Peerless Shoe Repair Service

It appears that my review was removed because I didn’t personally use this merchants services, even though I was there to witness his deplorable antics and was verbally assaulted by him as well.
Good to know a business owner can complain to Unilocal and get a negative review removed.
Buyer beware.
Use this business at your own risk.

My leather Frye harness boots needed new soles and new heels for the first time since I purchased them about a year ago, so I brought them into Peerless out of convenience and familiarity. I shelled out $ 85 cash up front and waited a week to get them back before heading out of town for a month.
When I picked them up they looked good, but within two weeks BOTH of the new soles have started falling off the bottom of the boots. Like completely falling off. I’ve had Frye Boots for years and had various pairs re-​soled multiple times and I have NEVER seen this happen.
Because I won’t be back in New York for another two weeks right now, I have to take them so somewhere nearby my current location and pay someone else more money to fix them for the second time in a month.

Cost is up-​front in cash, but if you don’t pick shoes up promptly he will give them away rather than call you. We lost an expensive pair of leather boots with no warning. Notice he keeps customer information on multiple, tattered steno pads without dates. For him to find your information he must search every page of every pad. Good luck!

This place is AWFUL with customer service. The merchant speaks to people very disrespectfully and if you ask questions about the price or service might refuse to take your shoes, which is what happened to me.
I to k a couple of pairs peviously and what met with an attitude then, but I thought he does such great work I can ignore his lack of people skills. Sadly, the second time I can’t. It’s hard to support a business that does not respect all customers.

The guy that works here is not the friendliest but he does an amazing job on my shoes so who cares — you aren’t going to Peerless Shoe Repair to find your new best friend. I have taken 2 of my most favorite pairs of boots here to have the taps on the heels replaces and have rubber put on the front to protect the leather soles. Took about 2 days and was $ 50 per pair. They did a great job! There isn’t glue everywhere, or excessive cutting on the soles and heels, my shoes look brand new again!

Went for watch repair (because i stopped going there for shoes — the owner is so rude and who needs that? also the work is just ok. Not great but i used to go there because i was in the neighborhood. The watch however was a simple battery replacement. The repair guy took over 40 minutes (he said it would be 2 minutes) broke the watch and it still isn’t running, although he claimed it did. Never never will go back and learned lesson — bring a good watch to a jeweler not to the neighborhood shoe store.

This guy knows what he’s doing. He won’t coddle you, and it won’t be cheap, but he will make your shoes last much, much longer. And he will be nicer to you the better made they are (hey, everyone has their standards!).

Went for new heels on a pair of shoes, a little overpriced but ok. Wore them for the first time and on the way to work the bottom sole fell off. Went in on my lunch break thinking he’d simply glue it back on. Instead he made a fuss stating that it wasn’t his fault, that there would be a charge. Ridiculous, bad service, cranky man.

Horrible. I lost my ticket so they couldn’t find my shoes, and when i called a week later to check back in, they claimed i had picked them up and forgotten that I’d picked them up! I told him I’d email him a photo of the shoes (since he claimed they were black platforms, which they weren’t) and he claimed he didn’t have an email address. He was unbelievably rude and then hung up on me. These were two hundred dollar shoes that I had paid in advance to have fixed, and he refused to work with me to find them. He continuously told me to come into the shop after I had told him THREE times that I was no longer in NYC. I’ve never experienced such rude customer service in my life.

These guys did an amazing job on some Fiorentini & Baker boots I brought in. I wanted the calf sections to be taken in because they were to wide for my legs. It was a complicated job, but they did exactly as I requested and it was impeccably done. Am really pleased.

Okay i just got my shoes back, I’ll make this short and simple.
Price: reasonable for example replacing the rubber of the heel for women’s shoes with a wax is $ 10.
Customer service: 3 out of 10 the owner with the gray curly hair has one of the worst attitudes I’ve ever experienced for customer service. He would be a good army general during the World War but besides that he should not be in customer service.
Craftsmanship and quality of work: 5 out of 10 at best. When I took my shoes there
(10 pairs of high heels) he said his work is top quality. I wear heels everyday and have had very good shoe repairman (cobblers) in the past so I know what good quality looks like. I assure you this is not it. The rubber heels were made higher than they are supposed to be and cut up choppy. The wax job looks like you gave it to my 5 year old nephew to do it.
Roma shoe repair is closer to the subway so I am going to try them next time. Will keep you posted.
Good Luck!

Go to the shoe repair guy in the Clark Subway station stop instead! Said «impossible repair» from Peerless cost me less than $ 30 to get boot shoes resoled and my heel with the missing leather replaced.
I don’t care how amazing this extremely rude owner is at Peerless, don’t work in the service industry if you don’t want to work with people.

