General Vision Services

Greedy. I came with my own frames purchased at Nordstrom. How did I wind up still paying almost $ 400 altogether for anti scratch with wasn’t effective, as well as tint which was MUCH darker than what I requested? I hope they close that place. Docs were cool. I used my city benefits d year before n i only came abt $ 50 out of pocket with a hundred dollar limit., tinted. Kareem Barton. Screw ya’ll, esp the slick talk Trini one they send to me bc they heard an accent.
Yuh no good. N my whole family Trini.

I visited GVS General Vision located at 66 Court Street, Brooklyn, NY and was very pleased with the service!
Bravo to the amazing staff… Carolina, is an awesome eyewear representative! Her attention to detail and ensuring that my needs were met exceeded my expectations.
The other eyewear representatives and the Optician demonstrated excellent customer service and professionalism as well.
GVS has such a wonderful selection of eyewear that it was difficult for me to choose, so I bought several pairs.
Again, thank you GVS for a truly positive experience!
–Jacqueline Hicks

This place is horrible the customer Service was awful they gave me the wrong prescription had me dizzy for 24hrs the clerk or whatever she is Edwina was just ridiculous and rude. I had to wait almost 3 weeks for my glasses my contact prescription was wrong when I went back to let them know they told me the doctor suggested I wait a month which was located on my file which was never told to me. I personally think they made my eyes worse and I do not recommend this place at all I can go on and on about my bad experience please do not go to this place stay away

I would like to give this store an amazing review the staff Alex, Edwina is so wonderful! The service is very effective and efficient! These two make sure you are walking out with a smile on your face! I just love them so much! And the service they provide with you!

My name is Vera I wen to gvs on court Street and received great service. I would like to thank Jennifer and her staff for a great experience.

Extremely rude. Went in for an eye exam, the staff yells and laughs at you when you fill in the papers required. horrible service, go in here if you are self destructive and want to be punished and pay 60 bucks for it

STAW AWAY FROM THIS PLACE! Rude costumer service. I came to return a pair of glasses and was treated like I was committing a crime.
I was asked: Who is going to pay for this glasses? (With an attitude, meaning that I did something wrong) I don’t know I answered. After that, they brought me a paper with the price of the glasses and everything trying to convince me to not return them, because I was not going to find a better deal and I was just like: I just want my refund and that’s it. The lady told me: Have a seat! Again with an attitude. Then, I opened Unilocal and started writing this review. Before I finish the girl came back with my prescription and a receipt to be signed, I signed and left.
Note: that they also wanted to match the price, but I didn’t want to do that because the glasses didn’t look genuine to me. Not even the case was genuine. I was asked if wanted to see their Ray Ban license. I refused to because I just wanted my money back. I have ray bans and I know them, I just didn’t check them properly before I left the store because I was in a rush.

Went glass frame «shopping» with my sister, and it blew my mind how patient and laid-​back the sales reps were. Special creds go to Edwina, who was the kindest most good humored rep. I’ve ever worked with at a eye glass counter. She also has a great eye for what might look good on you, and understands the process that some folks go through in settling in on a pair. If you go in there, ask for Edwina!

The optomplogist they have now is AMAZING! The staff they have to help you with glasses… can be alright… Depending who it is. Only two I’ve grown to like after years of going. The selection is hit or miss but has bee the getting better and better. The time receiving however takes longer than they estimate. I’m honestly a returner for the optomplogist. I kind of always pray the girls I like are there.

This place only has a two from me because the doctor is very nice and friendly. However, the staff where you have to get the glasses are not friendly and are very dry. Uggh

Stay away! Over priced glasses, the staff are very unprofessional. Long wait times and an overall bad experience. They try to push you on buying over priced glasses and then tell you to use their «care credit» option which will result in more fees and high rates. Do you self a favor and stay away.

Dr. Kelly is amazing! She did an excellent job in helping me see clearer! Life looks so pretty now! Got my contacts and glasses from here as well ! Alex and Darya helped my find the perfect pair and get the perfect contacts for me! Thank you everyone, I really appreciate the great experience.

