Oleg Van Lines

Do NOT use this moving company. I realize that when moving companies get enough complaints, they change their name. So, if you get a call from a little guy named Eric with a loud voice and Brooklyn accent. your best bet would be to hang up right away. He is quite convincing, but just truly doesn’t give a sh – . OH! and he charged me an extra $ 230 because of extra space. I had 10 small boxes, a table, a small, two piece sectional and a small tv stand. He’s a complete fraud. The day they came to pack my stuff was 1/​25, they were supposed to be there between 8am-​10am. they showed up at 11:30am and pretty much messed up my day because I had so much to do before leaving New York for my new home in Florida the next day. No apologies, no reasoning. I had told him that he pretty much ruined my day because I had so much to do, one of them being a whole lot of laundry and then had a good bye dinner planned (which I had to cancel). His response was «don’t worry about it, girl’s clothes dry faster than guy’s clothes». How asinine of a response is that? Mind you this man is smaller than me and I’m 5’3″. An Oompa Loompa if you will. Fast forward to the fiasco that was getting my stuff. I had them put my things in storage for 30 days since they offered it for free. I moved from NY to Florida so I figured it would be a couple of days. I received a call on Monday, ²⁄₂₂ from the dispatch manager named David saying that the truck would be loaded and ready to go that Thursday, ²⁄₂₅ and arrive by me on Saturday or Sunday of that weekend. He said he would call me on Friday to give me an approximate time of arrival. No calls. I called David on Saturday, no call back. I called Eric and he told me to call some guy named Alex. I did and Alex says «I’m sorry about that» (he’s the only person in my entire experience to apologize) «let me call the driver to see where they are and I will call you back» NOTHING. No call back. I call Alex again on Sunday TWICE! He said again he would call me right back. NOTHING! I told him before hanging up that this would have to happen the following weekend now because I can’t take a day off from work. if I did I would get written up. I finally get in touch with him and he says he will call me first thing in the morning to let me know what they can do, NOTHING! then, I get a call from the driver on Tuesday casually saying they will be here between 11am and 3pm on Wednesday. WTF!?? No! I said. So David FINALLY called me to do his job and said that they will see what they can do and try to change things around. I thought about it for a moment and called Eric to tell him that I would take the day off because now I don’t trust them with my things. He said «OK I’ll call David» Well, he did call David who told him that it was already changed to after 5:30pm that day, but nobody bothered to call me and let me know. So I took the day off for nothing and got written up for nothing! They showed up at almost 6:30pm. no apologies, no reasoning. Today is Friday and I’ve been waiting to calm down to really look through my boxes for damaged goods. The reason I have to calm down on top of all of the above is that my dining room table that has been in my family for 50 years is ruined. destroyed. They’re attitude sucks, their communication majorly sucks, and their promptness sucks, their service SUCKS! Sorry for the long winded review. but if it helps the next person from having to deal with this type of aggravation and incompetence, it’s worth it

DO NOT USE THIS MOVING COMPANY. Scheduled a move with Eric. Confirmed all through both telephone calls and emails. I called two days before to confirm and when I got a phone call back is was from Eric with «bad news.» They were canceling my move because the move at the other end of my move had cancelled. This happened on a Saturday after I initiated the confirmation and at that point I could not fulfill my move with another company. Totally unprofessional, sketchy and untrustworthy.