Prime Time Driving School

I scheduled a series of lessons with this driving school after a terrible experience somewhere else. The lessons are reasonably priced (note they only take cash), and they were able to schedule my lessons and road test right away.
However– my first lesson was canceled 20 minutes after it was scheduled to begin. I called 10 minutes after the lesson was supposed to start, and got a phone call back ten minutes later that the driver had an emergency and that they had to cancel.
Now I’ve been sitting outside my house waiting for my rescheduled first lesson and guess what? The driver still isn’t here. I called to find out where he was and the very nice woman in the office seemed shocked that he was not here already. She said she would call me back, and never did. I called her again, no answer. I called a third time and left a message. How incredibly unprofessional!
My road test is scheduled less than a month from now… I have already paid for the first six lessons and I’m very disappointed. I will be going to their office now for a refund of my money.
Do not waste your time, efforts, or money here. There are plenty of other driving schools in Brooklyn.

This is totally unacceptable.
I had my second practice class today @ 4pm and I received a call from the school at 3:45pm informing me that the instructor wasn’t well and wouldn’t be able to make it. This was very unprofessional and last minute. I rushed through all my plans for today and even canceled a few so that I could make my 4pm appointment and they had the audacity to inform me 15minutes prior? Had I canceled this close to my appointment I would have been charged for the class anyway but if they do it then it’s okay.
Secondly, when I scheduled my classes everything was okay. Then someone else called me and asked for my information (a different woman) She asked me the same damn information I gave when I signed up for the dam classes. It’s clear that there is a serious lack of communication and professionalism in this office. Not to mention when I had my 1^st class this past Monday the instructor went to my old address (half a borough away) because the two (yes only two of them are up there and there are so many errors) ladies in the office didn’t communicate the correct pickup location to her. This is disgusting to say the least.
Here is a quick tip for the staff. Stop taking smoking breaks every 5minutes, stop having personal calls while clients (namely me) are sitting in front of you, stop playing games on your phone when clients (namely me) are sitting in front of you and MAYBE you won’t have these kinds of problems in the future.
The only reason they are getting two stars is because of the lady at the Nostrand Ave location. She is the epitome of courtesy and professionalism. When I called to speak to the owner she was the buffer that calmed me down and she was so apologetic that I couldn’t be mad anymore. She even offered to reschedule my classes and call me back either today or tomorrow morning with my new dates. I didn’t catch her name but if you want the full experience then make your way over to Nostrand Ave. Until they get competent and professional employees at the Hillel Place location I will not be conducting business there EVER AGAIN.
*****Aside from the lack of communication, the terrible people at this location, and the last minute bull sh_​t. I must admit that the driving instructor was pronominal. She covered all the bases with me, reassured me that i was doing a good job, and immediately corrected me when I made a mistake. I’ll get her name and update this review when I see her next. She is the reason for me giving them a third star.
THIS LOCATION IS THE WORST!!! SIMPLY TERRIBLE… STAY AWAY!