Best Buy

The place is big and organized but the staff who work there is unbelievable they are rude and lazy they don’t even greet you with a smile, their cashier are the most disrespectful its ghetto workers with ghetto attitude. They need to be fired
, I was buying a turtle beach px24 and I spend 37 minutes looking for a worker to help me find one and I think that the cashiers are a bit racist (the workers are predominantly African Americans (two cashiers)) it was me and the other guy online both white and an black gentleman in front of us and the cashier greeted him in a polite way but when I was called up the cashier was rude by sucking her teeth when I paid with a debit card and the other cashier called up the other guy by yelling at him and rolling her eyes and the guy said sorry I didn’t here you and she didn’t respond and never even looked at him when he talked to her and this happened today there attitudes are disgusting like I said they need to be fired.

As I sit on hold for over an hour, I keep telling myself that its because its the holidays. But honestly, this store needs to get it together. I purchased items online and clearly selected «Will be picked up by someone else» option and typed in my co workers name. Sent him to pick up the items and surprise, surprise, they wont release the $ 99 item — but they will release the $ 300 go-​pro. go figure. My review isn’t really about that, because it isn’t the end of the world. My review is about their customer service. Its the worst. Poor management, poor staffing, terrible attitudes, and an overall lack of respect for fellow humans. This is why Amazon will soon put you guys out of business.

Absolute worst in customer DISservice!
I dealt with 3 employees:
1 of whom was a manager in customer service named Francesca. Everyone was rude to the extreme, like if they were instructed to be rude and unhelpful to customers. They also refused to take back an item that came broken in the mail with the excuse that «I didn’t bring it back the next day». There were 26 days remaining for me to bring it back according to the website, and I did everything as the return policy on the website said. Instead of listening to me, she just kept screaming «Sir!» at me to shut me up.
The 2^nd customer disservice person was the guy that was supposed to check to make sure that the item was really dead on arrival. I tried to show him how to turn it on (he was having difficulty). But instead of a «thank you» he started screaming at me to stand back behind some imaginary line, and tried to stare me down for about a minute. It was more than ridiculous and hilarious at the same time.
The 3^rd customer disservice person was the cashier and the «customer service» desk. She was actually the least offender. She was trying to come up with excuses why they cannot accept back the item that came broken, which is against their store policy as stated on the website. But she was just following orders of her supervisor. She also left me wondering whether they require a GED in order to gain employment.

This could easily be the worst Best Buy that I have ever visited in my life. Poor management, lackluster employees and rude service overall.
I came here to exchange and iPhone and they gave me every runaround possible. First they told me there was no was no way to exchange the phone, then they told me that the phone’s order number doesn’t exist and then they called a number (got bored in the process) and told me to just mail it because they’re not picking up on the other end.
Do not waste your time, money, effort or energy at this place. Stores like this are the reason why retail storefronts are quickly disappearing.

Just left the store. Very disappointed because the Best Buy website advertised Amazon Fire Stick available at the store and I couldn’t find it. Sales person just pointed to An area to search for the stick. The only thing available was the Amazon Voice controlled Fire Stick. Not what I’m looking for.

Harbor service I was with a manager name Demetrius didn’t want to help me out that I spent $ 3,000 nobody wants to help me out in the store this service is horrible don’t trust the store don’t trust this company its the worst thing you’ll do after spending $ 3,000 they don’t want exchange my TV

Came to return my mophie iPhone case since it wasn’t working properly and the return staff said it wasn’t a problem I could either exchange or receive store credit.
So I said sure I would like to exchange and they had me wait two hours there. After two hours of just standing there they tell me they can’t exchange because I used the mophie case.
Obviously I used it and it doesn’t charge my phone. Not only did hey have me wait two hours but they also were rude when I asked to see the manager.

Preface: Went here for a TV.
Clearly, the salesmen don’t work on commission because I had to flag someone down to help me. I was looking to purchase a $ 2K TV, so I wanted to just test the features. I was looking to purchase it on the spot as I checked online that they had it in stock.
One of the workers, who was genuinely disinterested, was giving me a hard time because I asked for a remote to check the features of the TV. I did not get his name as he just passed me off to someone else as he was just trying to make sales on two other customers.
The next salesman, Khan, was great (and can be a stunt-​double for Shia LaBeouf). He took the time to answer any questions and was very upfront about all the accessories that I may or may not need. Although he was already helping someone when the other salesman ‘threw’ me at him, he was professional and attentive. He’s the reason why I gave 2 stars instead of 1.

Really bad customer service! My husband and I recently went to best buy to purchase a the hero 4 go pro camera, we walked out spending about $ 900 for the camera, and all the accessories we wanted. As we are walking out the security guard made my husband empty out his entire bag, and check the receipts, the SIM card was in a plastic container that the security guard had to manually remove, after removing about ten different items, and putting them back in the bag, we must have forgot the SIM card, didn’t notice until I got home, and was super excited to start using my Go Pro. We went back to the store two days later when we had a chance too, went to customer service with the receipt, indicating that we purchased the SIM card, and from the security mix up it wasn’t put in the bag. The manager (Latin guy) said he had to do a count in the entire store, ok didn’t mind waiting, then to come back & say we must be lying… ok I said so check the security camera, the date & time is right on the receipt. He clearly said no & I would have to get a police report… like who has time for that? Also I explained to him, that we spent about $ 900 on everything Go Pro, why would we lie about a $ 33 SIM card? After he basically dismissed me, I walked out, I will purchase the damn SIM card for staples, not from here. I am in no way a dishonest person, and would never lie about a item I didn’t receive! If money was a issue to us we wouldn’t have spent the amount of money that we did on a damn camera & accessories!

