Clay Pot

Terrible experience with Clay Pot. My fiancé bought an engagement ring for me at Clay Pot Nolita. Unfortunately, we have had a series of problems with it over a 2 month time period:
Two days into wearing it, a stone had fallen out of the band. We brought the ring back to the store to get it fixed, and the sales person recommended sizing it down. I picked up the ring again 10 days later. That same night, I noticed that, while the missing stone had been replaced, now another stone was missing! In addition, the ring turned out much too tight. So, I went back to Clay Pot again to have that second missing stone replaced. The salesperson indicated they were going to have the ring re-​built entirely in order to make sure all stones are secure. We had some back and forth about what ring size would be appropriate. Unfortunately, when I picked up the ring 2 weeks later, the stones were intact, but the band of the ring was uneven and again it felt too tight. When I went to have the ring measured at another jewelry store, it indeed turned out smaller than we had agreed on — no wonder it’s too tight!
So, recap: First there’s a stone missing; while that got replaced, another one fell out and neither the designer nor the sales people at Clay Pot noticed; then, they «re-​built» the ring in the wrong size. Two and half months of back and forth with Clay Pot around missing stones and inappropriate ring size. What is worse, I contacted the owner about the latest issue and she never even responded.
I know mistakes happen, but Clay Pot staff handled this situation poorly, and this kind of disappointing experience is not something I would wish for any new bride. I don’t recommend Clay Pot — poor quality and poor service. Not something you want for a ring that is supposed to last a lifetime.

I’ve stopped in here on a number of occasions, mostly to buy gifts. While their products are always beautiful and interesting, I’ve often found the staff to be a bit aloof. I stopped in yesterday with a friend and was very glad to see that, despite the holiday crowds, the staff seems friendlier than I’ve found in the past. The woman who helped us in the fine jewelry section, who usually works in the Nolita store, was really wonderful and even encouraged me to take a picture of a ring I loved so I could show it to my boyfriend (ahem).
Quite pricey, but I did get a few smaller items as gifts for family.

This store is full of unique and interesting gifts. The sales staff were attentive and helpful without being pushy. Despite being overwhelmed with customers, they provided great service and advice on what to purchase. While their items are a little pricier, they are interesting and worth the price, in my opinion. Definitely glad I went here for my Christmas shopping!

My first ever Unilocal review! I adore this place — I came in for the first time after receiving a gift card last Christmas and I loved the selection and service. I bought a pair of earrings that I wear almost every day (pave diamond discs from the CP Collection), and recently decided to buy a pair of small everyday hoops. I placed the order online and wanted to change the color last minute — the team at Clay Pot couldn’t have been more helpful and accommodating in getting me the pair that I wanted.

I have shopped here several times and I just did it for the last time. While I love the jewelry, it is on the costlier end. Aside from that, they have the rudest sales people I have ever encountered. Recently I went in there looking for a bracelet. I was the only person in the store, found something that I liked and getting someone to help me or talk to me was the biggest challenge. When they salesperson did agree to take the bracelet out of the glass she was rude, barely would answer my questions and couldn’t seem interested in making the sale at all (I didn’t purchase it for this reason).
When I first started shopping there about five years ago this wasn’t the case but in the past year or two they have just been terrible and for that I will no longer shop there.

I have been living in the slope for many years and have bought some beautiful things at the clay pot. Over the years the store has become less unique, overly expensive and worse in terms of sales help. The sales people ignore you, are snotty and generally chat amongst themselves. I have to ask someone if they can help me if I want to see something. This used to be the kind of store that I could count on to buy a special and one of a kind gift. The store seems to still be resting on its laurels and doing well in spite of itself. They have certainly lost me as a long time customer.

I love this neighborhood gem. Have been shopping here for 15 years and have only had positive experiences.
They have a very well edited selection of jewelry. My husband purchased me one-​of-​a-​kind Tahitian pearl and diamond earrings. When I lost one of the earrings, the clay pot contacted the jewelry designer who agreed to make another earring for me. These were an expensive pair of earrings and the clay pot could’ve charged me considerably more than the prorated portion of what was paid five years earlier, however they only charged me the cost of what my husband paid for one earring five years prior. No inflation!
They’re also very helpful when trying to find a gift. Although most of their items are bit pricey they will help you work within your budget. They never push anything. I find to be always very helpful and pleasant.

This review is about a year overdue, but when I saw it in my (long-​forgotten) electronic to-​do list, I had to offer feedback on Susan.
My Fiancé has had very good experiences with Clay Pot. So when it was time to buy a ring, Susan helped us sort through the choices. Lucky guy that I am, my fiancé chose a designer ring that is stunning but also affordable.
Fast forward about 7 months — one of the 7 diamonds fell out of the bezel! My fiancé went back to Clay Pot and SUSAN reassured her that it would be taken care of, as she recognized the design of the bezel did not leave much room for holding the diamonds… a few days later, she contacted my fiancé to say that their custom designer would make a NEW RING DESIGN for us at no extra charge (with deeper bezels).
Exactly what happened. We were both reassured. I found SUSAN one of the most upbeat and supportive salespersons I’ve ever met… Only sorry it took me this long to write this!
– Bobby K.

Working with the staff at both Clay pot locations was a fantastic experience. They worked closely with me for quite a while to work with a designer and customize an existing ring design. The finished product was exactly what my fiancé wanted, and we’ve been overjoyed with how it all went down. We are definitely going to pick up wedding bands here when the time comes as well.

