NYC Pet

Just bought a dog treat and when I opened at home I found worms inside. Wouldn’t go there again. Besides, it wasn’t clean inside.

Bought an automatic pet feeder for my cats. It didn’t work at all. It wouldn’t power on with AC power or batteries. It was clearly a faulty product. When I tried to return it, they would only do in-​store credit.
I can understand this policy for exchanging items you didn’t like, or didn’t fit, etc. But THEY SOLD ME A BROKEN PRODUCT, I think I deserve a monetary refund.
The owner said this is store policy, he was very robotic and unsympathetic.
This applies to both the manhattan ave and driggs ave locations, it’s the same owner.

Good, standard, fully stocked pet supply store. I often stop here on my way home from work. They’re right off of the G train at Nassau.
This is a no frills pet store part of the NYC Pet chain. Although it’s not like one of those cute boutique pet stores, they serve all of my needs. They have lots of brands of dog food, treats, toys, shampoos, beds, etc etc. In terms of prices, I don’t think they’re any more or less expensive than any other NYC pet store. Pretty standard.
The best thing about this store, and the NYC Pet chain in general, is that they’re reliable. They’re always open when they’re supposed to be open. They are always fully stocked. I’ve never had an occasion when I’ve stopped there and they were out of what I needed.
Another good thing is that they are cool about returns. I purchased a car harness for my dog that was too big. I brought it back and they give me a credit. They guy wasn’t huffy about the return, and I was able to use the credit at any NYC Pet store in BK.
No complaints about this store. It’s reliable and I’m happy to have a petstore to stop in on my way home so I can pick up last minute food and my pug won’t starve. :-)

My cats have it goooooood. They eat the best foods (recommended by their vet), play with the best toys, and get the best treats. All of their supplies (except for one — a super special gourmet catnip) come from this NYC Pet. I’m a regular there. I buy in bulk, which gets me better prices, and also gets me the occasional bag or two of treats thrown in for free.
If you don’t have a car or live right around the corner, they also deliver. They’ll tell you when to expect the delivery when you order, and are usually very prompt.

This Greenpoint pet shop has a great assortment of natural pet products! They carried all of the Halo Spots Stew cat food flavors, which is great because my cat enjoys the not so common crab, shrimp, and chicken. I knew what I was looking for so I didn’t require much customer assistance, however the staff seemed nice.
It’s a small store that packs a lot of different pet products in a small area. I suggest perusing the aisles for a while to see everything they offer. They had a good assortment of cat toys for the most discriminating cat. They also had tons of different types of dog treats.
If you have a pet and find yourself in the Greenpoint area it’s worth a stop.

I have never had a problem with this place, though I used to buy my cat supplies from the deli on the corner, so I’m that breed of cat owner.
I do regularly shop here now, though, and my kitty has been more than happy with the transition he’s made from street cat to cheap food cat to perfectly spoiled holistic cat.
I’ve never asked for assistance, so I can’t comment on the dudes’ attitudes here, but I do spend a good long amount of time perusing the aisles for new, happy, healthy snacks and toys for my kitty pal. He’s happy, I’m happy.

I just had a horrible experience at this store.
I called NYC Pet at about 7:30 this evening and asked what time they closed. The man on the phone told me 8 o’clock. So I quickly made my way over there and arrived at about 7:45. I walked to the back of the store to check out the wet cat food and the man working there asked me to «please hurry up, we’re closing.» If you’ve been there, you know that the wet cat food is on both ends of the back of the store. When I walked into the second aisle, the man turned off the light in the first aisle. When I walked back over there, I had to call to the front to ask them to please turn the lights on, because I was in almost total darkness. I spent a few more minutes looking at cat food ingredients, which is what you do in a pet food store. The man came back again and said, «you need to hurry up, we’re closing» grabbed the cat litter out of my hand and started bringing it to toward the counter. I told him that I had called and been told that the store closed at 8 and that it wasn’t 8 yet. I told him there was no reason for him to be giving me a hard time, to which he responded «No, you don’t give me a hard time.» At the front of the store was a clock on the wall, which read 7:55. I pointed it out to him and the guy behind the counter who said «we shut the register down at 7:50 and we leave at 8» and then said «If you don’t like it, don’t stop here.»
I certainly won’t. With all the competition in the area, why do these guys think they can treat their customers like that? There are plenty of other pet stores in the area much more deserving of business.