Go anywhere but here. Nobody acknowledged me when I entered. Interesting tactic. When they did finally, I asked them politely to replace a few zippers on an expensive messenger bag — a service they purport to provide — only to be (a) insulted, (b) told to buy a new bag, and © ultimately refused and told to fix it on my own. I am not kidding. This was the oddest and worst interaction I have had a shopkeeper in quite some time. Someone woke up on the wrong side of the pierogi, apparently.

I walked in to get an estimate on fixing the sole of my favorite leather boots – and the guy literally ripped off the sole (which was still attached btw) and said «this is garbage» and tossed it back at me. I walked out with my friend and our jaws must have hit the Brooklyn concrete. First, those baby’s *are* fixable. Second, even if he is correct– he didn’t need to TEAR it off, throw it back and say he can’t help me. I felt… um, ripped off, so to speak. Even if he JUST SAID garbage, but didn’t rip off the sole and practically throw it at me, I probably wouldn’t be posting this or thinking about it. I’m not the type to say this on line by OH MY GOD. WORST CUSTOMER SERVICE EVER. I repeat, RIPPPS the sole off, throws my boot at me, and sais…‘Garbage’. They’re gorgeous Norwegian leather, and I will strut in those babies.

Peerless Shoe Repair is a miracle worker! They took a dingy, dirty pair of Steve Madden boots that were only two years old (but worm through some rough winters)…one boot even had a hole in the back by the heel. I dropped them off and for $ 50 (cash only) I had a brand new pair of boots! I am so happy… I am a «for-​life» convert to Peerless!

This guy is like the Picasso of shoe repair. I had a favorite pair of boots and he brought them back from the dead. There was no sole left on them and the leather had actually started to fray away from the stitching. And it still cost me less than a pair of new boots.
Amazing!

I must say that he did do a great job at repairing my completely worn out heels.
That being said, I still don’t want to go back to peerless because of the way he treated me when I first brought my shoes in. He YELLED at me for wearing down the heel on my boots! I was so embarrassed! He told me they were impossible to fix now, and that was when he gave me the $ 50 price tag. I told him I had worn them down that badly before and had them fixed elsewhere no problem and for half the price so I grabbed my boots and began to walk out. He yelled at me to come back and said he’d do the work for $ 25. I was uneasy leaving my boots there since I thought he may do a bad job on them because I was only paying half price and he seemed very angry with me. I left them anyways, and they have lasted an entire year of wearing almost every day over sidewalks and hiking trails if you can believe it!
Anyways, overall, they do amazing work there. Not sure it’s worth being yelled at and belittled by someone who should have great customer service though, and I don’t look forward to haggling the price again…

The owner of this place clearly knows what he is doing. Having designed shoes for Versace, he definitely has the experience. I brought in two pairs of shoes to repair and both were done very well and on time. He is pricey, no doubt about it, but well worth the money, and it definitely beats paying another $ 300 for another pair of shoes.
Now that I’ve moved to Jersey City, I miss this place.

I purchased a pair of heels and one shoe was a little too big on my foot. I went to this store to get an insert (or whatever else they would recommend). I waited while a woman in front of me had the same issue. The main guy basically told her she should stop buying expensive shoes that don’t properly fit her feet. I was in the store for the exact same reason, and I didn’t appreciate being judged or lectured. Once she finished I told him I had the same issue and he told me to try the shoe on for him. A man was behind me and he immediately started helping him and completely ignored me. I walked out.
My friend takes his shoes to this store, and I’m sure they do a good job at fixing shoes, but I will not pay money to a disrespectful service. I ended up going to the Brooklyn Heights Shoe Master, which is inside the Clark St. subway station — but they were extremely attentive, helpful and it only cost me $ 3 for the insert.

This is the spot. I’ve taken shoes to other places and they did not come back looking sparkly and new, like they do after a trip to Peerless.
They have added rubber to the bottoms of fancy heels, replaced those little heel-​tip thingies, fixed snapped heels, and totally replace other heels. Peerless is responsible for the fact that my favorite pair of $ 40 shoes that I bought in 2002 from Naturalizer are still functioning today (although, those shoes could use another round of therapy at this point… poor work shoes… they get so destroyed).
This is the only place in Brooklyn I would trust with a $ 450 pair of shoes.
I’ve heard some complaints. They are pricey here. My neighbor thought they stretched out a pair of her shoes when that was not the intended result. And one time they almost lost a pair of my shoes (I don’t know that they are that organized about keeping claim tag and shoes together, I’ve decided this means I should maybe bring in one pair at a time).
All in all, I’ve always been impressed with their work, and I can’t quite imagine the shoe diagnosis that would send me to a specialist in Manhattan.