El Pollo Rancherito

i always order delivery… takes a little over 30 mins… I’ve tried several dishes here always pretty good especially the al-​pastor burrito

I ordered the chorizo, carne asada and carnitas tacos and the beef with vegetables stew. The tacos were alright, they were a bit dry and did not have that much flavor. The salsa helped, but even the salsa was a bit weak. The chroizo was very dry and somewhat burnt. The carne asada was also dry and the meat was very tough. The best of them all was the carnitas since it was on the moist side but still lacked flavor. The beef and vegetables stew was cooked in this really flavorful and delicious sauce but the beef and the vegetables were sad to look at. The beef was cut in thin slices and very very tough and they put in a few pieces of uncooked baby carrots and potatoes and called it a stew. The best part of the meal were the french fries which were the best that I’ve had. Overall this is an OK price for the meal that we had and it is closeby and very convenient.

Such a disappointment– purely due to the waitress, not the establishment as a whole. We sat in the dining room and waited about 10 – 15 minutes for the waitress to take our drink order. We ordered food that we normally order from here or their sister restaurant closer to our home. When it arrived, they gave my boyfriend a beef plate which was incorrect because he does not eat beef. I explained to the woman that it was not the correct meal because we always order «carne enchilada with rice and beans» which is pork and this was «carne asado with rice and beans» which is beef. She chose to argue with me and insist that i messed up and that she wasn’t willing to do anything about it.
We ended up reordering his food, paying for both the food we did not order and the food that we did order (in a to go box). The beef plate sat untouched on the table but we did pay the $ 13.50 for it.
HORRIBLE experience– I am a food service multi unit manager and even if the customer did make a mistake, I would still give them the correct food and take back what they did not want. In this case, I know that I ordered correctly since it is the same thing each time. I should have requested to speak with the manager but was so annoyed with the situation I did not want to bother taking it further. They will just lose our future business which would have equated to about $ 1800 for the year.
Very disappointing.

I gave this place another shot and it’s just plain blah. This time I went with carnitas and basically got a big mess of pork with no flavor. Unfortunately their salsa is also pretty weak so I couldn’t jazz it up.

Awesome authentic Mexican food around the corner from my house! Can’t beat that with a bat!

Really good authentic Mexican food. There can be a bit of a language barrier when ordering, but everything on the menu is really nice, so it isn’t that big of a deal when they get the delivery order wrong.