The customer service here is horrendous. My experience with the service at this store was very unpleasant. Avoid coming here because the employees here do absolutely nothing. One lady at the front took a very long time just to help one customer order a product online. Meanwhile there were two other people trying to help her out with a very simple task and yet they failed to even acknowledge or help me after waiting for 40 minutes. Terrible service avoid here and go somewhere else.

I just had purchased a refurbished mac book pro from Best Buy online. When i received the laptop it wasn’t restored to factory fresh standards and the previous owners information was left on the laptop and i don’t believe the Geek Squad from online distribution center bench tested the computer. So i made my way over to Bay Pkwy Best Buy store for a return, i was ready for the worst (after reading the reviews on Unilocal) I had a Manager named Francheska, she was very helpful in making sure i was refunded and also went above and beyond to try and make it right. I was very happy with the level of customer service i received.
Thank you

Wow I have been coming here since it opened but after today I saw that it has officially gone to crap. there is no staff and I waited 40 minutes to get a fit bit off of a shelf, the girl that got it for me just threw it to me and brought me to the cell phone department to pay for it, the cashier was having conversation and then decided tonb ring me up ten minutes into her conversation. On my way out I asked for a manager, I waited ten minutes no one showed up, so far I waisted 70 minutes on something that should have taken 2 minutes, this best buy is the worst experience I have ever had, can we say worst advertising. .lol

They lost 1 star because of the clown activity in the pick up area. I placed my order online and went to the pick up area. Not 1, not 2 but 3 employees were sitting and or standing there busy on their cell phones. One looked up and then went back to his phone.
I then knocked on the wooded area and someone looked up and said the young lady will be with you in one minute. She came to the window and she was perfect. She was very efficient, quick and professional. Now as to the 3 clowns, I understand break time and I understand down time. I just don’t have the need to see it on my dime.
I made my purchase and looked around the store. I did have some questions about another product I am interested in purchasing and was quite impressed with the product knowledge the salesperson possessed.
Other than that I was satisfied with my overall experience.

large store; that is only positive. small staff with little or no knowledge. I waited 25 minutes for a salesman to read information to me off the back of the gps boxes.
only go if you know exactly what you want and it is on sale.
yes there is plenty of parking

Ah, Best Buy. This one is pretty big and has a better selection of most things than the Atlantic Terminal one. Except for microwaves. Their microwave selection sucks.
They have a lot of TVs, but also garbage everywhere. Not a sales rep to be found (funny how when you actually want to talk to someone, they disappear). There was also no line for checkout, so I guess business sucked that day (on a Sunday!).

Do only animals work here? Yes, dumb and lazy rodents. They all need to be fired. This rep was looking for a game for nearly 25 minutes. Really? For 25 minutes. Time is money and he wasted my time. Not only that, I did not leave with any games. People go to your store for two reasons, to either see the item or to buy it right away so they do not have to wait for the item to be delivered.
There’s also a random guy from another department HOLDING the door for this rep. When I asked him about the game, he replied «I don’t work for this department». THEN WHY ARE YOU HERE? WHY DO YOU NEED TO COME HERE TO HOLD THE DOOR OPEN. NO ONE NEEDS YOU HERE.

They obviously don’t care about their customers.
Poorly trained, nasty attitude and unorganized.
They have no idea what they are doing and they have a nasty attitude. Not professional at all.
They left me here at the counter, with a nice girl that is not trained along with a girl who thinks she is trained but packs a nasty attitude.
I am left here clueless as they moved on to help the next customer…
No wonder businesses like this is dying in comparison to business like Amazon. Superior customer service is key to everything!

When u can find everything online today, the only reason to shop for electronics in this place can be 2 things: the service and the fact that u can «feel» the product. They fails the first one.
They gave me a feeling of «this is what it is, take it or leave it». So I left.
They lost me,

*****The only reason I am giving my experience two stars is because of the nice gentleman in black that I saw outside smoking and then again inside the store who after seeing me standing waiting got a sales person to help me
Now this sales person seemed less than interested in helping me, was interrupted twice once by another employee and another by a customer while helping me.
He walked away from me to reply to other employee and also to answer the other customers question.
When he returned, We spoke another moment and then said he would be back because he had to ring up a customer!!!
Not acceptable and I walked out… Best Buy you lost a $ 500 sale.*****
If it’s a hot day it’s a great place to stroll around, no one will bother you.
I will go to PC Richards where I bought my other two TV’s.

I came here to buy a television. The customer service is terrible here. It is non-​existent. Even when I did get help, the associates were very lazy, slow, and lacked knowledge. Basically bought the television on my own without help from the associates.