Tri-State Camera

Our company had a printer repaired here, we were told it was ready for pickup and sent a courier only to not have the power cord put back in the box. I called two weeks ago and was told it would be sent FedEx that evening. We have called numerous time with no call back or response. I would not use this company again.

Was the lens what I ordered? Yes.
Does it work correctly? Yes.
Herein ends the positive comments I have for this company.
Problem 1: I went to register my lens with the manufacturer: «Please call us immediately.» It turns out this is some sort of black market lens dealer that pops up on Google when you look for lenses to purchase. I do not get my 6-​year warranty because of this and I do not get any customer support from the manufacturer.
Problem 2: After placing my online order, it took nearly two weeks and an email and phone call from me to even get the order confirmed and shipped (although the money left my paypal account instantly when I ordered it).
Problem 3: Lens rebates? Again, don’t exist because I have a black market lens.
DO NOT BUY FROM THIS RETAILER.

I am not a frequent Unilocal commenter. I really liked my shopping experience through their website. I bought a Nikon D3200 camera with the lowest possible price for a refurbished item. It was delivered in one day instead of 3 – 5 as advertised, for free. I do not live in Brooklyn :)
Moreover, the guy called me and asked me whether i would like to add 4 year extended warranty for $ 37 (which is almost free for a $ 410 camera, which retails for around $ 550 – 600).
Very pleasant guy.
I logged in Unilocal to leave this review and I saw all these negative reviews, very surprising. Moreover, their google reputation is also very very high. Something does not add up.
UPDATE on 03/​19/​2015: Looking through my reviews I wanted to check this place’s almost one year after writing this review. My camera is as good as it gets, working perfectly, taking beautiful pictures; probably I was one of the few that was pleased with their service and I was lucky. I have a four year warranty too and it is legit. Interesting and feeling lucky. I am not usually this lucky in shopping, crossing fingers.

I bought a camera from tri state online. It was supposed to be new and yet I did not get a warranty card with it. I have emailed and called for 2 days with no response. Now I am wondering if it was really new. This is not right!

You should read this.

They are gone! This building is now available for rent. Bad karma always catches up, even more so with Unilocal to help.

I signed up for a Unilocal account just to leave this account of my terrible experience with this store.
I can’t argue with any of the reviews here on this site. My experience was nearly identical to Andres F.‘s.
After ordering a Tamron 18−270mm lens (
) for my camera, a man called me telling me that he had a better combo that would «meet my situation and expertise better» than the 18−270mm. He convinced me «through his 60 years of experience» that a Tamron 75−300mm (
) with a zoom extender (
) would be better off, all for the same price, and he would even throw in a $ 10 UV filter and a cleaning kit «for free» with the deal. Like Andres, I should have known better.
Upon further research of the purchase, I found that the lens the man offered to swap out was nearly half the price on Amazon (
), did NOT have Image Stabilization (practically essential for handheld shooting, especially on that zoom), and was a MUCH more cheaply-​made, lower-​quality lens than the one I’d originally wanted. My goal was to get a solid, general-​use lens that could operate on a wide range of of convenient focal lengths, and what I ended up with was a cheap, slow lens that was entirely useless for shooting anything unless you were outdoors and on a tripod. Also, the zoom extender was a completely pointless addition to a lens that already zoomed way further than I needed, even at its lowest zoom.
After returning the entire package (and paying for shipping back) for a refund, I learned that my refund had apparently been deducted 10% for what is, as of this writing, an unknown fee. I would expect a restocking fee, but their site specifically states that there is a 15% restocking fee only if the equipment was returned with missing inserts or parts, which I made sure prior to shipment was NOT the case. It was probably for returning a product «for a reason that wasn’t their fault.» Very slimy.
I fully admit that it was my fault for not knowing better. However, with the convenience of Amazon at our disposal today, these sorts of business practices are almost cartoonish. The guy who called me originally was incredibly courteous and «knowledgeable» about the whole thing, and I should have known that his «courtesy call» was really to pawn off a cheap lens that they had marked up for extra profit. Unbeknownst to me, his «decades of experience» were in ripping off less-​knowledgeable customers.
I can’t stress how dirty and underhanded the whole ordeal was, all under the guise of «helping me out» with their «extensive experience.» DO NOT DO BUSINESS WITH THESE FOLKS. Opt to pay the little bit extra on more reputable sites and not have to deal with swindlers like this.
Edit: Also, I noticed that Kristine H. under me had to email them and ask for a refund upon their receipt of the product. I had to do the same. Their refund was, in fact, NOT automatic and had to be requested. It wasn’t until the next day that it actually showed up, and then, it went down as described above.

HORRIBLE customer service. I purchased a meat slicer online, got an e-​mail message that they didn’t have it in stock but did have a more expensive item in stock — which they were more than willing to accept payment via PayPal. I told them to cancel the order and refund the money. It’s been TWO weeks and I still have not received my refund.

I bought a lens for my camera and shortly after received a call from this man with a thick foreign accent during working hours who talked on and on about how he had a better deal for me with a better lens that would cost me less. I should have known better. After a few days I received the promised lens at a cost of a little under $ 500… I researched online and found the exact same lens for a A LITTLE OVER A $ 100!!! $%$# Thieves!
The next day I returned the lens and asked for a refund which came a week later… BUT THAT’S NOT ALL. today I found that they had added over $ 300 to my credit card and I haven’t purchased a thing from them since (and would never again). I will find a way to report theses coniving bastards… but now, to fight them with my bank! Can’t believe we allow scoundrels like this to thrive in our country!

Tri-​State Camera is also known as clickonadeal via
! Buyer beware! You will have to ask for your refund if you return something. It is NOT automatic once they receive the product in their warehouse.
I purchased a Canon 430EX Speedlite Flash through their store-​front on
. I changed my mind and decided to return the product. I was given a Return Authorization number (RA#) and shipped it back to Tristate per their exact directions. Months go by and I don’t see a credit back to my account and according to my package tracking, Tristate received my package. I call their customer service with my RA# and the representative then issued the refund.
Prices my be slightly be competitive but be completely confident with your purchase if you choose to go with Tristate.