US Post Office

I get a pink pick up notice on January 27^th. It says after the 28^th I can pick it up. Cool.
I go pick it up on the 29^th. They can’t find it. Why in the hell can’t you find it? If you get something in the mail that says «Hey. Your package is going to be here for pickup» you expect it to be there 10 times out of 10.
They do little to no work locating anything lost in there. The supervisor gave me a contact number that doesn’t work. At all. That thing will ring until the end of time. Nobody will answer it.
Then now I get a notification that it’s being sent back to the sender. You have 30 days to claim it before that happens. These people need to pick it up and stop the foolishness. Clerks. Couriers. Everyone in that place. Save yourself the hassle and ship UPS or FedEx

I moved around here in 2012, since then I have lost mail, mail has been delivered weeks late, if at all, I get mail once in a while, if at all. The trucks delivering bulk mail are ok, but my regular day to day is horrendous! Haven’t received a piece of mail in the lat 3 days, really!?! My calls of complaints are responded with «there’s nothing we can do» «we’ll investigate» or best yet «you should get a PO box». WTF!

I came to this location because I knew I won’t make it to Coney Island location on time. I found long line and only one person hi help customers.
Maybe I just had bad luck, but just when I got to the front of the line, they opened another window. The workers here are friendly, an typo can tell they like their job.
I just needed to send an official letter, that I needed to make sure it will be delivered.
25 minutes waiting, for 3 minutes service.
Nice people, slow service.

Often shopping for a quantity of stamps [books and rolls]. This place never answers the phone when I’ve called. So I have to spend my energy, time and gas going, looking for parking. Only to find out that they don’t have what is wanted or in the quantity that’s needed.

I think this post office is worst than Utica & Lenox & that’s saying alot. They constantly misplace my packages and the manager there is a moron. I think I’m going to have to open a post office box back up downtown Brooklyn just to avoid the aggrivation.

This is a pretty good post office.
When I go there (around 12:30 — 1:00) is hardly ever a line.
If there is a line it moves pretty quickly.
If you are there just to pick up there’s usually a separate window for that (I think it’s the 4^th one).
Parking over here sucks.
75% of the time there aren’t even metered spots.

If you want to mail a stamped envelope — fine. Otherwise don’t go here. The manager is as ignorant as the workers. They would not take an envelope with a card inside as first class mail but insisted it is a «parcel» and we have to pay more. Apparently, they do not know what the non-​machinable category is, and that if the envelope is a #10 envelope less than ¹⁄₈ inch thick, it is NOT a parcel. So after walking a mile to the post office (our location has been closed the past week due to computer breakdown!), an hour wait and arguing with these obstinate, incompetents I was turned back. Shame on you!

I like this US Postal office. It is well organized and the staff keeps the line moving (which is important since it’s a small location… lines can easily be out the door). Make sure you have your information ready. People can get really irritated with a hold up!

One problem after another. Lost packages more, rude people and always a mess. I have never been into a post office this disorganized. There is one nice fellow there– I’m not sure his name but he was nice. I sent a regular letter and the recipient never received it. Why? Because it came back to me in the mail with a «Address Not Deliverable» sticker on it. Fist off, the address is correct and second, I got it back a month later. Then another time I wait for a package that was mailed express to me, overnight turned into 8 days of me waiting for my package, numerous trips to the post office and numerous phone calls to USPS. Find another post office.

Great Post Office with nice folks working here just be careful if you are driving here because it’s in front of a very busy area!
It’s on Flatbush avenue for starters, and there’s a McDonald’s next door and just a few metered spots in the immediate area.
Other than that it’s A-​OK, wait times are average and it’s a full service P.O.

The new manager here is a total Idiot! She made the best employee leave here then puts a dumpy woman who doesn’t want to do anything at the window. She is always yelling at someone or giving her opinion about something. She also allows people to cut the line and many times this place is packed when she does it! I had to call the postal inspector about her and I was told they have heard these same exact complaints before about her. I have a meeting with a regional supervisor about her at the end of the month. I hope to get something done about this witch!
PS She tells people «if they don’t support the post office, they will be gone and people will not have jobs». Sounds good. So stop hiring people that don’t want to work or curse when you come to their window!

This post office, despite being woefully understaffed, is usually very friendly. The lines move fairly quickly, and the staff remains pleasant despite the VERY TRYING clientele that frequents this location.

These employees need to go back to their customer service/​relations refresher course.
I’m instructed by the teller in the first window to wait behind another window, outside of the main line. Waiting behind another customer. Finally, it was my turn.
My words to the teller was, politely:
Me: «Hi, I’m wondering if you can help me. I’ve been to the Cadman Plaza Office to get this sorted out and they told me to come here. I received a pink slip saying my package is at my local station. But I did a redelivery online and I have my confirmation codes here. It’s been over a week.»
Female Teller: «So you had a pink slip. This is the wrong window, you need his window for pick-​up.» «Hey, [Male Teller], here’s another pink slip with a story!»
Male Teller: (Chuckles) «Oh word, another one with a story?!»
So, now I have another story and it goes to these workers, whom I should’ve told off at the post office, but was too shocked, embarrassed and hurt to say anything: I’m sorry you hate your jobs and feel it necessary to make your customers feel like they’re a waste of your time. I’ve spent hours on the phone with the 1800 number trying to figure out why my package wasn’t redelivered. If you say, it wasn’t eligible for redelivery, then why do I have a confirmation number from your main site? Plus, when trying to phone this office, it rings off the hook. You need a good overhaul/​turnover and start anew with workers who care.
I’m honestly surprised that the United States Post Office isn’t claiming bankruptcy. I think I’m happier when getting better service from UPS/​Fedex and all the likes.
That is my story.

Ditto what Hank said. It’s my favorite post office in the area. It’s hard to park over there (I don’t do McD’s so I don’t use their lot) so I also use other POs where parking is better. While it’s not unique to have an employee oversee the line of customers and expedite things, people at the Ryder PO just seem to have a great attitude toward their jobs. They’re more polite and helpful, and they make a trip to the post office more pleasant and efficient than at other POs.

This is the best post office in Brooklyn, period. I have gone here early in the morning, just before closing, during the christmas rush, tax deadlines and always the service has been the same. GREAT! There is usually a long line but no worry, the lines move rather quickly since there seem to be many windows open. Once you are at your window, they greet you with a friendly smile or a good morning or a good afternoon. At first, I thought I was at the wrong place, not being used to having such delightful
a civil service operation.
Maybe I’m in postal heaven because, there is even a magnificient mural of the Brooklyn Dodgers on the wall. Also there is a concierge at the line that will guide you to the right area or help you with your package. If you have a pre-​paid package, he will point you to the other wing where you can just drop it in the metal box! Or he can just take it there for you. If your package is opened, he will give you the official tape to seal it up. If you need a box, he will go to the basement and get if for you! The current guide’s name is Vito (& he’s not even Italian!) but all previous guides at this particular location has always been helpful and knowledable.
Once you are at one of many opened windows, you will have a great transaction with one of the happiest postal employees that you will ever meet. Imagine that. These guys give «going postal!» a bad name. They seem to really enjoy their jobs. Also I noticed that there is very little turn over at this branch. Some of the employees (behind the window anyway) seemed to have been here for years and years. So if you want a good experience or if you have a package to drop off in a hurry, come to this location. They really know how to treat a customer.
& also having a McDonalds next door doesn’t hurt either. You can park your car, buy a cup of coffee and then drop off them presents. I wonder if they have WiFi?