Happy Tails

Today will be the last time I will take my cat to this establishment. The lady I dealt with (did not get her name) but she looks like the manager or owner needs some finesse when it comes to customer service. For a small business like this, I figured they will need excellent service to compete with the bigger companies. I did not get that today. I came to get my Persian cat groomed. They did a decent job grooming her. Because she’s a long hair, she tends to get matted easily. Typically Happy Tails would charge me an additional «fee» for the matted, which I’m okay with. It’s usually an extra $ 10 or $ 20 for the couple of years that I’ve been taking my cat there. However, I was charged an extra $ 50 today. It’s outrageous. They didn’t inform me beforehand it would be such a hefty fee. They left me a voicemail to pick my cat and there was no mention of the extra $ 50. What would’ve happened if I didn’t have the extra money? I would think it would be a courtesy to let your customers know about additional fees beforehand. It seems like the additional fees they charge are not consistent, the amount is based on how the owner/​manager feels like charging at that moment. Very disappointed…

I went in today as I was leaving for Italy in 7 hours and my cat had a killer mat that I tried to cut out and didn’t work. I called right when they opened and they said if I could bring her in right then she would have the place to herself, which is necessary for my cat who hates other animals. I brought Joy (my cat) in and all 3 employees tended to her, petting her and doting on her while she had a ton of fur shaved off. I actually cut Joy while trying to remove a mat earlier and didn’t realize it, but the staff cleaned her up and glued her cut closed. They provided recommendations on food, cleaned her ears, and trimmed her nails, all for $ 20! This was amazing. I gave a $ 10 tip because of how nice they were and I will definitely be back for a non-​emergency treatment soon!

Great haircuts, great service, nice staff.

I would not recommend this place. I brought my standard poodle in and it took them three hours to clip her when normally it takes one. When she came home, she developed clipper burn on her stomach that didn’t go away for four days. Not to mention she’s been extremely itchy all over since she came home. Either their shampoo is too harsh or she got fleas! I used to go to Bark Slope and they’ve groomed her with no difficulty in the past. I was hoping to save money by going here, but you get what you pay for. Her cut is also uneven in places too and her ears weren’t totally plucked.

This place is great. It’s so great that although I think Unilocal is a website for yuppies, I have to throw down five stars for Happy Tails. My cat is getting older and fatter (12 years at 20 pounds) and her matts were out of control. She also had poop butt and a disposition that can change instantly. I haven’t been able to comb her and was very much in need of their services. I called at 2pm on Sunday and explained the situation. They said they would look at her and see what they could do. I showed by twenty minutes later, waited maybe five minutes for them to see her. They were able to do everything: shave her (including the poop butt), spray her with a hydration spray, nail trim, ear cleaning, and give her a table bath (the woman didn’t want to risk putting my cat in the tub and I agreed with her decision 100%). I didn’t get their names, but the woman who shaved my cat and the man who helped her were just terrific. They responded to my cat and moved her around according to her reactions. They also didn’t give up the minute my cat showed resistance, to which I am VERY grateful. I’m incredibly impressed, truly a holistic approach. I’ll be returning next summer, if not sooner.
Thanks so much!!!

Happy Tails made my border collie look beautiful and Carolina was a pleasure to deal with. Reasonable rates.

The two places that I used to take my cat to around Prospect Heights both closed, so I was on the hunt to find a new one… I made the trek from my hood to Greenpoint, and it was worth the trip! My cat in his old age had pretty bad matted fur since he can’t get back there himself much anymore. I dropped him off and picked him up and he had a really nice Lion cut and when I got him home he jumped out of the carrier much happier, and comfortable with his new shorter coat! They said that Pozzo was a little unhappy (he can be grouchy!), but despite his grouchiness they powered through and did a really great job. I will definitely come back They were also helpful in telling me how to maintain his coat between visits. I truly appreciated the time that they took to explain his situation to me, and how to make his fur better in the long run. I’d highly recommend this groomer to anyone. Lastly, I brought him here since they seemed to be very experienced in cat grooming as well as dogs… that was a bonus. Thanks, Happy Tails!

Took my dog there for a standard nail clipping. The woman who was clipping his nails didn’t seem very confident. He kept yipping because many of his nails were being cut too short. And then when I got home I saw he had a couple bloody paws because a couple of them were cut way too short! Definitely not going back.

