Focus Camera

I usually do not write reviews, but here I do just because I read all the negative ones before placing my order on a very attractive priced Canon camera bundle. I admit I was a little scared and decided to pay with paypal therefore. Placed my order Thursday afternoon, got my shipping confirmation with UPS tracking number less then 24 hours later, package was trackable within a few hours and arrived safe, sound and complete on Monday. So just a pretty good internet shopping experience.

I’m only writing this because of the negative reviews to let people know they aren’t a bad company. I was shopping for a Sony A6000 and Focus had an awesome bundle deal for this camera. It was already on sale and the price was further reduced for cyber Monday. The details stated the price was good until 01/​02/​2016 so I was in no rush to purchase. When I checked back a few days later the price had gone up to the original sale price. I called customer service to inquire and even tho they stated the additional markdown was for cyber Monday only they honored the price online and I received my camera bundle in about a week. I bought the camera, two lenses, 128gb SD card, a carrying case, UV filters, cleaning kit, wrist strap, tripod, $ 50 gift card and a few other accessories for $ 698 and this included shipping.
Yes, via web chat the customer service rep was a little testy but he gave me his direct number to call and over the phone everything was take care of and overall I am very happy with them as a company.

Purchased a «certified refurbished» desktop computer from them through Amazon Marketplace. The computer crapped out after 6 months. When I contacted the seller (through Amazon), I was informed that I was beyond the warranty period (30 days). How convenient. Selling defective electronics with an impossibly short return period is a great way to make a tidy profit. Based on my personal experience, I wouldn’t be surprised if the whole operation is a scam.

I they don’t even deserve 1 star. I placed my order a month ago, received a email saying the have been shipped now it’s a month and 1 week and still no cameras. Spoke with CS and was told that they place a lost package with UPS but still no results. I was told 5 day of investigation it’s been over 5 days still no results.

I ordered a music player online. The process was simple and quick. Unfortunately, the item was delayed and further lost during shipment by USPS. After waiting patiently for an additional week, it was clear that USPS has no idea where they routed the package. From my initial interaction with their customer service (both email and then, voice), I was VERY impressed with their level of customer service! They met every reasonable request. In the end, we had to file a claim on the lost item and by this time, I no longer needed/​wanted the item I ordered. All that was asked of me was to fill out a simple, one page form and they immediately responded that they will refund my purchase within 3 to 5 business days. Their customer service ROCKS! I will be doing business with Focus Camera in the future. They have my confidence and trust as a (new) customer!

Placed an order thru Amazon Marketplace on December 3. After 5 days, I was notified by Amazon that they had not yet received shipping information from Focus Camera and suggested I contact them regarding shipping. On Dec 8^th I was informed my order would ship within 24 hours… on Dec 10^th I was told shipping within 24 hours. On December 11^th, I emailed asking for a tracking number and was told it would ship within 24 hours and I would also receive a gift card for the delay. In every email I sent (6 total), I asked — «Would someone please just call me and let me know, do you or don’t you have this item in stock.» No one ever called. I finally tracked down the telephone number from Unilocal and just got off the phone with a live person. They do not have my item in stock and do not have it coming in in the foreseeable future. Thank you, you could have told me that 10 days ago. On the plus side, because the item never shipped, I have not been charged.
Like a previous reviewer mentioned, every email came back with the statement: «Please give us the chance to resolve your issue before leaving negative feedback, or filing a claim.» Hmmmmm, that’s a big red flag, folks!

Ordered on
. Worst online shopping experience ever. DO NOT BUY FROM THIS ONLINE STORE.
1. When I first placed the order on my phone, it reported some kind of «dead lock error». (Excuse me? How can you report you’re in a dead lock if you’re in a dead lock?) The second try was successful but I got two pending charges on my credit card, making me a little nervous but then I decided to wait until the charge gets posted.
2. I got an order confirmation email, saying I’ll get another email when my order ships.
3. A few days later I realized the pending charges were gone and not showing up in posted transactions. I went to check on
to check my orders and the order history was missing.
4. I tried to contact customer service to see if the order was canceled on their end. Live chat had no response; email got auto-​replied saying the business hours was 9am-​6pm; phone call said they were closed and the hours was 9am-​6pm, when it was only 5pm eastern time.
5. I decided to purchase from somewhere else. Got in contact with the customer service online chat the next day to cancel the order, and they said they would not cancel the order because it was already shipped. Recalling the order from UPS will incur a charge on me. By the way the order was shipped two days ago and I never got any notification. Also the customer service person was slow, impatient and not helpful in my situation.

Not sure what all these negative reviews are about, but I had a great experience with this seller. I normally do not ever write reviews (although frequently look at them), but I felt this company deserves a much higher Unilocal rating. I purchased an item fulfilled by this seller on
. Item came 100% authentic, at an unbelievable price, in a timely manner (5 days shipping time to West Coast). I would buy from this retailer again.

