Cleaning Brooklyn

I have been using Cleaning Brooklyn since September for bi-​weekly cleaning, and they are fabulous.
With a small child, cleaning was one of the priorities that have been put on the back burner. After many attempts to clean while the baby is sleeping — meaning I can’t make any noise, my husband and I decided it was time to find a service to do the cleaning for us while we are at work. Contacting Donna and scheduling my first deep cleaning was quick and painless.
At the first deep cleaning, the two cleaners cleaned every corner of my home. They moved and cleaned under my furniture that has not been moved for four years. My stove that was covered in grease was sparkling when they were done. My husband and I were amazed at the extend the ladies went to make sure our house, which has not been deep cleaned in four years since we moved in, is dust free.
I have a 40 lb double coated dog with rugs throughout my apartment. The cleaner managed to make sure my rugs are dog hair free after every cleaning. She even vacuumed my couch!
I would recommend Cleaning Brooklyn to anyone needing to take cleaning off their list of chores. Donna and her staff are reliable and courteous. The cost definitely justify the peace of mind.

They have been cleaning my home for about 9 years and my family couldn’t manage without them! Donna (owner) is very responsive and flexible in case of emergency and my kids even get excited when we come home to a clean place!

Folks, just an observation. isn’t it amazing that whenever there’s a bad rating for the company or a narrative for bad service, it’s always the customers fault for the failed situation. While not every situation will be a win/​win for the parties involved. Is it unreasonable to assume that on occasion, that it can be the company’s fault?
Just want to emphasize that in my circumstance, I never heard of a single complaint to me by the company and after a series of rescheduled appointments, they just stopped coming. If you want a reliable contractor, I suggest you look elsewhere.
J.L.

Rates were very illogical. Owner didn’t give full address to lady actually cleaning my apt and then was mad as if it wAs my fault because the lady was left waiting for a half hour. If you can’t translate crucial info like that you shouldn’t be running a business. Cleaning was ok but the charge to use their supplies was BS. Also the difference between «Deep Clean» versus «Regular Clean» is irrelevant when set on a time frame. How can you do a «deep clean» in two hours as opposed to just a regular clean for two hours? A deep clean is obviously going to take more time. It was just her way of ripping higher rates of me. The cleaning lady didn’t even know the difference when I asked her because she was just doing her job, cleaning– nothing special as she had a time limit. I was also annoyed that their vacuum was not the best and didn’t have different nozzles to get the dust in the cracks and corners. This woman was an idiot to work with. I do not recommend.
Also in Donna’s response, I would like to say that her cleaner had no idea about my bed bug problem and used standard cleaning products. You are still full of it and the cleaner was doing nothing more than a standard cleaning job. Left dust in cracks etc. I guess since your standard cleaning rate is $ 110 for three hours I could have not been honest with you since I would have gotten the better deal since the cleaning quality I got was no different. But in fact I was honest with you, so naturally, as a greedy capitalist you are took advantage of that and made up BS rates. You did not even communicate this to your cleaner. Please, do not let Donna take advantage of you. Love how you also threw in that I had roach and mice problem as if I live in a crack house. I keep a very clean tidy apt and just because someone gets bed bugs, it doesn’t imply that roaches and mice subside as well.

The three lovely women who came to my post construction huge brownstone worked tirelessly to clean a very dirty house. They were efficient and pleasant. I recommend this service wholeheartedly!

Used them for a post-​construction cleanup. The house has never been this clean. Professional good-​natured tireless workers. Fair pricing. This was among the best experiences with cleaning professionals I have ever had.

