Public Storage

The WORST storage place in the world, The people that work there are ghetto, none of their equipment works, and they raise the rent whenever they want without notice. My father had to cuss out one of the employees because she was so RUDE and didn’t know he was with me. She was shook after that. If you call customer service, you’ll be on hold for 30 minutes and if you write an email to customer service, you get no response. AVOID this place and any other Public Storage. Look elsewhere. They would get no stars if I could.

I visited this public storage today after 4 to 5 months not looking into my storage. Pulling into their parking area I see one of the employees standing in the office by the entrance door just looking out into the parking area. OK I parked, start walking into the office which took me 1 minutes, at that point the same employee started walking behind the counter and began a non business conversation with the other employee, at that point I’m just standing there with my spouse waiting to be address or greeted. After 5 minutes waiting, I say to the employees; excuse me hello… Is there anybody else that could help us, the same employee that was standing by the entrance door said No! very abruptly. I proceeded to say I needed to make a payment; can she help me… she sits down with a attitude; I’m looking at her, she’s wearing white headphones; the other employee and her still carrying a non business conversation the second employee was eating carrot cake which i found out later that day she is the manager. They both were rude to me; I was never greeted when I walked in, I had trouble getting the entrance door opened, they were rude on providing me the access code. I had trouble finding my storage space because they cut my lock to fix my door, which I was told by the manager they fix many doors, I was never notified at no means. They just clipped an expensive lock I had on my door. I’m watching the same employee texting how I’m standing in the office waiting to be helped again. Very incompetent employees beginning with manager, I worked in many businesses that the first thing you focus is greet your customers. I was hurrying up to get out because I felt so uncomfortable there. I really need to find another place to move my stuff out, it’s not right they keep raising my fees and this is the way you get treated. People be aware! You pay money to keep the place open, all of us. We should be treated with respect.

I have certainly have seen better.
The biggest issues:
–closes at 5:30 pm on weekdays and 4:30 pm weekends
(if you work normal business hours — it’s inaccessible to you during the week)
–there is no light in the units (WTF!)
You will have to get a camping lantern, figure out how to hang it off the ceiling, and, god forbid, you forget to switch it off when leaving, the batteries are dead the next time you come and you are in a complete darkness (luckily there is CVS around the corner to run and get new and extras.)
…I know that there is a a concern about fire form lights in the units.
I have rented units where the lights were in locked boxes, wires in metal tubes and the switch a 15 minute timer and then you’d have to wind it again. 30 minutes would have been better, but no light here is just crazy.
The price is more than I would have preferred, actually quite high, especially after the 1^st-​year special.
The biggest problem is the weekday hours though. You rent storage close to home to be able to get something you need tomorrow, not wait till the weekend. With such schedule, I don’t see why not to rent something 30 minutes further out for half the price if you have to dedicate half-​a-​day to visit it anyway.
Moving is a project, but with amount of money I’d be saving, It’s worth it.
Advice: make sure you have thought well about how you are planning to use your storage.
And keep in mind that its proximity may redefine what you planned initially, and then the hours may be in a way.
Other than that it’s tolerably clean, but it’s not sparkling white freshly painted like in the pictures, it haven’t need renovated for at least 20 years.
(Not that it makes much impact, but just don’t expect a pharmacy in there, and I hate when people post the pictures of something that does’t exist.
They have only 2 carts and often somebody is using them when you need them, and the huge latters on wheels to get to the «attic» storage units are always sit in the middle of the corridors in the way that you have to move them out of the way (which is not an easy task!!!) to be able to roll the cart to your unit.
Lastly, while the staff at the counter is very friendly and helpful, even with the calls to remind you of the payment so that you don’t incur the late fee (which is exorbitant — 20% of the rent), any financial questions ad adjustments you have ti resolve with a manager which is only available on the cell phone, if and when he picks it up, and he is never in fron of the computer to look at your account and discuss the issue, he takes your inquiry while behind the wheel, not able to even take notes, promises to call you back or fix a billing error or whatever your issue may be, but that never happens, He never comes through on any of his promises, and the representatives at the central number who do have access to your account, are not authorized making any divisions or adjustments and they make you call that elusive and useless manager that may make a decision and promise in the conversation, but that gets never communicated to the operators who are able to apply those decisions to your account.
Totally broken system,
I have lived in many states and have rented many storages (including from Public Storage franchise), but I have never encountered such drawbacks that, after having endured so many inconveniences and poor service, now make me look for another option, which in and of itself is a huge inconvenience.
I wasn’t thinking to to call it this when I have started writing this review, because it helped me when I needed it, trying to arrange it from another state, but after reciting all the problems, I cannot avoid coming to a conclusion that this place is RIP-​OFF, although one without any explicit malicious intent, just a rip-​off as a matter of fact.
And again, the people at the counter who sell units, tend the place and help customers on the every day basis, are unbelievably good, polite, caring and going out of their way to be helpful, which is quite mid-​flowing — they actually show amazing positive attitude in such a negatively run place, and perhaps are what may be keeping many tenants in place. Nothing negative in this review applies to these guys and gels.

Maybe it is strange to review a public storage place, but I had such a great experience here that I wanted to share, in case others are looking for a place to keep their stuff. We stored all of our belongings at this public storage for three years while we lived overseas, and we never once had a problem. The move-​in and move-​out were easy, and our stuff was exactly as we left it. I am very satisfied with my experience here.