RadioShack

I went to this store to pay off my radio shack credit card bill and they short changed me. I made a complaint to the manager and he denied it. Since I have made my final payment to radio shack I have never used their credit card and been to a radio shack again. Good riddance.

My cordless phone at home is not working. I run in the rain to Radio Shack at 118 Court Street.
In the rain.
It is 7:50 p.m. The store hours state closing time is 8 p.m. Yay! I made it before closing. Wait… the doors are locked! There are four kids inside looking at their smartphones. ALL THEIR HEADS ARE DOWN looking at their screens. Locked. Inside. Waiting.
I knock on the glass.
One reluctant worker approaches the door. I point to the time on my watch.
He opens the door… ever so slightly. «Can I help you?»
Yes, I say. I need to buy a cordless phone.
He lets me in.
A female worker — Selena — proceeds to yell at the male worker for letting me in. I do not jest. «I TOLE YOU TO ASK IF SHE WAS FOR #$%%$$# NOT TO LET HER IN. SHEEEEYEEEET. DON’T ARGUE WITH ME!»
It is now 7:55 p.m. Selena rings up my purchase.
Selena gives me my change. Phew! I thank Selena PROFUSELY for giving me my change. And for doing. Her. Job.
As I proceed to the exit after my two-​minute transaction, the door is locked. Selena inches up behind me stealthily like a silent jaguar… and taps me on the back. «Uh-​uh,» Selena says. As in, «No, no.» Selena uses her key to let me out.
Mission accomplished. But not before being made to feel like poo for ACTUALLY BEING A CUSTOMER WHO ARRIVED BEFORE CLOSING.
I now understand why the Internet is a much better shopping destination.

More like Radiocrap! The only headphones they carry are Beats by Dre (16 varieties!), Skullcandy, and Auvio. They only had one pair of Sennheisers and they were the wireless kind for watching TV.

So I got my iPad screen fixed here and it didn’t look 100% but the manager gave me 10% off so I was happy. Not so fast… 3 days later phantom typing started. I was apprehensive to even let them touch it again but the manager put me at ease. She brought it to the Fulton st location to the master technician and had it brand new and Workong in a few hours. I was impressed with her customer service and I’m now happy. My recommendation is checkout the master technician at Fulton radio shack first.

I went into this store just to browse and because I wanted to support them during their challenging times … found a little $ 15 toy I was going to buy just for the fun of it … then they asked me for my id! Id?! for a $ 15 purchase? I can go out and charge a $ 500 dinner or a $ 4000 furniture piece or a $ 1000 watch (cause I’ve done all these things) without being asked for id. What are they thinking? If someone is going to commit credit card fraud, I would guess it’s not going to be for a $ 15 item. I really resent the massive invasion of privacy that is being forced on the American consumer/​citizen. Treat your customers like criminals? — not a good business strategy. Good riddance to Radio Shack!

DO NOT get your broken phone screen fixed at Radio Shack A small fissure developed around the phone receiver two days after shelling out $ 150 to get a «new» screen. Shoddy materials or shoddy workmanship are to blame but when I returned to ask what my options were the very unhelpful clerk informed me that I shouldn’t have broken it again. She made sure also to tell me that my problem is the first of its kind though she didn’t have an answer once I pointed out that the only reason she can say it is because they lack a warranty program that would track these incidents.
She did agree with me on one point: their attitude toward customers is basically «tough shit.» I can understand why this company is tanking fast.

Most of these reviews are from 4 years ago. I have had the best experience in this store. I purchased a screen protector & the girl who rung me up was very nice & applied the protector for me because I pretty much suck at those things… But I didn’t have to ask, she offered. She even reminded me to register for the warranty. Everyone was kind & helpful. This is one of the best radio shacks I’ve been to.