We were expecting our first child and wanted to have a «deep clean» before the baby came home. This did not come close to meeting expectations. for $ 375 and the list that they said they would take care of, we expected a serious professional service… Instead it was one person for six hours with no supplies. Even though cleaning the outside of the windows was included in the description of the service, our cleaner refused to clean the top of the outside. She said it was too cold and she was not tall enough. When my wife called Donna, Donna said she would send someone else to finish the job and clean the windows. Instead, the same person came, one hour late, not knowing she was supposed to clean the outside of the windows. I asked her if she could call Donna and when she was speaking to Donna, I could over hear Donna say nastily «I don’t want to speak with them». I spoke to her anyway and she denied the conversation my wife had with her. Bottom line is over-​priced, bad customer service, and mean-​spirited. We will also report to the better business bureau.

I hired Cleaning Brooklyn for a deep clean. My apartment was in bad shape and one of the CB specialists came out and made my apartment almost like the day I moved in! It was the most complete cleaning job I had since I moved into the apartment nearly five years ago. Donna, the owner, was very responsive to my questions. I would definitely use Cleaning Brooklyn again.

I was really impressed with their level of attention to detail. When they come to clean it’s not a superficial cleaning, and it’s not rushed. When we got back home everything was spotless, sorted, dusted, and very much in-​order. We have two kids, so when they got there things were definitely not in order. We’ve been using them ever since and love their crew! I’d highly recommend Cleaning Brooklyn to anyone.

Wonderful cleaning service. Pleasant and capable staff. They did a very thorough job. It felt as though I came home to a new and refreshed home. What a gift– to have someone care for and clean my place, when I just don’t have time to do such a great job.

We hired Cleaning Brooklyn for a «Deep Clean» just prior to our open house and they did a phenomenal job. Donna sent 2 of her best who scrubbed from top to bottom for a whopping 6 hours. I asked a group of 250+ moms in Park Slope who to hire for this and not a single one had a company they wanted to recommend which just goes to show how hard it is to find a company like Donna’s who truly take the time required to do a job right. I would recommend them over and over to anyone who needs a regular clean or a really good seasonal job!

I took a liking to Donna the very moment I met her. She’s a local mom who juggles as much as the rest of us. As a result, she completely understands when there are scheduling complications, special requests or personal quirks, and is responsive when they are raised. She has also done me favors that are far above and beyond (like having my vacuum repaired). Her crew are very friendly, trustworthy and, best of all for me, fast. I openly admit that I’ve hired and fired many, many housekeepers in the past. I plan on keeping Cleaning Brooklyn’s services, however, for a long, long time.

We have had a really terrific experience with Cleaning Brooklyn. In addition to doing a great job cleaning, Donna’s team is reliable, friendly, efficient, flexible, and all around really nice. We have two tiny kids, a dog, and a crazy work schedule, and they have always been able to adjust to whoever might be in the house, laughing as our dog attempts to eat the vacuum or our toddler decides that he will only finish breakfast if C sits down next to him to keep him company for a few minutes. Great ladies, great company.

Donna and her entire hardworking team at Cleaning Brooklyn are a big asset to me and my family. They do a great job. What I love about them is that more than one person will be at work at the same time (the number of people will depend on your big your home is, I guess), which means they are in and out of there a lot faster than if it were just 1 person working. I really like that because I am home a lot. But mostly what makes them great is they do a wonderful job. Cleaning Brooklyn has been cleaning my house for 4 hours and I’m very happy with the service they provide.

The team did a great job, can’t say enough how nice it was to come home to a clean house after a few weeks of putting off doing a deep clean! The house smelled fresh and looked amazing. Donna was very pleasant to work with and got back to me quickly with a last minute scheduling. The price was also very good.

Just heard about this place from someone who lives in my nabe and is gonna give them a try. Read the reviews and noticed most of the bad ones are older ones, and hoped maybe this company got their act together. Just called and the mailbox is full. I find this very unprofessional, and not a good sign. Will post more once I get through — housecleaning though is clearly for people who don’t have a lot of time and frankly I don’t want to waste mine trying to find someone who reportedly is rude and not very professional. Will let you know what I find out.

