US Post Office

The worst nightmare .
Mail carries hate the jobs and no one does nothing to solve the problems with our mail

Something is seriously wrong with the USPS in Brooklyn, NY. Shipped a package Priority Mail on ¹⁄₂₅ from NE PA to Brooklyn — USPS quoted 2 day delivery. Package arrived in Brooklyn on ¹⁄₂₇ and sat «on its way to the local PO» for 7 days. Not one scan for a week. It took USPS 7 days to move my package 6 miles.
I opened a case on Feb. 1 called the Brooklyn terminal. Their favorite saying? «Priority Mail doesn’t guarantee anything» and in Brooklyn this apparently means they take as much time as they possibly can.

I try to never use my address for things, just too avoid this post office. I’ve never experienced anything like it. In the 6 years that I’ve been living in the district, I can confirm everything mentioned in the comments left before me.
Packages are never delivered. Sometimes when you go pick them up, the post office «can’t find them.» If you find the time to go back a few days later and wait another 1 – 2 hours, sometimes they will find the package. Sometimes your shipment just vanished (magic!) I’ve also gone in for a certified letter and been told «the woman who knows how to do that isn’t hear today.» This is especially helpful when the PO is only open when I’m at work.
Today I went to try and pick up a delivery, but the line was OUT THE DOOR. Yes, thankfully it is warm because people had to start waiting outside. This was at 9:10am. I don’t even want to know how long that takes, and can’t be that late to work. I think I may never be able to get my delivery.
Is there any way to log a complaint against this facility? Specifically for generally horrific service?

NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO.
That’s me, upon seeing the notorious pink slip left my this post office when I’m pretty sure they never even TRIED to deliver my package since I was home for the entirety of the delivery window!!!
Other reviews are spot on, not much to add. Understaffed, unorganized, hell hole, lines for eternity even on the most off of off-​peak hours.

The. Absolute. Worst. They are understaffed and the staff they do have is apathetic and slow. I can’t wait until my lease is up so I can move and have a different post office.

I now understand why this place is the seventh layer of hell. Today while waiting in a package line that stretched the length of the post office, I met the manager. While first in line, he asked me «Have you been helped?» I replied, «no, still waiting.» He simply said «okay» and walked away! No apology, no action taken, nothing. If a manager doesn’t even know how to provide customer service, how would his employees?

I want to write a review for Ms. Harvey (spelling?) who helped me today 5÷8÷2015 at this location.
She was amazing. I entered into the post office feeling very frustrated as a package that carried very important documents for a lease had not been delivered. I would have lost significant/​monumental money had this document not been delivered. Additionally, I currently live in Chicago and needed to catch a flight back within 3 hours of entering the post office. If you can imagine my emotions were high. The original carrier had missed the building to drop it off and deemed the leasing office «closed for business» although it was open. Ms. Harvey yielded my questions and initial anger as to why the package wasn’t delivered. And despite me being upset and crying in the post office, she proceeded to help me. She found the original carrier and ensured that the package was delivered. She was incredibly responsive, went ABOVE AND BEYOND, and was somehow nice to me the entire exchange. I only wish I could do more to explain how incredible her customer service skills were in this very intense moment.
Someone get this girl a raise and a promotion — this was managerial level service. Cannot thank her enough for literally saving me in this very scary situation.

And I – my head oppressed by horror — said:
«Master, what is it that I hear? Who are
those people so defeated by their pain?»
And he to me: «This miserable way
is taken by the sorry souls of those
who lived without disgrace and without praise.
They now commingle with the coward angels,
the company of those who were not rebels
nor faithful to their God, but stood apart.
The heavens, that their beauty not be lessened,
have cast them out, nor will deep Hell receive them
even the wicked cannot glory in them.

No one was rude or unprofessional but the short line took around a half hour when I went here on a weekday.

