Verizon

I came here the other day for a new phone. I was in the process of transferring over from T-​Mobile and porting my number. When I initially walked in, it was a little chaotic because people were lining up but then a random rep would go around checking people in? It was confusing because they should’ve had someone designated on the floor checking people in as soon as they walked in the store. I was already waiting on the line and the rep checked in people that were behind me. Anyway, after being checked in, I waited maybe 15 minutes. The Verizon rep that helped me was Gennadiy. He fixed the botched porting that was done by a Verizon phone rep. He was super helpful, knowledgable, patient and made the transaction as smooth as possible. I also bought a tempered glass screen protector, which he put on flawlessly for me. I haven’t experienced great customer service in a while so please Verizon, give him a raise!

Whenever I go to Verizon wireless, I always have 50 million questions. De’Andre was amazing. He respected my time and gave me all the answers I needed while he and the other employees kept me entertained with great conversation. I left with a new tablet and all my questions were completely answered. This site is now my new site for Verizon wireless needs! Thanks guys!

Good People! Big place, looks very nice.
Managers are VERY nice even tho they have to deal with weird customers that show up there… take care of issues.
Really nice customer service guy there, Russian guy, no longer there, was an amazing and funny worker.

My iPhone 5 was no longer getting any service and it was locking up and acting strange. I visited this store and was helped out big time. The lady whose name I can’t remember told me I could replace my phone. They had the model I wanted so after a half hour I left with a brand new activated phone. Pretty happy with that. The only reason I take a star off is because they are very pushy to sell you a protective case and screen cover. That annoys me, because I prefer to buy accessories outside of the store, where they are usually half the price.

Horrible, Horrible, Horrible!!!
I was assisted by De’Andre. From the very beginning, I specifically stated that I want take advantage of the promotion Verizon had. I was advised to come in 4 days only to be told that promotion is no longer available. What kind of a f*cking joke is that? De’Andre displayed no interest in helping whatsoever, had no knowledge of the services Verizon offers, had an overall arrogant attitude and whistled loudly all the time. He ran a credit check on me without my approval or any notification as well. Apparently, I was not the only one having a tough time, because the 2 times i came in, associates argued loudly with customers on the floor. Anyway, after 4 days of struggle, I was asked out of the door. Frustrated, I called customer service to complete the whole transfer in 30 minutes. Ridiculous, hateful, arrogant, unknowledgeable.

The store has an ample amount of accessories, the staff is very helpful and informative.
The staff should be more attentive to the customers instead of on the phone themselves.
Great experience overall. Love the Verizon products and mobile coverage

Have been using verizon literally forever, and this is a beautiful HUGE store, and the sales people are freaking amazing.
Just bought new new Droids maybe two months ago with Jamilly (he was so helpful, so kind and just amazing)
He allowed us to trade in our old phones for $ 100 each and also told us about a $ 50 rebate promotion that they were having at the time.
he didn’t push for us to upgrade our contract he was just extremely helpful with the entire experience. he back up our old phones for us and he downloaded all the contacts to the new one.
one of the best experiences ever!

Update: I see that I was billed for insurance on my new phone, which I expressly refused at the store and never signed anything for. I spent 20 minutes on the phone with Verizon to cancel it. Verizon loses 1 star.
Recently my phone was dying and I was in the market for a new smartphone. This Verizon location was pretty busy on a Saturday but I arrived during a lull. I was able to get near the sample phones and have an associate assist me pretty easily, but soon during my visit the floor filled up with customers. The sample phones are on wireless so it’s easy to experiment with them and check out their functionality and speed. I chose a phone and had my data backed up from the old and restored to the new. Being helped at the desk was very time consuming. On the one hand it’s nice not to be rushed, but on the other hand customers were waiting a long time and there weren’t enough salespeople on the floor. Would I stand around as long as some of those customers did? Not likely.

It took me a few months to rate them because I was utterly upset with there service that I cancelled my contract with them (I was so upset I was willing to pay a cancellation fee).
My experience isn’t the only experience that drove me to believe this store has the worse customer service ever.
I’ve visited this location several times and each time you have the representatives with standoffish attitudes, no smile, or hellos, They’ll only give you some personality if you end up buying something but in the beginning its like «holy crap just quit» I am rating them solely on their store because Verizon’s customer service on the phone are friendly and very helpful. Being that I have been in the customer service for about 10 years I know what customer service is and I don’t mean an overkill of happy people but professional people that want to service their client. These morons are useless. I went in with a problem where I was a week out of my exchange time which yes, I get it, switching phones after they clearly said no returns after the time frame, but the way these workers chose to handle the situation was repulsive. On the phone with customer service they said they would intervene and call the store to give me a one time exception to switch my phones back to an Iphone from a windows phone, so I went and the rep staring at his phone said «the manager isnt here he wont do it for you customer service cant tell us what to do» still staring at his phone… He may have been right, but wow. it may be a phone store but if a customer is standing infront of you I’m pretty sure that pone should be put down. away. No name tag, no eye contact, scrolling down his facebook page was so much more important. I ask when his manager will be back and still on his phone says «Monday» obviously I called customer service back and left Verizon.
Maybe there interviewing process should start by asking what customer service means to them since it is a customer service based job. They are all just disgusting pricks. From Management down to their pathetic staff.

Beautiful store and all the phones are actually running unlike most Verizon stores were all you see is a mockup. Also the staff was very nice and helped me right away with a smile.

Poor service, lack of staff makes for long waits.

Very nice store. Helpful and nice employees. A much needed store to add to Kings Highway?