Verizon Wireless

Recommendation: AVOID VERIZON WIRELESS!!!
I phoned to learn of available Verizon Wireless plans, but it’s ABSOLUTELY IMPOSSIBLE to find information about their Nationwide Plan on their Website. According to their agent, they’re promoting their Share Everything plan. So ONLY INFORMATION ON THE SHARE EVERYTHING PLAN IS ACCESSIBLE.
Essentially, Verizon wants to sell me the plan THEY want me to have, NOT the plan I’m wanting to have.
I’ll go to Consumer Cellular or Cricket or U.S. Cellular or Virgin or Boost Mobile or… the list goes on and on.

I waited 3 weeks for a modem and internet service. The modem never arrived. No one at customer service could provide me with an order number or tracking. I cancelled my service. A month later, they had the audacity to send me a bill for internet and phone. They said there was no note in the system that I cancelled the service. A week later, I received return label to send back the modem I never got.
Worst customer service! Usually have to wait about an hour for someone to pick up the phone. When they do pick up, they’re not exactly friendly or helpful.
I switched to Time Warner and I got super fast internet in two days.

Run, don’t walk away from Verizon. Install date for Internet for small business came and tech arrived without modem for service. Said he would be back next day. Not. Seven days later, conversations with 19 customer service reps and 4 Supervisors and I still have no service. Total time on hold over the past week equals 7 hours. This is such an epic disappointment and frustration as I chose them for my business as I thought they had good customer service. There are no words for how frustrating this experience has been. Tomorrow, I cancel the «service» and find a company that gives a damn. That company is NOT Verizon.
There should be a minus x choice for this company.

Total B.S. ! There is no service in New York, despite all those commercials that they run.
I ordered online and was told that my zip code is in the service area. I received emails about what to expect with Verizon and how they sent my router. Five days later I get an email saying that I cannot receive service despite their initial review of my area. WHAT!!! I call to clarify and get sent to a guy who just puts in addresses to see if my area is served and which he tells me it is but sends me to the IT department. The IT department tells me that its the Sales department that decides which areas get service. But Sales is closed until Monday, so could I call them on my work day. IT told me that since the order was still processing it was not a promise of service.
Why let me order if you do not provide service in my area?

Too bad there aren’t negative stars. I was without service for almost two months (end of Aug through end of Oct) — that’s land line and DSL. There were about 4 in-​person service calls to my apt building. I was told I had to be there. I sat for 4 hours and called at 3 and ½ hours. I was told the repair person came earlier, couldn’t do anything and left. Gee, guys, think someone might have had the curtesy to let me know? They had to come again three more times and each time I got conflicting reports about whether I had to be there or not. I never got a straight answer. Plus I got someone in India one time who asked what city I was in… oh vey! There is no infrastructure left in Verizon land line and DSL service (they don’t make enough money to care).
I filed a complaint with the public utilities commission and this is what they did — they forwarded the complaint to Verizon and took their answer and sent it back to me and closed the case. Nice work guys. Verizon also sent me a separate letter about a week earlier telling me the case was closed. Gee, I wonder who «owns» the public utilities commission.
Well, phone and internet finally went back on line and I got credit for most of the time (mysteriously billed for two days in the middle of this mess). BUT I was also billed for 18 Directory Assistance calls which led to another two hours on the phone to get rid of the calls (someone with a brain finally heard me when I suggested that the calls couldn’t have been made since I had no service, duh!!!).
I see no one likes Time Warner but given the options (and pricing from Verizon) I’m very tempted to sign up.

There is a theory which states that if ever any Verizon repair technician discovers exactly what they are for and why they are here, they will instantly disappear and be replaced by someone even more powerless and incompetent.
There is another theory which states that this has already happened.

There is nothing in this company that deserves one star
Service-​0
Price-​0
Conection-​0
Internet-​0
First line is dead for 4 weeks, second is dead for 1 week, no internet connection. The only thing that is on time is bill on 6 pages.

Incompetent in every way a company can be incompetent.
They say they’ll call you back, they never do. They say your service ready date is a Wednesday, then it turns into «sometime in the next 24 – 48 hours» from Thursday. They tell you that you can just plug your modem into the phone line and it’ll work, and eventually you have to find out that someone has to come to your house at an undetermined date to connect wires.
I don’t know if they’re idiots or liars.
The bottom line is that their allegedly award winning customer service is a complete debacle. There’s no line of communication between online customer service and telephone customer service. They’re disorganized and ridiculous. Avoid at all costs.

Likes include: customer service, product reliability, organization and accountability to customer service
Dislikes: Not sure about their negotiation tactics with labor unions
Note: This review is based on my experiences here in Southern California. I can see others have had a bad time with Verizon.

