BCakeNY

When I went to purchase my cake they were pretty attentive as attentive as one could be going back and forth between two different customers. I placed my order paid in full and the following day reached out to speak to them on changes I needed made. No one called me back and the 15 times I called I was told I had to speak to the owner who was never available to speak to me. After about three days of back and forth I canceled my order and it’s been a nightmare ever since. Overpriced and horrible customer service I’ll never pick a business off of Instagram again. I even found the same exact cake cupcakes and cookies for literally less than half of what they charged me and it tasted so much better than bcake. 6÷23÷16 Nightmare continues spoke to Miriam the owner a week ago to confirm I would be going to her place of business to receive my refund (which in 2016 you would think refunds could be issued without someone having to travel almost two hours back to an establishment they had a horrible experience with) I explained to her i no longer had my debit card and she stated she would consult with her accountant and advise me how I will be getting a refund after not hearing from her I emailed to confirm we were all set up for Monday June 27 to get my refund I’ve had so many issues with this company I wanted to make sure everything was set up no response. Finally today June 23^rd I call her and she tells me she will be giving me a gift certificate now after the horrible experience of paying $ 1027 for a cake and being forced to cancel my order after all was trying to make size adjustments to my order to get no call back or any type of customer service now I being told by her she doesn’t owe me anything her contract which I signed states very clearly only deposit non refundable i cancelled my order according to the contract within the time I was supposed to I don’t have the original debit card used because I was issued a new one and I’m being told I’ll be given a gift certificate AS IF I ever want to place an order or spend one more dollar in that god forsaken place. After going back and fourth with Miriam still no real resolution just a lot of attitude false accusations regarding my dispute with this order. I expect my $ 513.50 back into my new debit card or I’ll will be suing them. let’s not forget NO WORK WAS DONE I STILL HAD TO PURCHASE MY SONS CAKE ELSEWHERE MY ORDER WITH BCAKENY WAS PLACED FEBRUARY 28 and cancelled MARCH 2^nd the party was set for March 12 somehow they think can keep $ 1027 dollars for me going to place an order what a scam !!. I’ve already placed a complaint with the better business bureau and they are also looking into the matter I will not be robbed for my hard earned money by this company !

I cannot comment on the cakes/​cupcakes, but the service leaves much to be desired.
I called to make a payment on a love one’s cake and I was met with an aggressive tone. Professionalism and customer service are key, and this place seems to be lacking both.

I’m torn as I write this review because 3 years ago I was introduced to this place by my friend handing me the best cupcake I’ve ever tasted, EVER. It was absolute love at first bite. Their cupcakes were moist, light and not too sweet, the frosting was absolutely perfect, to this day I still think about those cupcakes.
Fast forward to today, I’m not much of a sweets fan but I was craving a nice cupcake and immediately my thoughts went to the best cupcake I’ve ever had. I didn’t think they sold their cupcakes in the store (they do sell a few) and I knew I’d want at least 6 so I decided to place an order online and pick up in 48hrs, my memory of these cakes were so great that I was willing to delay my gratification (this never happens). I tried to keep my expectations low as I’ve noticed reviews seemed to go downhill over the last couple years but alas, I was still disappointed.
I ordered a dozen assorted cupcakes (vanilla, choc, red velvet and strawberry). The little moist cupcakes from my memory were no where to be found. The cake wasn’t completely dry, they were edible. Of the four flavors I think the strawberry was the best overall. I ended up only eating a few of the dozen I bought.

What a poor search name, coupled with weak, large red velvet cookies… stick with Lil Miss Stuffin up washington instead.
Custom Amount
$ 3.00

I bought four different cupcakes from here and only one was good, the blue velvet. The blue velvet was tasty and moist, everything a cupcake should be. The cream cheese frosting was the only good frosting as well. The chocolate and red velvet were on the dry side. The chocolate frosting was nasty, I wiped it off after I tasted it and I LOVE chocolate. The red berry ciroc infused cupcake and the frosting on it were awful. I took one bite and spit it out. I absolutely love sweets, so for me to spit it out and say it’s not worth the calories meant it tasted terrible. I was disappointed because I wanted it to be good and their decorating is awesome. Their prices are high. I paid $ 17 for four cupcakes. I don’t mind paying premium prices for premium products, but that is not the case with BCakeNY.

Went in for a consultation and cake tasting for my shower. Cake tastes great, and the guy was super friendly! Had every intention on getting my cake made here. Until they started quoting prices. Showed them an example of a cake I really loved, they gave me a price of about $ 650-​$ 700. Asked the original person who made the cake and they told me 350. Wow. Overcharging much? Cmon guys… I’m more than happy to pay for quality but their prices are ridiculous.

