Super Laundromat

I saw the negative reviews and was nervous but didn’t have any problems. This is my nearest laundromat and I hate walking around with all my laundry especially because I always procrastinate and then I have a ton to wash. The workers weren’t especially friendly but they weren’t mean. In fact they left me alone for the most part. I like it because there was a place to sit down and wait for my laundry. The machines seem ok quality. The only tricky thing is the dryer. You have to put in a quarter for every 7 minutes. Once you put in a quarter, you have to press start again, even if you already pressed it. It seems to be a weird quirk. One lady who worked there was helpful and showed when she saw I was struggling. I have noticed they are much nicer to some people who pay to get their laundry done but that does make sense. They make a $ 5 profit off me once a month compared to these regulars who pay wayyyy more. If you just need a place to wash your clothes and sit-​down this is perfectly good. If you want excellent customer service and nice accommodations, maybe keep looking.

Unfortunately, all the negative reviews are true. I’ve been going here for about 2 years and the oldest lady is really nasty. It’s funny though, my friend also attends this place and they treat him really nice. It really depends on whether or not they like you.
Reason for the 1-​star
1. Nasty attitude from the oldest lady
2. They’ve lost so many of my items over the years that I just had to stop dropping off laundry and do it myself.
3. I saw them carelessly handling other people’s laundry (Dropping it on the floor and letting it remain there, etc) that made me feel uncomfortable to drop off my stuff
My advice to you if you have to go there
1. They don’t fully seem to speak English well so you can’t really rationalize with them. Don’t take it personally if they are nasty to you, just IGNORE them and minimize your interaction with them.
2. If they persist on berating you or acting really out of line, tell them to stop, say no in a stern way. I tried this after the old lady kept on trying to control how I handled my clothes, treating me like a child. I told her she was complaining too much and that it was enough. She stopped.
I kind of feel bad for these ladies though, this particular lady is really old and is most likely doing it for income. It looks like hard labor!
Hope this helps.

Horribly rude service and hostile owners. Be prepared to get yelled at for anything that they don’t like — standing too long in the aisle, closing the doors too hard, putting your laundry bag on the wrong table, reminding them about your drop off preferences…
Take your business elsewhere and show them that customer service matters.

STAY AWAY
The first time I came here. They right away made me feel like I was not welcomed. Yelling at me «Careful with the dryer, it’s new!», okay I get it, it’s expensive but I did not even touch the damn machine! There are ways of talking to your clients, especially if you want them to come back… I let it go and went on with my own business.
I kept on coming regularly to do my laundry, never a hello, the only people they would say hello to, is drop off or dry cleaning, of course! More money! Btw, I had a shirt dry cleaned and it came back as dirty as in came in, with a hint of «fabreze» — yeah, I can do that too.
Now this time, I just needed one more quarter to get my machine started, I had 2 dimes & 5 pennies, I asked them for a quarter in exchange and they replied «no pennies» — «Please, it’s just 5 pennies, I just need 1 more quarter to get started» — «No pennies» — REALLY?! — «Bad for business» I told them and left with my laundry bag, to go 2 blocks down to Smith Laundry
who are adorable and I can’t wait to get all my friends in the ‘hood to go there now!
Do the neighborhood a favor and yourself, DO NOT GO HERE. They are definitely NOT helpful and for the cherry in top, they are MEAN!

I used their dry cleaning and drop of service. Everything is always clean and smells nice! They fold everything so nicely!!! How do they do it so perfectly.

Wow, whoever gave this place a bad review must be racist. I love this laundromat and the women who work there. They know my name and always say hello and ask how I’ve been, even when I am just walking by. Drop off is quick cheap and easy.

picked up laundry at 8pm. put on pajamas at 1:30am. still toasty! everything was packed and folded very nicely. laundry geniuses.

