner, light bulbs, fuses, and fuel injector.
I always recommend calling ahead to see if they’ve got a part before driving there. It’s around the corner from my mechanic, so when I need to pick something up, it’s very convenient.
The store is clean and organized. They always have several stuff members, which keeps the wait time down. I’ve been to a lot of AutoZones because of my old car and I like this one.

OFF STREET PARKING!!! Prices are decent, but I wish car batteries were cheaper. There’s always a discount to be found.

Unfortunately I can’t even review this location with a higher star. The representatives are very rude when you call and this should be escalated as they are a poor representation of the company. I called twice this afternoon. To the exec’s it is your Saturday team. Whomever is there at 6pm both refused to assist me with auto parts after asking them kindly for a side view mirror. The 1^st rep’s name is Khadijah and the 2^nd rep a male says his name was Andre. Not sure if its his real name but that’s what he gave me. Well thank GOD! Someone there just assisted me AFTER MY 3^rd call! Phil! Please give him my highest regards. He was a huge help!

Only went here in an emergency to get my car battery replaced. While the person that assisted us was pretty pleasant, our overall experience wasn’t. The Autozone parking lot was filthy, covered in trash and loitered by sketchy people asking about car repair needs. Plus my regular (trusted) mechanic said I overpaid for a mediocre battery.

Okay I thought about my review a little bit more and I started to feel bad. I realized that what I was experiencing was probably a combination of lack of training and the inability of the staff member to prioritize and multi-​task.
I also reconsidered that maybe the staff member was just having a bad day, like maybe her dog died, or her kids were bitching at her for something.
Anyway, I went into the store the other night to buy a few things, and the staff once again were pretty inept, but friendly. The guy who helped me had someone call in while he was helping me, he put the person on the phone on hold, finished helping me, which took like 5 minutes. The staff guy then picked up the phone, but the other person had already hung up. The whole time there was another staff member chillin in between two aisles in the back area eating street meat.
I shared a laugh with the guy who was helping me. He was laughing at the customer who had called in. I was laughing because that person on the phone was probably super pissed like I was the other night and in the process of writing a negative Unilocal review.

Blank stares from all of the staff when I asked about a spark plug wire puller tool – some customers in line knew what I was looking for and helped me look around the tools aisle for it. Confirmed online that it was supposed to be in stock at this store. When we couldn’t find it, the guy helping me said «eh, people steal stuff here all the time, so that’s probably why the inventory is wrong». Nice.

Lastnight (Sunday) at 8:15pm when my headlight went out I thought I was in for a long night. I’d have to go to a local mechanic and be ripped off and deal being called sweetie… or wait until Monday and hope not to get a ticket on the drive home.
I did a search and found Autozone 15 minutes away, we called they were open and had the headlight for a 1997 ford escort in stock. Boom! We went there and got it, the guys even helped us get the headlight in… which was a pain since it was dark out and we were all using our phones to see. Devin was hilarious and charming, and super helpful along with a few other people who’s name tags I didn’t read.

Excellent service when I came in with a deadish battery today.
Clerk grabbed his tools immediately and quickly and cheerfully removed, charged, and replaced the battery.
In and out. Nice job.

This location had a reasonable amount of oils, fluids and other consumable parts in stock, including car batteries. The online store did not reflect what they had in stock… in my case was a good thing because they actually had the transmission fluid I needed which was listed as not available when checkin the stock of the online store. I don’t know if the same can be said for auto parts. Service is extremely slow, assistance is non existent. There are people loitering outside which is annoying, while that could instead be turned into a positive thing if they were «sanctioned» by AZ and were there to help customers. As it is now one doesn’t know what to make of them. And definitely do not help convey a good image about AZ’s shop. A smart entrepreneur/​manager would turn that into an asset, having those people hired at least on a minimum wage (so they won’t harass customers demanding $ 10 tips). This would allow Autozone to help customers who need a quick job done like replace a headlight bulb, a plate mounting, windshield wiper, a custom accessory, etc. Such services will be especially valuable for the inexperienced who may not know how to change an air filter as well as for the ladies who will not need to get their hands dirty or wait for their man to replace a blown fuse. ;) Not to mention that it will remove the annoyance of parking lot loiters turning them into AZ customer service representatives! All in all, it should be evident that not only this will help AZ to sell more parts since now AZ would be providing a hassle-​free quick help for replacement of many of the items sold but would cost near to nothing as the increase in revenue should offset the expenditure for the service. And as it will cost nothing to the customer (although a non-​mandatory, but appreciated tip slogan can always be posted on a sign in the parking lot where «Pitstop» help personnel would work) it will also bring more shoppers as news spread. Not to mention that will remove the annoyance of loiters on the storefront while, at the same time, bringing up the reputation of the chain/​branch as it relates to offering valuable services! A no brainer Win/​Win! Wouldn’t you agree? ;) Having «Pitstop» personnel available to help customers on site, would be definitely far more beneficial than having 5 cashiers who work as slow as they possibly can. An inefficient workforce not only is a wasteful burden on company finances as the company is not getting their money worth, but it is actually harmful to the overall company revenues as well as reputation! Moving customers slowly will upset them and an upset customer is a lost one. Shoppers who are patiently and endlessly waiting to simply pay for their items will get tired to stand in line due to sloth-​like attitude of the cashiers and therefore they will leave the merchandise they just picked up and walk away. This is just one of the harmful effects of inefficient service, another one is that those customers who just entered the store will leave even before picking up anything as they see a rather short line not moving at all and figuring out that’s what they will have to go through just to pay for their merchandise, they will leave to go shop elsewhere. Mind you, that’s no speculation, it comes from direct observation of facts. The problem of inefficient customer service will consequentially create a loss of sales in all cases. First there is the quite damaging loss (of revenue and reputation) due to non-​returning customers, then there is the loss of sales volume due to slow processing of customers’ payments as slower processing will directly translate into lower number of items sold per day as there is only so much time in a day (that’s simple math!;)) My advice to the Autozone regional sales manager would be to monitor closely personnel and branch managers. Remove inefficient ones and replace them with people who actually give a damn, can work efficiently, treat the courteously, and assist them without being pushy. Removing inefficiency will increase sales while lowering expenses. You do not need 5 cashier that need 20 min to let 15 customers pay! Three efficient cashiers should manage processing 15 payments in 5~10 min tops! Now with the money saved on just one of those inefficient cashiers the branch could hire 3 of those outside «Pitstop» help representatives mentioned above placing them on the books with a min wage and shared tips! Would that be so difficult?