Dealing with this post office is a kafkaesque experience. One orders a package unkowingly entering into a labrynth of pink slips, busy signals, lines that dont move, and sweltering offices only to find that the package you ordered has been lost. Its almost poetic how bad this postal service is. I am tempted to believe that it is a long performance art piece about the failure of communication in the modern era based on Tomas Pynchon’s «The Crying of Lot 49».
I have had problems with this post office since I moved to the neighborhood 3 years ago. From finding my mail strewn across my stoop to lost packages and false delivery notices to being SEXUALLY HARASSED by my mail man this post office has carfully and systematically broken me down. I have had to tell my family and friends not to send me mail because nearly every thing it get is damaged (letters left in the snow, or somehow ripped in half) or simply never shows up (It sucks to get a pink slip, but it is even worse when they dont even leave you a slip). I called the post office to check on a package which was never delivered to my address but that their tracking system says I have recieved, and I get a BUSY SIGNAL? Is it 1993? Do they only have 1 phone?

This has got to be the worst post office in the country. Long lines, misplaced items… don’t even try to call them, they put you on hold immediately and leave you there.

I would rather have coat hangers driven into my gums than deal with this P.O. location. It is the 8^th circle of hell. It is where your coveted treasures go to die. As soon as you walk in, it is like crossing the event horizon of a black hole.
I don’t even live in this neighborhood, or anywhere near it. I was one of the «lucky’ ones from Clinton Hill whose mail got re-​routed to this location while the Pratt station temporarily closed. During that time, I had one package lost and another one stuck in a void for days before I was finally able to track it down myself. It started when, despite my having taken the day off to sign for the delivery, I got the little salmon colored slip of death with this address on it. I signed it and put it back in my mailbox. The mailman clearly took it, as it was no longer in my box, but the package never came. I filled out a redelivery request online. Still nothing. I called repeatedly. Customer service was useless and just filled out additional redelivery requests. I tried calling the location, but no one ever answers the goddam phone.
Finally I realized the only way I’m getting my package is to go there myself, which involved taking the G train (already in a foul mood before I even get there), trying to figure out which overwhelming, snaking line to get on, and waiting for 45 minutes… only to be told that my package was in the *newly opened* Pratt Station.
…then why the hell did I get a slip with this address on it? Why did no one call me when they saw my MULTIPLE redelivery requests? Or write it down on the slip? Fuckers.
So you can only imagine how my heart sank when I just checked on the tracking for another package, only to see the 11 206 zip code. I already know I’m not going to get it. To put things in perspective, it was sent from DUMBO, about 20 minutes away, using 1-​day Priority shipping. It is now 4 days later. The estimated delivery is Friday 4/​10, while the tracking says it is out for delivery now. Nothing makes sense. Everything is wrong.
I really, really feel for those who have to deal with this location as their regular P.O. It would be easier to just burn the place down and carve out out a pit from which the residents have to dig their mail. Everyone in the neighborhood should just pay up for Fedex and UPS, and the USPS should reimburse the difference.

Waiting in line at a Post Office is always going to be hell; this place is even worse if you can imagine it. The workers move like snails and act like incompetent buffoons.
The thing that tipped the scale to 2 star status was that I just called this location in fear of not getting through, and not only did the USPS customer rep pick up the phone after two rings, but they were able to find that my package ordered from India on
was in their location. I had assumed it was stolen or the USPS messed up because it had been almost a month since they claimed to have «delivered» to my apartment. (Those tracking notices are bullshit.) Thankful they found it.
Other reviews said the phone just rings and no one picks up, so I was really concerned, but I am proof that this location has clearly improved.

