Hanson Place Cleaners

Updating my review again almost two years later to bump Hanson Place Cleaners back up a couple of stars. No complaints as of late — wash and fold is always quick and sufficient, and dry cleaning, when I use it, is also fine (though I understand they outsource). I admit that a couple of my stars may come out of sheer fondness and appreciation for the folks that run this place — they work hard at a mostly thankless job!

I’ve rarely (if ever?) written a review but I’ve had it with this place. I live nearby and the location is convenient, so I’ve been going since they opened. The laundry job is okay although the folding is messy. My issue is with the horrific customer service. The two ladies who handle payment are the rudest people in the neighborhood. They rarely even say hello and are very curt in any response. Their hours are, shall we say, improvised. I was once leaving for an important out of town event and had planned to pick up my nice suit the day before leaving. Well, they had closed and didn’t re-​open until after I’d left on the trip. The store owner from the gift shop next door told me that one of their relatives had been sick. I understand emergencies but THEY offered no explanation or apology. I still kept going out of convenience but have now hit my limit with their rudeness and will not be going back. Please do not reward this terrible place with your patronage.

Went here for a year. They consistently lost underwear and socks, but I put up with it due to the great location. When they lost some brand new towels and made no effort to apologize or reimburse me despite being a loyal customer for over a year I stopped going. They don’t care about you or your laundry here and could care less if you take your business elsewhere. If anything happens to your laundry don’t expect anything in return.

I love this place! They are fast, efficient, and personable every time. I get my dry cleaning and laundry done, and it is always quick and spotless; they have never lost an item and always communicate if there might be an unexpected delay (during severe weather, e.g.)

Worst cleaners I’ve ever been to. The workers are extremely unfriendly, not even a smile in all of the time I WENT there (no longer). «Customer service» just is not a phrase that is in the staff’s vocabulary. I brought a bag of dirty clothes in once for wash and fold in a brand new heavy duty laundry bag. When I got it back from them, the bag was ripped and stained, and I did not receive an apology. In fact, when I asked them to repair the damage that THEY did, they acted like my request bothered them! They bother me!!!
Don’t even think about dry cleaning a suit here. They hang EVERYTHING on thin, wire hangers, so expect your suit to be returned with hard creases in the shoulders. I asked and they refused to do it any differently.
I also hate their $ 15 credit card minimum rule. Even as a very regular customer they would refuse to charge my card even $ 13 and hold my laundry hostage.
STAY AWAY!

Awful customer service! This is a convenient neighborhood cleaner that was recommended to me by a friend. The employees were friendly enough when I dropped off the clothes, but were unrelenting to bend on their (illegal) min. credit card policy when I went to pick up my clothes. It is simply unacceptable to be a cash only or min.-balance business in the 21^st century. I will definitely NOT be using this cleaners again…

Stay away from this place at all costs! My skirt needed a new zipper, so I took it there to get that done. They gave a small ticket, not the regular receipt that you can place on the refrigerator as a reminder, so to make a long story short, I eventually end up losing the receipt. I returned and gave my name and telephone number that I initially gave when i brought the skirt there, and the attendant said she cant find anything in that name! Well someone must not have done their job entering the information into the system! She refused to use any other means to see if she could locate the skirt, and just yelled «BRING YOUR TICKET!» I’m amazed that in this day and age of people depending on Unilocal for services that service providers are still so lazy and nasty! Unilocal is powerful people in the service business!

I hold my significant other partially responsible. His new pants needed hems shortened and I suggested taking them to someplace reliable. Unfortunately, the pants were taken to Hanson Place and $ 20 later, they looked ridiculous. Not in a cool, hipstery way. In a stupid, someone doesn’t know how to properly hem pants way. Basically, the hems have two (very visible) seams. Why? Cause someone doesn’t know how to properly hem pants. Having them re-​do it would require losing another ½ inch in length, which would result in even stupider looking pants.

Used them four times. First three times, thought they did a good job. Clothes smelled fresh and everything was clean. The last time, clothes came back still dirty (i.e., I could smell my perfume on my clothes, underwear were not clean — ladies you know what I mean). I figured some of the stuff either wasn’t washed at all, or it was put in an overfilled washing machine. Called to inquire (nicely of course). Got indifference, then rudeness. I asked if they’d be willing to wash again, the woman I spoke to said no. She then said she only worked there, implying she can’t make decisions. I asked to speak to a supervisor then, and was told this person wasn’t there. I asked for the name of the supervisor, and she refused to give me a name. Sooo, I’m disputing the charge (I have to pay to have everything washed again). Really disappointed. I liked the convenience and would have been a long-​time customer. Sad that this company couldn’t see beyone a lost $ 28 charge for continued, long-​term patronage.

this place is great and here’s why:
–they offer laundry pick-​up and delivery service
–they line dry. LINE DRY!
–they are inexpensive
–they have relatively quick turnaround
–the delivery boy is super sweet, and rides a bike
just be sure to pad whatever timeframe they say they can be there by; i’ve found that 15 minutes is more of an expression than an actuality.