Miriam at BCakeNY can literally make ANYTHING! Don’t believe me? Just test her. Miriam’s made my son’s birthday cake every year except one, when my wife did it. I think our boy appreciated the effort, but he also noted the difference. You don’t have to be Jay Z to know BCakeNY’s creations are world class.

Where do I even begin with BCakeNY? I am a wedding planner and I have ordered cakes for my clients, as well as cakes for my own personal celebrations and their cakes are THE BEST! The taste is amazing, the cakes are decorated so beautifully and the owner is the absolute nicest person you’ll ever meet! In my profession I often times have to taste many different cakes and I can say without a shadow of a doubt that BCake is my favorite, each and every time.
I recently checked in with clients that ordered a BCake for their 2014 wedding and they informed me that took it out of the freezer, let it thaw and the cake STILL tasted amazing! In my opinion, a cake that still tastes good a year later is worth every penny!
BCake is my go-​to place for beautiful cakes for my clients and in my personal life. The quality and craftsmanship that goes into each cake blows me away each and every time. Thank you BCake for always making me shine in my clients eyes and always blowing my friends and family away for my own celebrations!

OML!!! Where do I begin… I went to my friends baby shower a couple of weekends ago and she had THEE most beautiful 3 tier elephant cake. The colors popped and looked as if it were 3 dimensional. Ok… so the caked looked great and then when I tasted the strawberry — -I WAS HOOKED!!! The cake had 3 flavors: strawberry (DID I SAY I LOVED IT), yellow and chocolate. Did I mention Strawberry!!! TRY THE STRAWBERRY with the pink icing. The cake tasted so good that I sat in my car with 3 slices of the strawberry and 2 each of the yellow and chocolate. The texture was great and was not dry at all. I was very pleased. I can’t stand it when a cake looks great but tastes horrible. I am a sweet junkie and I loved the strawberry sooooooo much, that I ordered 1 dozen of strawberry cupcakes a couple of days later but I asked them to put a twist on it for me. Instead of the strawberry icing (which is really good), I asked if they could use cream cheese icing. IT WAS A HIT!!! I do not lie– SO ORDER FROM HERE AND YOU WILL BE PLEASANTLY SURPRISED. I’m such a dessert junkie that I’m about to ask if they can make an all in one swirl cake with Strawberry (it’s a hit!), chocolate and yellow. Uhhhhhhhhh I can go on and on but I’ll let you be the judge. You all can hold me to my word and you’ll be happy. — thanks to them, I’ve found my new bakery oh and I also ordered minion cupcakes for my sons 8^th birthday soon after and they were also a hit!!! Those were a mixture of those 3 flavors.

I go to bcake quite regularly. My birthday cake was from there and it was well done! Creative and delish! Their sweet treats are my favorite between the cakepops, pushpops and the introduction of traditional chocolate chip cookies and stuffed chocolate chip cookies i cant get enough!
The staff is always professional and accommodating. The owner is often there and she’s very pleasant.
Whether you want a cake or quick sweet treats, i say go to BcakeNY!

To break this down:
1) Cost is high.
2) Taste is quite good, especially if you like buttercream. Nothing unusual. Fair amount of variety.
3) Presentation is *very* hit and miss (more below) depending on what you order. Do not rely on images on their webpage for guidance.
4) Customer service is lacking, to say the least.
I had no problems with BCakeNY until I went to pick up the cake. They were clear with what they needed from me (I was having book covers scanned to make a stack-​of-​books cake) and I provided. I heard nothing from the time I sent the scans in until the day before the pickup when I called to confirm all was on track.
When I arrived the top of the stack of books was clearly bisected by a line through the lower half of the image, a line that continued down the side («spine») of the book stacks. There was a visible separation both there and along the edges of the «books.» A quick fix in the back returned a smudgy area that did not cover the split.
A final quick decision was made to put a bookmark and tassel over the majority of the split and spine. It did not cover the entirety of the split. What should have been a quick pickup turned into a half-​hour wait.
They gave me cupcakes and said to call the following week.
My issue was this: There was no heads up that this might happen. No call in which someone said «this will have to be what happens if you want a cake that serves this amount of people.» No option presented ahead of time for me to say «OK, I can live with that» or «OK, let’s make it a smaller, but neater cake.» This is a terrible kind of lack of communication.
My second issue came in trying to resolve the issue. While no one was directly rude on the phone, they clearly did not see this as a problem. I was told it happens on all of their book cakes. If you look at their book cakes on their site, there are no splits (though if you see a stack with a bookmark on it, that might be my order). When I pointed that the images were therefore misleading, I was told that because those book covers were dark the split might not show. Go ahead and check for yourself — including the lighter colored cakes — there is no split. What I got, rather than a mea culpa or even a vague hint at some kind of token percentage refund — standard operating procedure in a professional business — was a lot of no responsibility taken, and patronizing double-​speak designed to get me off the phone as quickly as possible.
Professional is professional; anyone should have high presentation standards for their work. When you charge the rates a company like this does you should have an even higher standard, and customer service that goes beyond handing over some free cupcakes.
Buyer beware with this company, which I do not plan to use again.