This is by far the 2^nd worst post office i been too. The one in brownsville on bristol st is the worst. Anyway back to this post office at bushwick. There’s usually 3 lines here. The first line I’m going to example to you is the money order and personalized stamps which is usually the fastest and shortest line there, the second line is for mailing out stuff that line is off and on depending on the day and the third and last line is the worst of them all it’s for picking up your packages it’s the longest and slowest line you will wait on this line for 45 until an hour or more on most days the line goes all the way to the back of the post office it’s absolutely terrible. You would’ve swore there were a bunch of snails and turtles working in the back try to find your package. I despise coming here. My advice to you is if you order something online and received the pink slip from the post office. Do yourself a favor wait for it to go back to the carrier you order from and ask for a refund because it’s just not worth it especially if you don’t have the time or the patience.
P.s it’s hot as balls in there i hate it there.

For those of us who have to currently go through this post office because gentrification forced the Pratt/​11 205 post office out of its building:
If you try to reschedule a delivery you missed, they will not redeliver. Just go pick up your package. Count on standing in line for at least 45 minutes. The package pickup line was easily twice as long as the regular line.
If you call the 1800 number about your package, they will give you 2 phone numbers to call. Both will have an eternal busy signal. Just go pick up your package.
If you want to file a complaint at the 1800 number. But it won’t do any good. This post office is simply overworked, having to handle all of the redirected 11 205 mail. There are no solutions until our post office opens up again.
Just go pick up your package.

When it’s bad, there’s nothing worse. When it’s not real bad, it’s still pretty horrible. Some mention the staff being calm. Which is a nice way of saying, the don’t give a f*#^ about you because the slower they move, they less work they have to do and the more likely people are to leave the line.
Make sure your phone is fully charged before coming here! You will need every bit of battery life to survive the line.

This is literally the worst post office on the face of the earth. Most of my mail is usually left in the common area in my complex but when I tried to order some clothes online my package was never delivered. No note was left, no notification, nothing. When I finally tracked the package after waiting a week its status was «package could not be delivered as addressed.» This was the same address I used for everything, it works fine and I verified it with the sender. Finally after I decided to call the post office I discovered that they never answer the phone. All I heard was a busy tone every time I called, and I had to have called over 20 times at that point. I even called customer service and got a re-​deliver order placed on the package, but it never came, this place just returned it to the sender.
So lesson learned: If you live in the area, ship everything to your work or risk having it lost in this black hole of a post office forever.

If I had a dollar for every time my doorbell wasn’t rung, and there was no slip left… It has happened for every single delivery myself and my roommates have gotten in the four years I have lived here. Not once have I not had to trek down to the post office to get my package. Our doorbell is clearly marked, there is even a sign with an arrow pointing to it on our door just in case you can’t find it.
Do you even bring the packages out for delivery or attempt to deliver them? Or just pretend to?
Also… My roommates and I refer to this place as «The Gates of Hell» not only is it 5000 degrees inside, it’s also miserable. They let their «regulars» cut the already long lines. If you have to go here give yourself at least an hour to pick up a package, and that’s if the line only has five-​ten people on it.

So I came in to pick up a package. Can’t be that bad, right? Just some waiting. I’ve got time.
…
Not really, this place is actual purgatory. The only way the line is gonna move is if someone in it drops dead of exhaustion. Whatever you’re here for, it’s not worth it. Go home, back to your lives, your families. They miss you. Save yourselves.

If this is your local post office, may god help you.
The lines are consistently long: last time I came here, I spent an hour and a half waiting in line. Then they told me they lost my package and there was nothing I could do but go home. They called me back 4 days later to tell me they found it, so I had to go back and wait another hour in line.
You get the impression that no one here actually cares about you or any else.
An old man came came to pick up a package while I was there a few weeks ago. The woman at the counter told him to write his address on the screen, but his hands were too shaky to write anything. He said he was unable to write and her expert reaction was to raise her voice and say, «Sir! I’m not giving you anything unless you can write! Please step off the line for the next customer.» He was pretty shocked. In the end, I helped him write what she wanted.
The manager of the place uses the outdoor speakers to yell at the workers, which can be heard from blocks away. One morning I woke up to, «If you want to go on strike, go ahead! You are very replaceable. If you don’t like it here, someone take your place within the day!»
This place is hell.