Brooklyn Strength

The trainers at this place are great, however they re-​signed me up for a 3 month class package without telling me and I really feel like they stole around 1K from me. They also have problems retaining trainers because the management seems more into expanding than taking care of details at the current studio.
I asked my trainer many times when the end date of my package was however, about two month after I stopped going, I found three very large charges from them on my credit card. I had been assured that they would never charge my card without asking me, and when I called up about it they said that that I had signed up for a new 3 month package and the end date they told me wasn’t correct. They refused to refund the two months I hadn’t been attending classes that had gone by. This is a very small studio, and they always had called when I was late before but NEVER called me during these two months to find out where I was.
The trainer I was working with left because of problems with the management. There was a leak in the ceiling that was never fixed. Twice, the door was locked in the winter and couldn’t be opened. They gave me something free to compensate, but it is indicative of the greater problems with the studio. The scheduling system doesn’t seem to work very well, and it is very hard to communicate with them to fix simple problems like being late/​scheduling as you can’t contact the trainers directly.
Had they not charged me for classes I never took, I would have overlooked the smaller things above that annoyed me because the trainers are good and can do a custom mix of pilates, personal training, etc.

I became a Brooklyn Strength client just three months ago and have been amazed by the way my experience there has transformed both my health and state of mind. The entire staff is consistently kind, knowledgeable, intuitive, and empathetic. The beautiful, sunny studio in the heart of the adorable Brooklyn Heights neighborhood truly feels like home. The studio is clean and extremely environmentally conscious! In addition, they support other small businesses, selling a range of healthy and environmentally friendly products.
Everyone is so warm and welcoming there yet also is very serious and devoted to physical fitness. The owner and staff members helped me to develop a physical fitness plan that compliments my lifestyle. Since joining, I have started a regimen of Pilates once a week and Personal training once a week. The way I feel both physically and mentally has benefited immensely from my new routine at Brooklyn Strength.

Unfortunately the owner’s response is not accurate. I raised my concerns directly and they were ignored. To each his or her own but this place is not for those who seek skilled instructors and clean equipment. The policy is also a scam. Don’t go.

I am Matt, I am in my late twenties. I was serious and conscientious and I had a lot of health problems (or «problems») since I was young. When I decided to have an honest conversation with myself about my health, I walked into Brooklyn Strength and asked about what they do.
Cadence, the owner, listened to me and paired me up with a trainer, whose ability to communicate honestly with humor and humility won me over and I began a sometimes three times-​weekly routine. I have worked with four of their trainers now. One year later I am in the best shape of my life. As a bonus, I was able to defend myself against a late-​night attacker, who fled as I put my fists into position as I was taught learning boxing and muay thai.
Can’t say enough. Stop by and talk to them.

I love Brooklyn Strength! I’ve been a client of the owner’s for a while now and she totally fixed my back issue. She has created a beautiful & comfortable space with a group of great teachers. I also love the green-​philosophy idea on which the studio was built. Natural products and real towels in the bathroom among other details make me feel good about supporting this new local business.