Oh dear! I’m not alone! We live the next block and recently I was injured at one knee and even avoiding the place for a while, I found the location kind of mandatory not to walk too much… (costumers can have a short memory) I forgot when my son pounched lightly one of the machines because the coins wheren’t going down, and the old lady arrived screaming at him, a little too much, but kind of understandable from an old lady, and said, «NO! NO! Like this you break this!» and went away coming back whit a big srew driver and started to hit the machine so loud that we had really to suffocate a great big laugh! But this last time, more recently, since she screamed at me after complaining for machine #11 (that’s actually a quarter coins eaters, requiring 9 but getting as much as you will absentmindedly drop-​in to reach the number of coins needed to start the washing cycle) and never having not a refund, but someone just giving a damn about my super kind and shy concern, I have to SAY SOMETHING! they not only ignored me or just went trying to check if I was telling the truth just opening the machine coin drawer… and not only I gave to the nasty place my extra 3 or 4 head-​in-​the clouds, quarters, but the week after, this time having only the #11 machine free, I counted carefully the amount, and after 9 quarters it was showing still 3 missing. So I pointed that out at the lady and I received one of the most scary, abusive, nasty respons I ever had in my whole life! Yes, she said «I’ve seen you before» to me too, and she remarked as always that I was the one too slow! (yes, she always pushed me to do my laundry FAST, maybe because I was a little more slow because of my injury)? Brrr, It really makes me feeling bad that way they have to treat you! Thanks god, today I had a good laugh reading all the comments, and I hate a little bit or a good abuse, so: PLEASE! BOYCOTT THIS PLACE! This laundry good for a simulation of a daungeon or hell… and I do not speak enough english to demolish their Unilocal reputation, but I have at least three other good stories to tell you about this place. And, oh, yes, I called the 411 Business Boureau and I filed my complain. It probably was unusefull, but I think it is against the law to steal sistematically money to your costumers with your machines and keep on the good ones the sign that says «not for the public» or reserved only for the shop owner.
To arrass your costumers can’t be complained, there is not way to file for it, they said, she should have pushed me or so to file a complain for fisical abuse to the police. Thing she not did, she did not touched me, thank god! But she made me feel really abused by her crazy screams in front of all the other astonished costumers. I was looking around for someone to say something but I think now, they were all doomed! :) I thank all of you for your comments. Now I feel I have some simpatetic souls around here! Ah! ah!ah!ah!ah!

All of these negative reviews are true. This is the single worst commercial establishment I’ve ever been to. They scream at you for doing things like closing the dryer door too hard, using a machine that they would want to use. I even once got yelled at for forgetting a sock in the washer — she berated me about how I have to look closely when I remove my things, as if I intentionally was going to lose my own sock. THey are so unaccomodating it is laughable. Today, first when I was doing my wash the lady actually pushed past me 3 times over the course of 60 seconds, never even acknowledging it let alone apologizing, and of course when she could easily have walked behind me rather than into me. Then, after my dry cycle i had my things in the cart about ready to fold them on the table when that same employee literally pushed herself in front of me and took my spot. When I (nicely) said I was using that space, she flat out ignored me, just talking sh*t to the other two, and then one of the other ladies starts screaming at me that this area is not for customers and that I need to use the table up front, where the floor is sopping wet, and where the table was occupied with another person’s things. Of course i and others have used this space before and never been told that, nor is there a sign… nor would that even be relevant, this is simply no way to treat another person, especially a customer. Continually yelling — I even asked her to stop yelling and she said «I’m not yelling I’m talking loud» — next she goes and yells at that person for putting her clothes on that table before washing. She was clearly supposed to know that filthy table was only for customers with clean clothes. All the while saying things to me like «Ive seen you before» as if that meant I am a horrible person simply for having been in there before. Unfortunately I live right upstairs and so location is convenient, but I will now make the trek a few blocks simply to avoid these nasty horrible people. You should too. Ideas for how to boycott and/​or sabotage this business are actually welcome. I can’t believe that not only I just wrote it but I think I actually also mean it!

