Awesome, supportive, knowledgeable service. Gelena shows a vested interest in looking out for her clients’ well-being when considering the type of equipment to buy. My dad was already defensive and vulnerable before we arrived at the store, believing his opinion would be ignored. By the end of the consultation, he completely respected the process and was at ease talking with Gelena. He was still adamant about the item he desired and pleased that he was able to obtain it(motorized scooter). Gelena let him know that the company will be there to support him, even if he changes his mind about his ability to handle the equipment. 6 months later, he LOVES that thing! It has become his primary mode of transport. Thank you for your service. I only take about a half star off because it took quite a bit of follow-up calls in the beginning to coordinate obtaining the product.