I ordered a 2 tier cake for a 60^th birthday party. My friend and I were disappointed with the cake. A $ 600 cake that looked like it shouldn’t have been no more then $ 300. Looking back, I can’t believe I actually agreed to paying that amount of money for a tier. Even with the two tiers, had it been more detailed we could have gotten past it. I’d much rather deal with an independent person for my next event. This place is pretty famous, so you’re paying for the name. I guess you can’t please everyone. But I won’t be returning.

I really wish I could give this place 5 stars. The three stars are purely for the cake that I purchased — what really puts this place down is the customer service. Maybe people have experienced different, but not me.
My sister and I had come in for a cake tasting, we were planning on buying a cake for my mom’s 50^th bday. I follow Bcake on IG, so I know what they are capable of. They are nothing short of cake artists, I’ll tell ya that! So back to the story — we had a cake tasting, and the girl who was helping us was very nice and accommodating. She told us what would work with our budget (this place is very pricey — our cake cost $ 300), she gave us an idea of what design would be best, etc. We choose red velvet cake with cream cheese icing — very tasty. You’re required to give half of a deposit down, and you can pay the rest online. That is when the problem started.
I was advised to pay no later than Saturday, which wasn’t a problem. They also said I could pay online — again, no problem. Come Saturday, I try to pay online and I don’t have any account information. I tried to call about twice — they said they close at 6. I ended up calling at 6:10 and the janitor picked up – I thought they would at least still be there. I called again leaving a message explaining that I was trying to pay for my cake, but no one would get back to me. I also left two emails — and nothing. The next week I get a voicemail with some girl with a little bit of an attitude saying they haven’t received payment, so they would have to cancel my order. …Did they not receive all my messages and emails? Hmm. I thought it was extremely rude, so I called back and explained to them the situation. After hearing how frustrated I was, all the girl had to say was «Oh, we had a lot of events this weekend soo…». Are you kidding me?!? I was beyond pissed. But it was to the point of no return, I needed my cake. I just dealt with it.
I was supposed to pick up my cake on a Tuesday at 10am, but online it said they opened at 12pm. I didn’t know if it was correct so AGAIN I tried calling the store at 10am to make sure they were open. No answer. Just the automated machine. I called twice and emailed twice during the same hour — nothing. I finally get an email from their Director of Operations, Garnett, and he was great. Gave me the info I needed and said I can come by and pick up the cake at 4pm.
The cake was gorgeous and everything worked out in the end. HOWEVER… if I am going to pay $ 300 for a cake, I do expect good customer service. I don’t feel I should run around, trying to contact anyone for the information that should’ve been given to me in the first place. I also don’t like when I get sassy voicemails when clearly its your employees fault that invoice never got to me. I would go back again because their cakes are so beautiful, and they’re great at what they do. But they need to accommodate their customers a bit more.

This review is based on an experience that lasted all of five minutes thanks to the rude staff! Me and my boyfriend came here during the WALK IN hours for cake tasting because we were interested in purchasing cupcakes for our baby shower. I tried to call ahead but the automated voice wouldn’t put me to a customer service rep (fail). The automated voice stated that the walk in hours for tasting was until 6:00pm! We arrived a little after 5:30 pm and the door was locked! There were people inside so they were clearly open. I tried to locate a bell or something but… fail. there was a worker a few feet away from the door taking pictures of a finished cake. She CLEARLY saw us but pretended to be too occupied with picture taking to open the door. I knocked on the door and a customer opened it for us. The picture-​taking worker walked to the back and there was a woman working behind the counter. She saw us walk in but it was too much for her to give us a greeting or welcome us in.
The store is really small and there were four other customers in store tasting cake.
So here we are, in store, ready to taste and order and NO ONE, welcomed us in or at least say «we’ll be with you in a minute». The woman behind the counter looked at us again but when i tried to make eye contact to start a conversation, she would look down or pretend to be busy. After being ignored, we got fed up and left!
My boyfriend and I are pretty understanding people and we work customer service, if they would have acknowledged us or greeted us, we would have been willing to wait. But to just ignore us and pretend we’re not even in your presence… tuh…goodbye!