I’m baffled at the negative reviews for this place — I couldn’t have had a better experience here.
My fiancé/​husband and I threw our wedding together in 5 days and went to about 4 different jewelry stores in this area and Clay Pot had BY FAR the best selection and the kindest, most helpful, loveliest staff. We were helped by Jennifer, and I loved her demeanor so much I walked out putting her name in my phone so I would remember to write this review. Relaxed and easy going, so very helpful, completely non-​judgemental — just fantastic.
Got both our rings here just a couple days before the ceremony. Couldn’t be happier.

I don’t know what other people’s dealings with Clay Pot have been, but mine have all been fantastic. I went in there not even serious about buying my girlfriend an engagement ring, as I had an heirloom in the wings. But after seeing the collection, and realizing how great a connection I had with an Adel Chefridi ring, I had to have it.
Jennifer was extremely helpful. I didn’t buy anything the first go round, but she helped me for over an hour. She showed me about 20 rings and was nothing but pleasant. I then returned with mother to see what she thought, and we spent another 30 – 45 minutes there. That’s when I bought it. We’ve since been back several times, and even had it re-​sized, which was done in less time than they’d predicted. My now fiancé loves it, and so it seems does everyone we show it to!
I’ve lived in Park Slope much of my life and my family and I have gone to the Clay Pot for decades. I’d be wary of Unilocal reviews as your only means by which you decide to see their unique range of merchandise. If you expect the same price as it would be elsewhere online, with such a level of custom service, you’d be contributing to the regrettable way shopping for many things has gone. To be able to see something in person, ask about it, and try it on, has to be worth something.

Skip it. We have friends visiting from out of town who are eloping on Monday. I recommended Clay Pot because I had a great experience last time we went in. The woman we tried to buy a ring from couldn’t have been more rude. When we told her we were looking for rings for the wedding which was three days from now, she told us ‘well you won’t find anything here. Our rings take 4 – 6 weeks’. I asked if we could try a few on and see if the standard size perhaps would fit we could buy a sample and she told us «none will fit». Wow, okay. Well if we found something we like can’t we have it sized later? «I guess».
Guess what lady, I’m not going to keep arguing with you to do your job and sell us rings we clearly came to get from you. No need to continue «helping us», we’ll go elsewhere.

Found the perfect engagement ring, and appreciated the helpful and amiable staff.
Good vibe all round.

I have been meaning to review this place for a while! The bridal jewelry dept is the best. My fiancé & I got our rings there and were impressed with the selection. The ladies in the back were super helpful — gave opinions when asked that helped us ultimately make the best choice. Jennifer is still helping us with sizing for my fiancé to ensure a perfect fit. Each time we visit, the staff is welcoming & helpful. Def check this place out!
PS– 4 stars only bc I wish they were open til 9 during the week :)

I actually had a rather positive experience at the Clay Pot the service was excellent but when it came to price the whole experience was terrible. I was charged $ 400 for a ring that has a suggested retail value of $ 325. I know this is Park Slope but does that mean I’m entitled to be ripped off? Well maybe but it’s still wrong.

My fiancée and I are very excited to be getting our wedding rings here. We’ve been in two times to look at them, and just placed the order today. So far, we’ve had great help and advice, extremely non-​pushy service, and a great selection to choose from. People have called us back within 2 – 3 days with prices, and returned every phone call we’ve made within the day. I’ll come back to this review in about 4 – 5 weeks after the rings have been completed and delivered to confirm how it all goes. But, so far, we’ve been really impressed and have had a great experience here.

I don’t know about the other reviewers but I have never found any of the staff to be aloof or snotty.
They’re actually pretty smart and thoughtful. For instance, I gave them a picture of a ring that I couldn’t afford and they instantly came up with something that fit my budget and frankly, looks just as good and also more in line with my taste as well. Also, when we needed to get a wedding band, they suggested an up and coming trunk show to wait for. Imagine that — a retailer willing to have more happy customers instead of simply getting a short-​term sale. They also give a bit more back story about the jewelers they have which is really nice to know.
So no, I don’t agree with the comments about the service and I have my own suspicions (definitely my own) about the kinds of comments we’re seeing on this site. I have been to Clay Pot 4 times in the last month and never encountered any of these supposed behaviors listed by the other reviewers.
Seriously folks, if you don’t come here you’re missing out on getting served by staff who really care about jewelry AND you. You can always go to the Diamond District I guess — ugh.

I’m really shocked to see so many bad reviews here. I really couldn’t have had a better experience. Bought The Girl’s engagement ring here (I bought the diamond elsewhere). Staff was very helpful and never pushy. They have lots of choices, all of which are distinctive, at different levels of funkiness.

I had my grandmother’s stone reset and could not be happier with the outcome and the service provided during the process. Jenni & Jennie (and the rest of the staff) are extremely knowledgable and helpful, steering us in the right direction when it came to getting the diamond graded and choosing a setting. We will definitely be back to purchase our wedding bands.
Why anyone would choose to shop at a multi-​unit outfit is beyond me when Clay Pot – conveniently located on Park Slope’s bustling 7^th Ave. – offers a wide range of handcrafted jewellery accompanied by warm, convivial service.

The last time I’d visited the Clay Pot before today was about fifteen years ago. At that time the store was larger and at a different location. We bought a few really pretty items and I bought a few pieces of jewelry on a few occasions. Today I found their selection to be — well; frankly, boring and very limited (both the jewelry and the other items). However; in contrast to a lot of other reviewers, the staff was as friendly as I remembered from long ago.