Ride Brooklyn

Wow wow wow! What a wonderful bike shop.
I went in with my daughter who just moved to the neighborhood and is looking for a bike. We were cheerfully greeted by a «beautiful bearded man» (daughters words not mine) who showed us through the store in a very low pressure but focused and informative way. It was clear from the get go that Jake knows his bikes and has been doing this a while. He made jokes and real quality small talk while Sarah test rode and even set me up on a bike to accompany her on the last test she took (a very high end Cannondale that we’d been chatting about and he knew I had no intention of buying). When we settled on a bike (Specialized Vita Sport) and some accessories for Sarah Jake took the extra time to explain all of the intricacies of the tool kit and storage pouch so that my daughter knew what she was doing in the event that she’d need them. As a father I cant thank him enough for that (since she has had a flat and fixed it with the tools and skills you gave her!).
On top of being knowledgeable about the current product int he shop he also knew all about the history of bikes. I used to race a bit when I was younger and Jake was able to talk and actually shed light on some of the designs and blunders of the bikes of my hay day (he actually had a fantastic Fat Chance that he converted from MTB to a commuter in the shop!)
I’m so glad we found a trustworthy shop with such a great staff. Wish I had the same back home.
A note to the boss, give this guy a raise! Or maybe you keep him happy, I don’t know but he’s amazing and you should fight to keep him around.

First off, they have a quality selection. OVERPRICED, but at least they have good stuff. I usually stop by to pick up parts here and there, even though everything is cheaper online.
Not happy about my last experience though…
Good work Jake :) Wanted to support you guys but apparently you can’t take a DEBIT card without an ID. Usually don’t need ID to use a debit card, the PIN typically suffices. You also rejected my attempt to prove my ID with my phone, which is very easy to do.
Assuming your customers will fraudulently charge back small purchases (this was less than $ 50) is quite insulting and no way to do good business.
Lost customer here — I’ll just order the parts online, save some money, and not need my ID at time of purchase.
Good luck and thanks again!

Oops, never been to this location. Thought I was posting for the main store! But the 5 stars still stand because the people at Ride Brooklyn are fantastic!

Jake helped my wife and I select helmets today. We explained that we are entry-​level city bikers, and needed some basic direction for casual riding. He very patiently gave us his time and thoroughly walked us through our options with no judgment or dismissal. Very personable, enthusiastic, and informative service. Thanks so much for caring, Jake!

I dropped off my old Specialized road bike for a tune up after a long winter in storage. The staff was very informative, we decided on parts replacement and labor, I got an estimate, and expected great work. I got a call the day they worked on it and unfortunately, after they made the parts replacements and most of the work, they noticed a dent in a critical tube of the bike frame. As responsible shop owners, they recommended I do not ride the bike until the dent was fixed because it may crack and cause serious injury. After telling them I didn’t feel comfortable paying the full price for a bike I shouldn’t ride (and they acknowledged they should have caught the dent before doing the work), they didn’t charge me for any labor — just the new parts they already replaced. They even opened the door for me a few minutes after the store closed so I could pick up the bike, since that was the only night I could make it.
The store manager and entire staff recognized my level of bike knowledge and were extremely informative, down to earth, and even recommended another shop where I could get an estimate on fixing the dent (difficult because it’s an aluminum frame).
Thanks Ride BK!

We went on a Thursday afternoon and they were a bit busy. But they have a variety of bikes and accessories. The staff were nice and knowledgable even though they were busy. The prices on the bikes were reasonable. Convenient location because almost everyone in that neighborhood rides bikes.

Great experiance, dropped bike off on Sunday with a flat. They fixed it in under 15 min and also noticed that I had a broken spike. They called to check before fixing anything and were super nice. I had a few questions about my bike when I picked it up and all of the staff was super knowledgeable and helpful. They didn’t try to sell me on anything unnecessary. Prices are a bit expensive but the service was top notch and way better than many of the other shops in the area. Highly recommended.

Excellent service and good knowledgeable staff. I rented a bike from their Bergen St store and after having a good discussion with an attendant, I ordered a new bike the next day. I used their Williamsburg store since they have measuring equipment there.
I’ve since brought my bike in for free maintenance and minor tweaks and they’ve been great. Definitely recommend working with either store as they were cool in both locations.
Their prices for my bike were comparable to other local stores with the same special on offer.

Really cool place with nice people who work here. Need any help with your bike this guys will help you. The prices here are good as well

I had a really good buying experience here from the first greet until after the purchase. I was browsing stores (Ride Brooklyn, Landmark Bikes, LIC Bikes and online) and found that ride brooklyn had the best prices and selection. Staff was friendly, the bike is awesome. Only bummer was the service plan-​two free tune ups within one year of purchase. If I recall correctly, LIC Bikes services your bike purchased from them for three years.