Donna, Donna, Donna! I’ve been working with Donna since 2009 and I adore her and her team. She’s prompt, funny, sweet, ethical, runs a fantastic business, and is an all-​around wonderful person. I found Donna though a referral and since she’s started working with me several other people in my complex have hired her as well — and we all love her! She’s a wonderful resource for other Brooklyn professionals as well and everyone she’s recommended has been a dream.
I highly recommend her — if there were more than five stars I’d give them.

Donna and her team are great to work with– they’re fun and flexible, able to deal with me scheduling at kind of the last minute. The best part though, is that they’re thorough cleaners. Before Donna, I had used some cleaning services that would skimp on the, well, cleaning. Donna & co always leave my apartment looking great.

reliable, trustworthy, on time, and very affordable. Donna has yet to let me down. We look forward to the bi-​annual deep cleaning! Thanks Donna@

This is the best cleaning service! Everyone is prompt and friendly. They do a thorough job and I appreciate their attention to detail. Thanks Donna the great service you provide!
A in Ft. Greene

We can’t be happier with Cleaning Brooklyn. They have been cleaning our place for half a year now every other week. They are quick, efficient, and thorough — and everyone on the team is so sweet. Their rates are reasonable and the work is excellent. They work with a few of my neighbors as well and everyone loves them. I’m pretty shocked at the bad reviews. I can’t recommend them highly enough!

We have used Donna and her team for over a year and have been very happy. Her team is always prompt… they come at exactly 8:30am every other Wednesday and are so kind and pleasant to me and my two kids. She also works for one of my best friends. They are very thorough and speedy! My house never got so clean so fast. Highly recommended!

I contacted this woman, Donna, via email. Her emails in return were curt and minimal. I finally asked if i could speak with her on the phone since I wasn’t getting very much information via email.
I received, «sure xxx-​xxx-​xxxx» in reply.
When I called her, she responded to me by saying, «Oh! You’re a woman!» I replied that I was in fact a woman and she continued to giggle and laugh like a little girl. I told her that it wasn’t quite professional how she was responding to me and she replied with, «Oh, I“m sooooorrreeee.» I said, «I’m going to find another service, thanks.» I hung up.
I got an email from her not 20 seconds later that stated, «REAL DUMB. Just sayin’»
I then get another email that ended in, «F*CK OFF!»
I’m not sure what kind of clientele she gets or thinks she’s going to get with this kind of «service», but she likely won’t be in business long. To insult a potential client in less than one minute on the phone and continue to send what borders on harassing emails afterward is bad, bad, bad.
Not only would I not trust her in my home, I am concerned that she’s a little bit unstable.
Find another service.

I ordered an Amazon Local deal for Cleaning Brooklyn. I recommend you avoid this service as I found the owner to an exceptionally rude business owner with no customer service skills whatsoever.
When I tried to schedule an appointment via email, I did not receive a timely response. When I inquired again and mentioned my disappointment in a lack of a timely response, Donna (the business owner) responded, «So sorry I didnt (sic) put you on the top of my email list.» She went on to tell me to get a refund from Amazon.
This was a disappointing customer service experience to say the least. Life is too short to deal with someone this unpleasant.

Donna is a delight to work with. She gets in and gets the job done. My place had me as a cleaner for years and when Donna came to do the job I realized just how bad I had been. She cleaned behind radiators, under everything and the bathroom walls were beautiful. I provided my own cleaning products which I found out later saves you $ 20 and you get to pick the ones you want to use on your home, and the team turned up and just deep cleaned my place.
I can never match up to this service so Donna and her team will be coming here as often as I can afford. And she is very affordable.
Joanna

Wow! This is a total scam! Be forewarned and don’t rely on these people whatever you do.
I’ve set up 2 appointments with these rats. Neither time they have shown up. I called repeatedly. The first time I got no explanation about the no show. I gave them a pass and tried again — oops, I’m the idiot now and am pissed!
Is this really a business?
What a crock. Do yourself and favor and don’t bother!