Verizon INTERNET SERVICES promises «Best Efforts» but doesn’t explain it is «Best Efforts» for Stock Holders; not subscribers!
Saturday AM my computer caught a virus. I’ve been overwhelmed for the past several weeks, and with five attempts at «unauthorized entries» at my apartment, I was a bit out of sorts. After three hours with Verizon Premium tech support, and a couple of hours reversing the order, I took a nap, walked the dog, and went to check my emails. Finally some of my old Honeywell Inc. Network Communications support knowledge became available to my brain. I found the (since Verizon didn’t tell me, I’m not giving away the answer for free, just to friend who call me on the telephone) and about 9 minutes later, I got ride of the virus. Verizon was going to give me their «Best Effort» for $ 15/​month. What they didn’t make clear was it was their «Best Effort» for their stock holders, not their customers. I was on the telephone with a very stern, almost angry, inexperienced tech, and he would be arguing with me about what I saw on my screen, and I had a virus which would require a tech to come to my home for even more money than the $ 15/​month. I said no, I knew better but couldn’t access the answer that was in my brain, but I couldn’t find the answer. I over came my fatigue, and even found where i put my old manuals. I didn’t find the sign I used to have over my desk, RTFM (read the friendly manual), I just moused around and found the proper button, fixed, in less time than I spent in the holding que to spend the $ 180/​year, for more profits to Verizon.

DAY 19: THE VERIZON TECHNICIAN NEVER SHOWED UP. I waited from 8am to 6pm. They offered a «sorry.» In order not to be held libel and imprisoned, I will just say it would be the worst if someone, you know, kind of «took care» of the building. ;)
******************************************************
Verizon has still not managed to fix my Internet!
THAT’S SIXTEEN DAYS!!!
OMFG.
Now they’re sending a technician out on Sunday, and I have a TEN HOUR window to wait. Thanks for hosing my weekend too, Verizon. And for 18 DAYS with no Internet. Wow. AOL was faster.

I only wish there was a less than one star rating.
In a nutshell they lied about ability to take a partial payment, then they made it so I had to re-​apply when I made the full payment, then they wanted an addition $ 250 deposit. This only took 2.5 hours and being transfered to 15 different people (no exaggeration) and hung up on 3 times. This is the WORST company ever. Save some time and call time warner cable. Fios is not worth it. I actually got one of the reps to admit to me that they did not care about keeping my business, she said, and I quote «I am only interested in keeping my job»… wow.

Tried to sign up with them. Apparently I was supposed to call them and confirm that I was, in fact, me, and that it wasn’t someone trying to steal my identity to set up home internet service, but Verizon never informed me of this fact, so I went four days without internet until I called them, at which point they proceeded to request more personal information than my real estate broker did. Decided to go with Time Warner instead.

I cannot stand Verizon, this has been the most frustrating experience I’ve ever had with a company. We opened a retail store recently and have been 13 days without DSL! This means we’re not able to process credit card transactions!
Tech support has been useless, Ive spent 9 hours on hold with them the past week and a half, time which I don’t have. I’ve spent a couple days waiting for tech guys to come between 8 and 7 when they have not shown. I’ve been told day after day it will be fixed by 6pm this evening, or noon tomorrow, or I will be called back in an hour — none of this ever happens.
Communication in the company is so poor, it’s organized in a way where tech support operates on a national level but maintenance locally (who you can’t call directly), so everyone just blames each other and no one takes responsibility. The problem apparent is at one of their main center switch hubs, and they actually have to send someone there to fix it (because there’s no one on site ²⁴⁄₇ to monitor their DSL connections in NYC). The whole thing is laughable. Worst company ever

This company is horrible. Customer service is awful. I am sitting at work fuming, after spending 30 minutes on the phone (most of it on hold) with a tech support guy who can’t figure out why my wireless internt doesn’t work. This is the fifth time I’ve called.
The guy who installed my internet did a good job, arrived on time and was courteous. However, the wireless worked for about a week before wireless just stopped working altogether.
I called 2 days ago so that they would send a technician to my apt. They said a repairman would be here today sometime between 8 and 12. So I wait… and wait. And no one shows up. The person on the phone today says they canceled the appointment, and of course I wasn’t notified. So I wasted 4 hours of my work day.
Overpriced, awful customer service. Avoid.

I don’t wanna hear, I don’t wanna know
Please don’t say you’re sorry
I’ve heard it all before
And I can’t take it anymore
Seriously, don’t say you are sorry.
After being on hold for about an hour, I don’t care if you are just doing your job, I’m pissed.
It is not okay to schedule 4 appointments to have a service guy come to my house, and never have him show.
It is not okay for me to miss out on 4 days of work, since you can only schedule them to come 11 – 4.
It is not okay for my internet not to be working for 4 months.
It is not okay for the usless faux techie to tell me I don’t know what I am talking about (I dated 4 techies, I know my shit.)
It is not okay to have to spend over 5 hours, total to get something working which was your own fault in the first place.
No I am not by my computer, since this is the 6^th time I’m calling you on the same No, I can’t take another day off work, because you probably won’t show up again, and that is the only place I have internet.
No, I don’t want to speak to a supervisor unless, he can come to my house (and by that I mean apparate this moment) in order to fix th problem with my internet.
Sure, I’ll take th year free of internet service, but first can you fix what is broken in the first place, like NOW!
Clearly, I’m a little peturbed with Verizon. The customer service was horrible, they never documented anything, there was no follow up.
In short, it took them 4 months to fix whatever problem there was with my internet, because the scheduled guy would never show up. When he got here, he had it set up in 20 minutes.
Gee. THanks.