I stopped going to the one in Bedford location. Not just b/​c I had one time bad experience of overpaying even though they actually called me to say sorry and gave me a refund, but this location is already overflooded with selections for my cats’ needs. When first soft opened, the inventory used to be a bit low but it quickly filled up and now it is full in function and became a mini hipstery version of Saks for pets. Well I don’t know about dog items but they do have a lot more for dogs in general which I always protest despite the fact no one ever listens but snorts, especially dog people. Puha~ jk I grew up with dogs.
Anyways, this place is well stocked with holistic and natural food for pets more than they need — yes I meant it. B/​c you can spoil them, which I already did and it is too late now. I like to rotate brands for balanced meals, and they have three full walls of holistic and natural cat food which I adore. Who knew you could be on a shopping spree with hundreds of cat food collection, all aisles guarded by their cats. I usually pick from where the cute one sits since they don’t speak. But, you know action speaks better than words. My new found can faves, Abady (for good meats, but a bit pricey) and BFF or Dave (Tuna based for diet. These ones on cheaper side. thank god). my cats approved, by the noise level.
The staffs are I guess very very friendly to me at this point since know me by now as a regular. They suggest alternatives and give out free trials and promotions quite often. Time to time, I get cans, bags and pouches of new products free. They deliver but I’ve never used the service since I drive and I like to shop in person so I can’t say about the delivery service. But they are helpful and there is a pet talk — especially with the owner and one of the guys.
In the end, I feel saved having this one around so close that I don’t need to travel to somewhere else. In fact, other generic and big pet stores don’t carry a lot of items that I like in this place, and sometimes are strangely more expensive. That being said, even though it is a gourmet store for pets, there are often sales and if you exercise your smart shopper’s sense, you and your pet can both be happy. This sounds funny. huh? Well I just want to say, I am quite happy with this NYC Pets around. To that, my cats said meow and even fake woof, too.
P. S. Dr. E, my cats hate stella and chewys. it is not only too expensive but also choking them.

Surprised to see bad reviews here. I’ve been using NYCPet since I got my kitties and they’ve always been wonderful. Once the owner himself brought me my cat litter even though I missed the last delivery.
Can’t beat great service!

Go here on a regular basis they have always have what i need for my cat (wellnes) and if they dont, they order it right away. ppl are friendly and chill.

I’ve never been to the one down on Bedford, so this review won’t be like the other two, comparisons.
Before NYC Pet, the only other neighborhood pet supply store was Petland, and well, that wasn’t exactly the healthiest of places. NYC Pet have worked on their stocking and usually have the dog food in the size and flavor I need it in. They have a lot of great all natural selections to try and they also have a large selection of all natural dog treats, which is key. They also sell dog clothes and bags and also cater to some other animals such as birds, small critters, and cats.
The bad part about them is that they are VERY expensive for a little old Brooklyn pet store. Any person is a fool to buy an outfit/​jacket/​bag for a dog more than 40 damn dollars. A fool. But I suppose that’s what happens when most of Williamsburg are all non-​New Yorkers and already expect to pay these prices. Smh.
Overall they are good. The staff is always polite. They’re on the phone a lot while customers are in the store which is inappropriate. You shouldn’t be checking someone’s items out and telling your friends how «messed up that bitch is». Ridiculous. They’re very nice however and always offer my dog free treats when we’re in the store. And free anything is enough to win my heart over.

It’s fine, but they never seem to have the dog food I need in the brand/​size. If I want a sure-​fire hit on the right food, I have to go to Bedford. It’s hit or miss here. I hope they start to stock a greater variety of food for everyone’s needs.

A little more air to breathe here, but more limited supplies compared to the one on Bedford — went here like three times within a month — and they still hadn’t restocked my dog food. I had to go to Bedford.
(except for Merrick’s — they have tons stocked here)
But like the one on Bedford — good customer service, pet friendly, free treats (though I question where it comes from), and various premium dog and cat food.(no Iams or supermarket brand food here) Toys and treats are expensive — I recommend coming here for dog/​cat food only.