Best Quality Pools

I thought that I was a loyal customer of best quality but loyalty is not in their vocabulary. I had my pool installed 4 years ago and opened and closed every year since by «best» quality pools. Every year the same issue arises when I have to close my pool, I make an appointment that always gets cancelled for an «emergency». This year was no different except this year when I called to complain the owner Micky pretty much told me to screw myself and hung up on me. When did the world change that the customer has to bend over backwards for the service??? And when I asked Micky if I made him wait to get paid because an «emergency» the way he made me wait he simply said thanks for being a customer and hung up on me. That’s what 4 years and thousands of dollars buys you at «best» quality pools. Best my A$$ they don’t know quality if it smack them in the face, and thats why they’re losing customers and employees every year. I wish this business the «best quality» life that they just gave me and my family. If you were smart don’t fall for the song and dance that we fell for 4 years ago of the father and son act that Micky and Mike put on and stay far away from this business.

May 1^st, 2015 I came home to the end of my neighbors pool being pumped out and emptied unto the ground. In my backyard were flooded areas, my bee hives flooded and my mothers Memorial Garden soaked with pool water. I asked the workmen next door if there were chemicals in the water and they said no. They also told me that if it rains I would have more water than what they drained. Now, my neighbor’s pool is half the size of his backyard and in Whitestone the backyards are not small. 3 days later, my plants are dying and I don’t what will happen to my bees. I was told that I can go ahead and call the company to complain but when I tried to locate the website that printed on the side of the van, its not in operation. There was no other info on the van.
I am going to call DEP and have my soil tested. I also collected samples of the blue stuff on the ground and a jar of the water that was flooding my backyard. I have tried calling the company but no answer.

If I could judge this company on politeness they would have 4 stars. I would like to like them. I really would. But their technicians are incompetent and I don’t use that word lightly. Constant back and forth about leaks and broken parts and them sending out a repairman who acts befuddled and claims that we have no leak. 2 days later we had gallons of water pouring into our basement from a broken pump with a major leak. It’s a shame because they are 1 of 2 companies that service our area.

ok nice place
customer service is great

I had a pond converted into a spa. We agreed on a reasonable budget. The small project actually took over three months and dozens of correspondences to finish. they had to line the pond and do a basic one jet install only. Very straightforward. They referred me to an elecrician who was expensive and a nightmare to deal with. That is a whole other story. After weeks of waiting for them to come to measure for the cover they informed me it would cost another thousand dollars. I have already spent five times that amount on this project. The last email I received from them they implied I was being cheap by questioning the additional cost. In fact they were not actually gong to construct the cover themselves, I found the company that they were going to have build it online. At present the pool seems to be loosing about an inch of water a week. The heater works sporadically and the remote control thermostat has not been programmed correctly. I cannot even ascertain the last name of the electrician they recommended.
I have stopped corresponding with them as they really seemed to be quite bothered and not at all interested. Surprisingly bad service. Amateur work.

They are professional & get the job done but shop around. Like most pool companies during busy part of season; their prices are sometimes inflated. They show up on schedule & know what they’re doing. If you hire them, the job will be done. Just negotiate & agree on a price prior 2 arrival if possible. Do your research & know what you need as best you can. One of the better pool service companies in Brooklyn however, it’s always better/​cheaper to get a smaller or independent pool guy/​company if you can.

Recently bought an above ground pool from them. The service at the store was great and the installation was great as well. Everything that we agreed on, happened on time and so far the pool is perfect. Good value. Thanks.