This is easily the best bike shop I’ve ever been to in terms of customer service. I’ve been there several times now and have had nothing but positive experiences. Most recently I’ve been having trouble with my rear rack, and after speaking to some of the employees there I purchased a new one today. I opted out of paying to have them install it, but they didn’t hesitate to take time to show me how to do it myself. I’ll definitely continue going back.
Miles K.
Évaluation du lieu : 5 Brooklyn, NY
I’ve been here a couple times for parts and service and the level of professionalism here is top notch. Now I frequent BH for all my bicycle needs.
Samantha B.
Évaluation du lieu : 5 New York, NY
I’m giving 5 stars since I’ve only been here once so I have nothing bad to say. I came in for emergency air in my tires, I thought I could just find a tube out front. The guy in the store took my bike and filled up my tires for me! Super nice and helpful. Can’t say much else, seemed like a nice store.
Patty I.
Évaluation du lieu : 5 New York, NY
Bicycle Habitat is hands down the best bike shop I’ve ever walked into. I recently went in after my first biking accident and learned that since I purchased my trek in one of their stores I am eligible for unlimited free tune-ups. The bike mechanic was very welcoming; he walked me through all the issues with my bike and gave me a quick mini-clinic on how to take care of it. I’m still a relative beginner with much to learn so he did this quite patiently, never talking down to me. I left the store feeling way better than I went in. Highly highly recommend this place!
Alycia S.
Évaluation du lieu : 1 Brooklyn, NY
Was told there was little that could be done to fix issues I was experiencing with my bike(was basically told my bike was too old to work well?) and later that night the chain fell apart.
David W.
Évaluation du lieu : 5 New York, NY
I was using 5th Ave but this new outpost just opened so now I get to go closer to the house. All the great services with the back up of the 5th Avenue Store(which is bigger). But Jeff and Tyler are great. They took great care of me and cleaned up a bike so that we can ride it again. And even helped out in an emergency(flat tire and they were closed). I can’t recommend them enough.
Kristina F.
Évaluation du lieu : 5 Brooklyn, NY
So far, my experiences at BH have been awesome. Twice I’ve walked in with an urgent repair need, and the guys not only helped me so quickly but then thanked ME for waiting(all of ten minutes from the time I walked in). They also go above and beyond trying to make a buck. I was considering buying a pricey new lock because mine was malfunctioning, but instead, a staff member asked to see my old lock for a moment and fixed its problem. The environment in this shop is welcoming and friendly– and never too busy to make time for whatever you want to talk about. They have great products in the store and are knowledgeable about them. Bonus– While I was in, a girl came in who ordered her bike online through them. She was ready to just take off on it, but the staff pressed pause and had her test ride it, make sure she liked it, and made sure it was fit perfectly for her. I was impressed at how much they value the cycler’s experience.