I reeeeally wanna give them 5 stars, but my only reservation was the actual cake and filling. I was looking for real raspberry preserve like filling and got more of a raspberry cream and I wish the cake was bit more moist.
But the artistry is without a doubt 5 stars all the way!
I was hosting a Cinco de Mayo double birthday party for my Irish Twins. I wanted to go over the top and this cake was the icing on top of the festivities AND a beautiful center piece.
Definitely going back when my babies reach another milestone birthday.

This place has been bookmarked for me for the longest time and I’m so glad I finally got to go. I picked up four cupcakes — one vanilla, one strawberry, a blue Hennessy, and a regular (white frosting) Hennessy cupcake. Yes, I ate all four and they were all delicious. Moist, and not sugary or grainy, it was difficult to stop indulging. You don’t need to order a customized cake but for any events coming up, they should be first on your list to consider. You can even stop by when you’re in the area, after visiting the museum perhaps, and grab some cupcakes or cake pops to go. Even on July 4^th, service was friendly and welcoming, and I can’t wait to stop by again.

I would definitely come back here for cake/​cupcakes for another event. I got cupcakes here for my baby shower and they were so accommodating. I only gave them 1 week notice. We came in for 20 mins to discuss details and for the tasting. We emailed them images that we want as toppers and they were a big hit at the shower. Everyone loved the strawberry flavor and i was in love with the chocolate with white chocolate frosting. I’ve already passed along their info to a few ppl now and would highly recommend to anyone thats looking. The only downside i would say is their delivery fee. $ 75 no matter where in the city. Luckily, my shower was only a few blocks away so we had someone pick them up before hand.

Cupcakes and fancy cakes, ok now what? My husband just haaad to come here b/​c the hosts of his fav podcast hype it up occasionally but I was not impressed and as much as he hated to admit it, he wasn’t either. Cupcakes, now what? What is your schtick? Adult cupcakes, OK, now what? Henny cupcakes that *tasted* like henny cupcakes, not much finessing of the «from scratch» tactics schtick bakeries nowadays are mastering. The icing on the cupcake had to be the slightly stank attitude of the bakery staff. Felt like they were doing us a favor «letting» us purchase some of their goods. I have had better and I hope they do better. Real estate in BK aint nuthin to fudge with!

As a hotelier, I tend to be pretty critical when it comes to customer service and quality. My experience at B Cake was so good, I just had to share with my fellow Unilocalers!
I came to B Cake for my little nephews’ 1^st birthday party. My brother set the superhero theme and it was my duty to procure the cake for little Cooper. I called on the phone and afraid my last minute request would have been a resounding no, they asked me to come into the store to see what they could do to help me in such short notice. They need 3 weeks and I was calling 1 week out.
I arrived in the store and the first thing I noticed was the aroma of some beautiful delicious cake. I was immediately greeted and given the opportunity to sit and talk about my needs. I came prepared with a picture of what I was looking for and then the real fun started… The tasting! After making my way through 3 of the 6 options, I settled on the Blue Velvet with cream cheese frosting. Although they promised me that the blue was not food coloring and all natural, they wouldn’t divulge their secret ingredient. In any case it was moist and delicious and certainly unique. It’s also good to note that this bakery is 100% peanut free and therefore safe for kids/​adults with allergies.
The day of the party I picked up my cake as scheduled and again greeted with nothing but kindness. They showed me the cake before boxing it up and graciously secured it in my car. Needless to say, the cake was the highlight of the party and both the children and adults were awed at not just the design but the cake itself. It was SO good! Moist flavorful, not too sweet.
Best. Cream Cheese. Frosting. Ever.
The cakes are on the higher end and not cheap by any means. Keep in mind though that a lot of work goes into them and they are truly works of art. To think that someone took the time to customize exactly what you want — AND HAVE IT TASTE GOOD — is a very special talent and worth every penny!
Thank you B Cake! I will certainly be back!

They will do a technically challenging cake but in comparison to the cakes they have on their site, the one I got had pretty sloppy looking fondant. The mortar board covered with fondant had impressions and thumbprint smudges BFR they packed up the box. Ribbon along the board slightly coming off too. I was in a hurry, had already paid in full over multiple credit cards –_​– and didn’t say anything. BUT FOR A $ 500 CAKE you bet I expect perfection!
All in all the execution was good, they made a complex shape – but the presentation of it was super sloppy which makes the overall effect of the cake disappointing.
I would forgive even the above except that the people there seem a bit disorganized and a little sassy – even before I came in for the tasting. I think they need to work on their customer service, but they probably don’t feel like they need to because they have plenty of people coming in.
Also think the prices are very high given the very random location address – very hard to get to from city.