The person who runs this place is a crazy nasty old lady who screams at customers. Sometimes it’s funny but early in the morning seeing her scream at a sweet old man for putting his laundry bags on the folding tables and then for opening the washer the «wrong» way until he got upset and left and then immediately screaming at a woman for using the «wrong» rolling bin was irritating and stressful to be around. If you like a little abuse with your laundry this is the place for you.

Cheap, fast, late hours. What more could you want?
Drop-​off dry cleaning is redonk cheap ($ 50 for 8 dresses), but I wouldn’t trust my fancy finery.

I agree with all that’s been said. MEAN MEAN lady!!!
everytime i have been in there i have seen someone chastised for trivial things… like bringing in a slightly wet umbrella. I have been yelled at for closing the dryer door too hard, among other things. Today I realized I left a full bottle of detergent there two days ago, with my name on it large in sharpee. I just inquired about it and when I had barely gotten he words out of my mouth she yelled «No! We do not hold detergent!» me: «but my name is on it, can you just…» Her: «NO!»
I hate this place and can’t wait til my regular place is accepting do-​it-​yourself laundry again.

They get the job done and are open late… but today I got my laundry back and it smells like pee. Maybe this is just an «off» load but I’ve never been very impressed with how my clothes come back. I’m trying
.

This is the worst laundromat I’ve ever been to. PERIOD.
I have a newborn daughter and they are ½ block from my house, which is the only reason I tried them more than once. Every time I did self-​serve laundry there, the employees made me feel like a trespasser and had no trouble bumping into me repeatedly and giving me the stink-​eye whenever I asked a question. But today was the LAST STRAW.
My mother went there to help me with laundry, and after we had already paid to use two of the washing machines they started YELLING at her that she had taken the machines they wanted and basically drove her out, complete with two loads of wet laundry that she had to dry elsewhere. It was insane, I’m never going back and we are considering filing a Better Business Bureau complaint for harassment.

It’s been a while since I’ve posted any reviews on Unilocal.I’m lazy, what can I say? I’ve had all KINDS of experiences (ranging from very very good to very very bad) at a variety of places that I could have (and admittedly should have) Unilocal’d about and just didn’t because, as I said, I’m lazy.
With that said, I have just experienced something SO horrible that it has brought me out of my no-​Yelping slump.
If I could give Super Laundromat of 355 Smith Street in Brooklyn’s Carroll Gardens less than zero stars, I would. There is another laundromat just 3 blocks north on Smith Street that is actually closer to my apartment, but I kept going back to «Super» Laundromat because it was a smidge bigger and has slightly bigger machines than the aforementioned laundromat. EVERY TIME I have EVER been to Super Laundromat I have been met with pure (and I’m not exaggerating here) H.O.S.T.I.L.I.T.Y. They yell at me, they scream at me, and, if the ladies working there weren’t 4 feet tall I’m sure they would also try and push me around physically. There is a huge language barrier (my fault for not speaking Chinese?) and even when asking simple questions, I am met with yelling responses, most of which I don’t understand. Then, after one or all of the women working there yell at me, they proceed to turn around and talk shit about me amongst themselves for the remainder of my dry cycle.
I know this sounds like trivial pissing and moaning, but jeeeeeezus. I feel that I should be able to do my laundry without having fear. Seriously, it’s just an uncomfortable situation every time. Trust me, if you have a choice of laundromats in this area and if there is one a little further away than this place from where you are, go to the other place. That way, you can have clean laundry AND a clean conscience.

They steal your clothes. Do not go here.
I brought in a small bag of clothes to wash and fold last week. I would have waited till I had more clothes but I was in a pinch. I paid their minimum bag rate of $ 9.00. I then had to go out of town and upon opening the bag discovered that one of my shirts was gone. Funny, a $ 60 j. crew shirt just missing? I called multiple times and they played dumb.