Verizon FiOS

The only employee working refused to let my service dog in the store…

AWFUL in every way! I changed from Comcast a few months ago and here so far:
1. When I signed up, they offered a deal you can’t refuse (rebate, all movie channels, internet and home phone for very cheap). I was installed then realized I did not have CNBC, E channel, and many more MAIN channels. ??? Whoever heard of that? Then had to pay additional $ 20 each channel and give up all movie channels to pay $ 185 per month. Hideous
2. my DVR suddenly erased 2 weeks worth of shows I saved while away — they sent me a new one, gave me $ 20 credit for my pain — then discontinued all TVs in my house and erased everything the DVR had recorded for another week! I lost all my shows 2x over 3 weeks! They refused to take responsibility and said the 20 $ credit (was all they could do). Hideous again. All settings and favorites were lost including all recordings… but I still pay $ 185 and am locked into an agreement I can’t get out of no matter how I try.
I want every person considering Verizon for residential to know
NOTHING in LIFE is WORTH the PAIN they will cause you — hours and hours of troubleshooting, lost shows, insane prices, hidden terms and fees. on and on and on.
DON’t DO IT

Stay away from the over hyped Verizon Fios. I can’t believe i am saying this but time warner is better by a lot. Internet is just as fast using twc except for upload speeds but that is not usually a problem for most people. The most amazing part is that the picture is better with twc… i am really surprised.

Totally unhelpful – refused to send out a service person to fix my INCREDIBLY slow internet.

The ladies were super nice and welcoming. They helped us understand the details and exact numbers which were not given to us on a 45mins call on the phone. The process was quick and painless.
Thank you!

Verizon FIOS is slowly but surely spreading its tentacles into downtown Brooklyn and environs. My service went in last week and so far so good. There is something liberating in saying goodby to Time Warner Cable [who didn’t even seem to care about loosing a customer]. The channel line up will take some getting used to and I will confess that I will miss NY1. The FIOS new station is very Long Island oriented.
The internet speed is faster, [I think]. the price is lower than TWC. The installation was professional and easily scheduled. and the price lower than TWC. Let’s see what the first bill looks like.
A few cautionary notes.
1. You need to return all of your equipment to TWC, so they will need to schelp all of the TWC equipment back to them.
2. The field sales reps that seem to be Verizon employees are not but are some kind of «authorized» field reps. You may want to think twice about handing over a lot of information to this itinerant sales force.
3. The sales folks were eager to push unnecessary speeds for my simple needs. I needed to call Verizon customer service to lower the speed. The initial sales folks failed to return calls.
I plan to be a happy customer but they still only get 3 stars.
This is a review of Verizon service not necessarily of this Verizon store.