New York Furniture & Home

I was going to go to this place but given these reviews I’m not even going to try… I will be the customer who drives her car through their showroom window the nerve of these people let them come across a nut job like me and see how things change…

Think twice before trecking out to brooklyn. I went online to check review for this place and found the exact same reviews posted here and on Judy. And still more interesting the positive reviews were posted on the same day or a few days apart. Too bad because they have great prices.

I ordered a captains bed and anxiously awaited its delivery. However, I would have been better off never ordering from this place. I know that even mediocre customer service is dead in this town, but I did not anticipate the horrible customer service I received. Not only was I not informed about the bed not coming on the promised date, but I was also bullied into paying a higher delivery and installation fee than quoted when the order did finally come. To top it all off, they left the bed in the middle of my living room and did nothing I could even remotely define as «installation». My order was delivered late, I’m out two vacation days, and I have to do work I paid them to do. I wish I had read the previous review before buying.

called the store that next morning and asked for our money back. again, no manager. so we get the managers cell phone number and he says if we want our money back we have to go into the store and let them swipe our card again (which would be $ 8 for the train and an entire day wasted, again). otherwise, he said he’d put through the return on saturday, which was 3 or 4 days away. fine.
he never put in the return. he stopped answering his phone and his voicemail is full. we called the store and asked if we could just come in and swipe our cards and they said they didn’t even know how to do that. now we have to call our credit card company and dispute the charge from there. what a pain!