I went to buy my first commuter bike here. When I arrived I was looking for a specific bike — they had it on the floor and I tried it. It was an XS and without even mentioning that I might be another size, assured me that it fit. (I’m not a short lady)
Now I’m a new cyclist so of course I’m no expert — but my friends are. And have been riding for years. When I showed them the bike they commented that it looked too small for me. When on it I felt cramped. (I admit I was very excited and when test rode it, it felt like a bike… I wasn’t tuned into what to pay attention to)
The next weekend I called to see if they had a medium I could try.
I went and did — it felt better. However the sales associate practically laughed at me for jumping a size saying that although the M fit me I should have tried the S… which of course they didn’t have.
He was rude and gave off a «couldn’t care less» attitude — when I was trying to just be comfortable on a bike I’d be riding every day. He even walked away from us when we were deciding if I should take the M or try an S. I just wanted to leave and take the M — which I’ve been riding and is comfortable– even if my saddle is a smidge too low.
I’ll be buying my next bike from a different store next year. (This was their cheapest starter bike) The store and most employees are great. (The extra star is for my helmet and the original kind sales associate) But this man turned me off of ride Brooklyn forever.

They deserve credit for the ⁷⁄₂₄ pump they have outside (which can be a lifesaver), but that wouldn’t warrant a 5 star review on its own.
I was put off by the Best-​Buy-​of-​bikes vibe that looking inside gave me, finally went in for a flat 15 min before closing time, having no other close alternative.
They change the tube for the same (under 20 $) price some places charge to patch it, and they’re quite fast and attentive (but not domineering).
Haven’t gone in for any check-​ups or repairs yet, but saw a few people leaving satisfied after successful ones, so that’s probably where I’ll end up the next time I need one of those.

Rented a bike for the weekend. Great service, great people. Shop has a nice selection of bikes and gear. I was really surprised at how good the pricing was. Would definitely recommend.

Nice to know you can find bike rentals in the area. Not much selections though for purchasing.

When I saw a bike shop open up in Northside Piers, I rolled my eyes, expecting stupid high prices that have generally come with all the stores in this new «development». The trying-​too-​hard name and graffiti logo did not help.
But man was I wrong! These guys have a good selection of gear and accessories and charge a very fair price, even beating out Amazon for a few things. Haven’t tried the service yet but the posted rates seemed very reasonable as well.

I had been in this place a few times for minor repairs and they never charged me for the work. I promised to return when I needed a real repair. Then I got into a bike accident and had some minor damage. Ride Brooklyn fixed my Bianchi up good as new. They were even running a fall special on a tune up. They replaced parts and did the tune up very inexpensively. My bike rode better then ever. Not to mention these guys are super nice. Never condescending, don’t come off like bike snobs and explain all the work very patiently. I’m a very satisfied customer.

Needed to rent a bike, I was in and out in 5 min. The staff is friendly and helpful.
The bikes are nice and come with a lock.

I’ve been to a lot of bike shops in the city. Hands down, this place is my new favorite shop because of the perfect balance of exceptional customer service and experienced mechanics.
I brought in my bike for a tune only to realize I had worn out my big ring. They did an exceptional job tuning the bike, greasing my hubs, truing my wheels, getting the squeak out of my breaks. But also giving me a run down of everything that they were going to complete and why it needed to be done. The explanation part was something that no other shop had done for me. They also talked to me about avoiding future repairs and about my ride style to help me prevent some of the wear and tear on my bike.
The tune-​up was really good here and a fair price to pay. I was impressed with how thorough they were about inspecting my bike while I was there.
Lucas (Luke) took care of my bike here and remembered me and promptly grabbed my bike upon seeing me walk through the doors, that’s customer service that is much appreciated.
Needless to say I’m a fan and will be coming back for anything repair and maintenance related.

Bikes are in really good shape. People are nice and responsible. They will check your bike and let you know everything about it. Friendly. Well located.
Little bit pricy.

Cool fairly new bike shop that just opened in Williamsburg. I needed a new saddle for my fixed gear bike as mine had been stolen. I nabbed a new one here for $ 35 and they installed it without much trouble. No labor charges!
They also recommended I get a chain to protect from theft but I decided to leave the seat as-​is and try my luck again.
Also nabbed a sweet rechargeable LED headlamp for the front of my bike. Good quality acessories they have.
These guys are cool and friendly. Not a *HUGE* selection of stuff, but I think they just opened so they’re figuring out what sells.
I’ll surely be back.