I called to make an appointment for my cat gus. The woman answered the phone «hello.» I thought I had called the wrong number but when I asked if it was the pet groomers she said «yea.» I asked if they had any availability today and she said «not till tomorrow.» I told her I thought out was strange how she answered the phone (being a business and all)… So she started arguing with me right away and I hung up. 2 seconds later she called from another number and left me a voice mail giving me a personal story (that had nothing to do with me) that she thought I needed to know and that I needed to be more careful about jumping to conclusions. I gave it one star because she was so emotional towards me even though id never spoken to her… In assuming she will put care into an animal the same way

I have 2 English Bulldogs and brought them here for a groom.
They staff was very nice and aside from the fact it took 3 times longer than they said it would I will be going back. They did a great job and my boys seem to like every one there.

Took my dog to cut her nails. They look exactly the same as when we went in? i noticed she was distracting me by small talk. Disappointed. The $ 10 price sounded good, but do you get what you pay for? $ 10 OUT THE DOOR~
never again

Well experienced with freightend animals. Though he’s only 8 pounds, my little Delta has been banished from other dog spas because he can be difficult to groom. Happy Tails takes great care of him and understands his anxiety.

I took my shitzu for a haircut and could not be happier. I was nervous leaving him, and as soon as I walked in… I felt such a level of comfort. My dog absolutely loved the groomer! I would recommend this happy tails without reservation!

I’ve taken my cat all over Brooklyn to get shaved for the hot weather. Years ago, in 2006 I took her to Happy Tails and it was only a so-​so experience. But, in May of this year we returned, after hearing on Unilocal that ownership had changed and service was better. My cat was a fluffy natty mess and they took good care of her. They washed her, clipped her nails, and shaved her into a cute little lioness. The two women working that day were very friendly. I only had to leave her there for a couple of hours, which was great because other groomers have kept her all day.

They did a great job giving our little shedding monster a calm experience with her first kitty lion cut.
We’ve been calling her fat for years, but it turns out she’s just very furry. And now she has a body dysmorphia problem.
Friendly people and reasonably priced. I’ll definitely be going back.

The staff is super nice and very gentle. They managed to cut my dogs nails with out her fighting them at all. That almost never happens. She usually puts up a crazy fight and cries a lot… there was none of that.

This place is such a treat for your furry companions! They are true animal lovers & very professional to boot! Even my ornery & sometimes bi-​polar PomChi was relaxed under his groomer’s tender touch– he’s rarely like that even w/​me! They do a wonderful job & are inexpensive– that’s saying a lot for NY. Remi & I will definitely be coming back!

Heard there were new owners here so I took my dog back and they did a great job. The girl Kristy that cut my dog was very nice and did a beautiful job on my dog. I highly recommend the new owners now that the old ones left.

My border collies hair was so overgrown!!! After the haircut it was like bringing home a new dog!!! Great great haircut!!!

i had just adopted Poufie. when he showed up at my house, he was this mangy crappy looking cat. he meowed and whined constantly. it was so pathetic. i fed him, i petted him, i scooped his poop. i gave him everything he wanted. he still whined. his long hair was all matted down and in dreads, when you tried petting him around his bum, it felt like 5 layers of cancer or something.
but he had the biggest and saddest eyes i had ever seen and i knew i HAD TO make him happy. and shut the hell up.
besides buying him the best cat food money could buy, i knew i had to make him feel better about himself. he didn’t even pose well, everytime i went to take a picture of him to show him off, he’d look down, as if in shame or embarrassment. it was so annoying.
so i got a recommendation from my equally crazy-​cat parent friend to take Poufie to Happy Tails.
You have to buzz and they come let you in. This is great if you get paranoid about some weirdo going in there to steal your precious pet.
The owner asked me the cat’s name, and what he needed. I told her, «give him everything. shave, bath, everything.»
There was 2 other ladies helping out. I was there to make sure he stayed calm.
We discovered he had fleas right away. Soooo sooo many fleas. So many, that they had to give him TWO flea baths. We were there for almost 3 hours.
The whole time, the ladies were very sweet to the cat, and gave me great advice. They were very easy to talk to. I had a great time there.
She charged me $ 85 for everything. I tipped her $ 15. It was the best 100bucks i’ve spent in years.
When Poufie got home, he couldn’t stop licking himself for hours! he was finally able to clean himself well. and was no longer so miserable and hot. i watched him make biscuits for the first time. he even played with his annoying bird toy for a bit. and best of all, he became photogenic. Poufie was a handsome new cat, who finally stopped whining. all. the. freaking. time.