Update: 2 years later…
As stated in my previous review, I come here for one reason only: because they are covered by my insurance.
Around a week ago, I made an appointment for my father and I to come in around 11am Wednesday. The receptionist on the phone ask for my name and patient information, I made the appointment and waited until Wednesday to see the optician.
Lo and behold, when I enter with my father Wednesday at 11am, sit in the reception area for around 35 minutes, only to be told by the receptionist that our insurance wasn’t going to cover the visit until August.
ARE YOU FREAKING KIDDING ME?! My father and I switched our schedules around just so we can get glasses. They should’ve verified that they were covering my insurance when I called to make the appointment.
Like I said 2 years ago, and I’ll repeat 2 years later… Horrible place.

Came to GVS for the eye test that the DMV requires you take to renew your driver’s license. Clean, warm and well lit I was glad to be here on such a cold March day. Waiting area on the second floor was all marbled out and spotless, no crowd and the seats were super comfy… nodding off comfy. Had a pre-​exam and finally a full eye exam by Dr. Shallwani who was extremely patient and gentle while explaining to me that I’m as blind as a bat. GVS’ interior design looks like it would’ve also made a really cool lounge. Maybe the Rihanna and Beyonce tunes that the first floor staff were spinning made me see it this way? Receptionists and counter staff were personable enough and helpful.

I should have read the reviews before trying this store. Beware for something what they try to bait you. No 1 year warranty as I found out when my $ 200.00 reading titanum glasses broke in half after 2 months of usage. They said I did not pay $ 25 for 1 year warranty. So everything they sell is without any warranty.

They are horrible. Go somewhere else!!!

Went with my sister to get her a pair of glasses and the service was horrible. We spoke to a middle aged black lady who gave only 2 options; covered completely or $ 400 pair of glasses. She neglected to mention another 2 cheaper alternatives. Disgusting salesman tactics, definitely not interested in the customers well being just what’s in her pocket. She was rude, snarky and sarcastic. Will never come here again.

Sad, Sad, Sad. The doctors are wonderful but the staff are the worst. First, I had to wait to use the bathroom while one employee was in there just talkingon the phone. Once I decided to knock she swung the door open soooo hard, it bang against the wall.
There is something very fishy going on with the eye glas cases for Prada glasses. I went to pick up my glasses and realized they cheated me out the anti-​glare I paid for. The glasses were in a brown (I would guess Prada case) and when I went back to pick up my glasses (almost 3 months now) they were in a black Fendi case (mine and my daughters were in another case). They keep telling me they are on order but I know THEY ARE NOT!!!
WE PAID $ 500 FOR GLASSES AND SHOULD GET THE PROPER CASE TO GO WITH THE GLASSES.
I won’t stop calling and going there until I get them.

I always try to assume the best about a business or a person working at a business because. let’s face it. we all have bad days. However, this place was inexcusably bad. The receptionist started off our interaction tersely. When I tried to explain that I had a 9:30 appointment and started to give my name, she waved her hand in my face and asked what kind of insurance I had. When I paused to pull out my insurance card, she got impatient and walked away. She came back a few moments later and slammed a clipboard in front of me for all my policy info. I thought, «Maybe it’s just this person having a bad day.»
Then the doctor came out. He immediately started chastising me for wearing contacts to my eye appointment and then acted exasperated that he had to give me a little plastic thing to take them out. I took them out. He conducted a weird eye exam and announced that I have astigmatism (I’ve had my eyes checked for 21 years now and no optometrist has ever told me I have astigmatism… do these things magically pop up? I don’t know.) Any way, he asked me if I knew my old prescription when I stuttered a bit he scoffed and said, «You don’t KNOW your eye prescription!!!»
On top of all this, the place was crawling with unhappy customers — a man who ordered glasses two months ago and they didn’t have them ready, another man who was checking on the status of glasses he ordered over a month ago. The staff seemed frazzled and irritated. The doctor was nonchalant and rude.
Don’t go here if you can help it. I feel terrible saying that about any business but the whole experience was so jarring and uncomfortable I think I owe it to all of you to warn you ahead of time. I only went there because it was the closest place for my limited eye coverage.

The optometrist herself was plenty nice.
The service wasn’t. The receptionist wasn’t. And the workers who helps you pick out glasses wasn’t. They’re working off commission, so if you tell them you want the ones that are free, they’ll give you dirty looks and nonchalant attitudes.