Tried to buy a cellphone (iphone) at this horrible location today, and was given a price for the phone with no contract over the phone and asked them to put it aside for me. When I arrived at the store they told me they would not sell me the phone I had called about (the 32GB) even though they had it in stock, but they would sell me the model up (the 64GB). When I pointed out that this was a classic bait and switch, and illegal they laughed and told me I could come back the next day and talk to the manager if I wanted, and that they didn’t «have to» sell me anything. WTF?

A disturbed person was threatening other customers. The staff did nothing. They managed to be even more taciturn and surly than most NYC retail staff, although — to be fair — it would have been hard to hear them over the shouting anyway.
I bought a house brand (Enercell) travel charger, used it once, and the back panel came off. It was held on with glue. Electrical hazard much?
The same type of charger is half as much on-​line, or ¹⁄₈^th as much for one that’s a sketchy generic, but probably better than RadioShack’s.
I’ll take the charger back and will then be happy to never set foot in this store again. And hopefully, it will soon return to the Dimension of Suck from whence it came.

Bunch of moronic scammers!
I went in there to buy an iPod alarm clock/​dock. I picked one out and even plugged my phone into it to be sure it worked and sounded good. When I went to check out, I noticed that the model the guy brought up was not the same as the one I picked out. His response was «it is the same one, they just redesigned it». It sounded a bit odd, but I had my wife and 4 month old son with me and was anxious to get home, so I took they guy’s word for it. When I got home and tried to set it up, I noticed that it was meant for android devices, NOT iphone/​ipod. I immediately went back to the store (a good 20 minute walk) and brought it back. When I got there, I dealt with another guy who was pretty helpful and willing to exchange it. As he was about to go downstairs to get the right model, the crook I first dealt with told him «there were no more in stock.» I asked him why he didn’t tell me that in the first place rather than trying to sell me something I didn’t want. He mumbled something and walked away. Clearly he was just trying to make a commission on something rather than admitting they were out of stock. The other worker apologized for him and told me «sorry, he’s not the smartest guy.» Needless to say, it was a total waste of my time and will never go back there again. If you absolutely must go there, make sure you are getting exactly what you paid for.

I was able to quickly find the battery I needed, but that is only because I am quite nimble, and because I possess functioning eyes and the ability to read. It certainly wasn’t due to the service, which is largely non-​existent.
Afterward, I waited with the other customers for the visible employees to finish their personal conversations and acknowledge our presence. I watched one of the cashiers try and convince a sweet old lady that she shouldn’t order the item she needed from Radio Shack, because she would have to wait until the next shipment, and it would take at least a week. Or two weeks. Maybe even three. Really, however long is too long to wait so the woman would take her business elsewhere and the employee wouldn’t have to deal with the hassle of filling out the order form.
Eventually, a man with a managerial air came out of the back room and noticed that although there was a 1:1 employee to customer ratio, no one was being helped. He graciously allowed me to buy my battery.
I am thankful for this man, and for the fact that I only need to buy one of these batteries every few years. Happy Thanksgiving everybody.

You would expect the employees to know their merch or at least get to know it. Nope! lol. I knew more about their items than them. The customer service is a 2 on a 1 to 10 scale and 10 being perfect. The 2 goes to the little effort the employees actually make to try to walk you to the item that you want. But that’s where it stops. Every time I pass this place I pass on going inside because as I’m walking by i think about how much its not worth it. I

The service is bad. Really, really, bad.
They never seem to have what I need, and what they DO sell seems pretty over priced.
Isn’t there ANYWHERE around where I can buy a good movie, or ask a question that the sales people can actually answer for me?

Seriously?
Can someone else open a business to compete with Radio Shack so we all won’t have to go there anymore to buy our little electrical doodads/​headphones/​adapters/​etc.
Customer service at this one is poor to fair, they have been out of stock more than once on an item I’ve gone there to purchase and given me no indication when they’ll have it back, or even bothered to suggest special ordering it. Not to mention that the sales guys will act like junior high students (are they junior high students?) and chuckle or exchange sheepish glances with each other while helping you. Oh brother.