Dreamy’s Mattress

Pauline was wonderful. Delivery was prompt. I love my new bed!

So, we’ve had a couple years experience and a thousand nights sleep on the mattress. It has two large troughs in it and we had to replace the cheap wooden slats on the frame. Ok, I’m not Slim Jim but I’m not Tubby Toobaugh either. Mattress should last longer.
Guess we got what we paid for.

On 6÷27÷12, while in Park Slope waiting to meet a friend at Commonwealth, I decided to stop into the 5^th avenue Dreamy’s Mattress to look into pricing for a tempurpedic topper for my wife and I. Unfortunately my experience with this particular establishment did not match it’s namesake.
The salesman, a tall, dark haired, middle aged man approached me quickly upon entering, which was the first, and final, point at which this person actually seemed interested in my business. However this man neither offered a smile, nor even a rudimentary greeting. Looking past his stern face, I asked him, in as friendly a tone as I could muster for someone obviously not into his job (or perhaps my presence in his store), if they sold tempurpedic or memory foam mattress toppers. The man tells me no, and then proceeds to turn and walk away.
Now it might be that my expectations for a sales person are a bit too elevated, having been in Sales myself, but in my experience someone who is interested in actually landing a customer would at least make even a half assed attempt to offer an alternative. This man took no such action, and seemed only too happy to dismiss me.
Catching him before he could make his return to whatever was occupying his time in the deserted store (perhaps a vigorous game of free cell?), I ask if they had full memory foam mattresses for sale. He nods yes, and escorts me to the back of the store where they have a single, somewhat shabby looking memory foam bed on display. This man proceeds then to offer absolutely no support, no pitch, no attempt whatsoever to acquire my money, which would have been considerable as memory foams do not typically come cheap. Instead he retreats to his desk, situated likewise at the back of the store, right next to said bed.
At this point I am looking over the mattress, but out of my peripheral vision I can see this man staring at me. He is silent, but the suspicion in his eyes speaks volumes. Suspicious of what, I wonder? Does he expect me to escape with a queen sized mattress, right under his nose? What was I going to do, fold it into my messenger bag, and dart out the front door?
Now when looking at large purchases, I like to snap a picture of the price tag on my phone to show to my wife. Knowing that this man was already eyeing me hard, I knew before I even pulled out my phone that this was going to be a problem for him. But never one to back down, I did it anyway, as I am supposedly the customer here, despite the total lack of an attempt to treat me as such. I snap the picture of the price tag.
This man finally breaks his radio silence, and asks «what are you taking a picture for», any shred of pretense gone, his suspicious now full grown paranoia. Affronted, I turn to him and say «Well I am looking at purchasing a mattress, and I would like to know what the prices are to discuss with my wife later. You know, because married people might just want to discuss pricing before purchase. That a problem for you?». Upon finally dropping my previously polite, passive demeanor, and facing his foolish behavior head on, he mutters something unintelligible, shirks back, and shuts up.
I linger on a few moments more, letting him stew in the discomfort, his eyes on me the entire time, before finally strolling out the store. When outside I proceeded to take out a scrap of paper and pen to write down the store’s name, and it’s number. This man is still visible to me, and he perks up a bit at my standing outside writing, his face awash with alarm.
Now before I close, let me offer context. I am a Black man. I have lived in Brooklyn for five years, and use to live in the neighboring Carroll Gardens area a few years after leaving university, which I loved. In all my time here I have never encountered an experience like that. I enjoy the Slope, and typically find the customer service there to be top notch. I can not claim that this exchange was based on race, not with any certainty, but it is worth noting.
On a happier note, I did stop into the Sleepy’s mattress store a few doors down, and received warm, attentive service there.

My original review for Dreamy’s was 1 star. I had a very disappointing first experience with them the first time around, and I bought a poorly built no-​name brand mattress that caved in quickly. Their customer support then was very bad and I almost wanted to sue them if I could.
However, it seems like they’re really making a change for the better. I was eventually able to get store credit for my mattress and went back to the storeon two separate occasions this month and they had new and much nicer staff. They also got rid of the no-​name brands. The guy working there said the no-​name, poorly built mattresses cost them more money than they earned, due to all the customer issues with them, so they’ve done away with them for good. He also said theyre really making an effort to please customers and provide great customer support because they have to rely on word-​of-​mouth marketing. I believe him.
I think it’s very possible that Unilocalers deserve some credit for influencing how this company does business. This is what is so great about Unilocal!Or maybe I’m giving us too much credit.
Anyway, they delivered the mattress the same day for free (on a Saturday night too!) and it overall was a good experience. My only main complaint is that the selection isn’t as great as Sleapy’s. But I’m happy to support a local business.
Also, despite the earlier date tagged on this review, I’m writing this on 1÷21÷12.

Check another retailer before shopping here. I had a decent sales experience in-​store. The salesman was eager to sell a bed and polite. However, the delivery of the merchandise purchased was a hassle from the start. The delivery guys called and asked to come five hours earlier than the agreed upon time. They refused to take the old bed frame away, stated that they weren’t going to put the frame together, and left. The delivery men claimed that the fine print states they are not to take away any furniture, yet I was assured by the salesman that they would in fact take away the old frame. One of two things is clear here – either the salesman is willing to lie in order to sell the merchandise or the delivery guys don’t want to do their job.

Today is now the 3^rd time I was assured I would have a replacement mattress at my home by a certain time, and it is now the 3^rd time they have not showed up. I have filed a complaint with the NYC division of consumer affairs. I hope no one shops with these crooks.

The sales man was shifty and didn’t even list the mattress correctly on the receipt so we got the wrong mattress not once, but twice! In addition the sales man charged us 10% tax not 8.65%. The delivery men were nice and professional, but it costs us a fortune tipping them extra since they had to make 3 trips. I do not recommend this specific store to anyone.

I had a great experience here. Found something right in my low/​moderate price range, talked the guy down 80 bucks, and, because I live down the street, it was delivered in 15 minutes.