Focus Camera is Amazon’s vendor for the Nikon camera I bought. Their customer service is truly and totally lame. When we had a problem after the 30-​day return period was up, Amazon referred me to Focus. I emailed several times, but never got a response, except their auto-​responses saying they will contact me. Their auto-​responses, to my shock, also asked that Amazon not be contacted to complain about them! They seem to go on vacation a lot and never get caught up when they get back. We waited for almost a month, and still no follow-​up by them. Very poor way to run a business! Instead, we sent camera back to Nikon directly.

Called customer support to make a return, what a truly miserable experience. Will make a point never to have to deal with these people again.

There seems to be a bunch of whiners here. Focus camera did fine for me. Bought a Canon bundle from them. Arrived in perfect condition. My only complaints were the «In stock, Ships today» should really say order 3:00 pm PST. And after the sale, go back to my account and shows no orders have been placed. Customer service was helpful, maybe not the friendliest.
Point is, nothing bad enough to make me order somewhere else. I’ll buy again from Focus Camera.

Apparently UPS couldn’t deliver my order, but Focus Camera never sent me a tracking number, so when they refunded part of my money with no explanation, I was very frustrated. Finally after 2 emails they communicated what the problem was. At least they refunded my whole order.

Like others, I was hesitant to order something online due to their lackluster reviews. I couldn’t beat the deal they were offering on a pair of Sennheiser HD650 headphones however, so I went ahead. Their price was more than $ 100 off what Amazon was charging.
They fulfilled my order same day, shipped it via next day air (for an extra charge) and I received the item in new condition, well packed and on time. I would order from Focus Camera again in the future.

Placed an order.
It was charged to my credit card. I got an email asking to verify my email address, so I did.
I went online to check the order status a few days later, and it was just blank? So I called in. They said my order was cancelled. They wouldn’t provide a reason.
It is now out of stock.
Never again!

I ordered a Keurig through Walmart Marketplace and the ONLY reason I ordered it from Focus Camera was the guarantee that it would be there before Christmas. I ordered it on the 17^th. It shipped on the 18 which allows for 6 shipping days. They said that Walmart was promising delivery before Christmas and not telling Focus Camera. My package is set for delivery ¹²⁄₂₉ which is 9 days.
She also acknowledged they were getting calls about delivery but it wasn’t their fault. I explained I would never have placed an order through them without the Walmart brand and the by Christmas guarantee.
The first lady was rude. Her attitude was tough luck. «you want to return it… fine».
It sounds to me that they signed up to market though Walmart hoping to expand their business and then low-​balling the delivery and figured we as customers would have to live with it. If I want to return it I have to take my time and get an RMA number and then ship it back at my cost.
A horrible way to do business. I will never use them again.
Virginia

DO NOT PURCHASE FROM THIS STORE.
Horrible customer service and DISHONEST advertising.
Paid an extra $ 25 dollars from one-​day shipping where the company claims that it ships the same day. Three and a half days later the item can’t even be tracked yet.
Just now we got the notice the shipping label has been created, a.k.a. the product has not even been picked up for shipping yet. Will never make it to the destination on time. We wrote two emails asking why it wasn’t shipped yet and then again if we could be refunded our $ 25 and finally got a reply saying that no they would not refund us.
Lazy and misleading practices, will never purchase from them again. All the one-​star reviews are warranted. And note that I very rarely give anyone a 1-​star review.

DO NOT ORDER ANYTHING ONLINE. They had an item on sale so I purchased more than 1 unit. Next day I got a refund without a reason or apology. So kinda like Discrimination, but in sale… Low profit no sell…

Customer service is below average. avoid. I ordered tripod then received a completely different one than pictured. condescending person on the phone said picture on website is for illustration purposes only. Wish I would have looked them up prior to purchase. FYI They are Asavings on ebay

I ordered a Tripod online from focus camera, it was on sale. When I got it the screw had a problem so the camera couldn’t stay up. I called them and asked for a refund and they accepted to give me a refund and I won’t have to return the tripod.
Good customer service, but terrible quality.

I ordered a Karaōke machine online from Focus camera. Shortly after I ordered it, I found a better deal, so I knew that I would need to return the machine right when it came.
I looked up their return policy which said that I needed to get a RMA number from customer service and pay for my own shipping. Fair enough.
Except that after I returned it and had it FedEx shipped and tracked (and thus had verification that they received the return), I didn’t see a refund credited to my account for 10 days.
I contacted customer service and they kept sending me totally bogus emails.
«You were issued the refund on 12/13/14»…Um, actually it’s January 2014 right now, that makes no sense.
«Sorry, you were issued a refund on 12/13/13»…Um, actually that was the date I ordered the machine, so that’s not possible.
Finally, after exchanging numerous emails and not receiving responses from customer service, I had to file a dispute with my bank. Almost immediately after my bank contacted them, Focus Camera issued me the refund and apologized that their system wasn’t working.
This company is shady and I wouldn’t recommend purchasing anything from them.