Citibank

Very friendly staff came in around 5pm to pay a bill which was due the next day I was in and out I would consider coming back once in awhile to pay my bill just in case if I forgot it was due or if I was late on paying it

Whenever I call the 800 I am thanked for my Mother’s 28years of membership as I act as POA on her behalf. I deposited a $ 15 000.00 check from her yearly annuity withdrawal from WELLS FARGO bank. Five days after I made the deposit (check had not cleared) my Mom died while I was feeding her breakfast. With the check still being held and having called this branch no less than 50 times… I was forced to BORROW MONEY to lay her to rest.
CITI has never called me back… I stopped into a branch and received a district manager’s email… no response. Thanks, District Manager of Brooklyn, Thomas Delaney
I actually wonder what 28years of dedication to a business gets you? She even sent me to college with a CITI student loan. I was never… ever given an explanation for the hold… even after filing with the BBB.
A citi employee at CITI near my home in New Jersey said, ‘Brooklyn is just so busy’
I was informed just now that my POA to act on her behalf ceased upon her death which precludes me from acting on her behalf until I have death certificate in hand… Though this does not impact a hold placed FIVE (5) days before her death as Mom was doing well when I deposited her annuity check as I do every year as I plan for the upcoming year bills for her. She died unexpectedly on Friday.
If being a dedicated member of a bank for 30 years does not even warrant a return call when one is in dire need of service… then there is nothing left to do… but leave. that is.O & tell everyone who will listen about this experience.