Phoenix Spa and Nails

The «spa» pedicure was done in a wooden bucket with a plastic trash bag to line it. Placing my foot on the edge of the wooden bucket for the pedicure was very uncomfortable. The gel manicure was just ok. I couldn’t tell until after I left how unevenly painted they were. This was probably due to the fact that they didn’t have a lamp on the nail station to ensure attention to detail. Definitely the last time I’ll use a Groupon for a mani/​pedi.

Foot massage was very nice although the pedicure was a bit awkward with your feet on the edge of a basket.
Gel manicure was the worst I ever had. Two nails only lasted 2 days. All pealed off within a week. I don’t recommend they try to do both together.
Nancy D

I don’t have much of a different story than the other reviewers. I got a Groupon for this, and even followed up with a review with them after the poor experience. When I just checked, Groupon still has this «Deal» posted, but they have removed all thumbs up/​down ratings, and reviews for this establishment– that should tell you something.
The place is shady and pretty much the polar opposite of relaxing & pampering.
Hard to find nestled in a tiny strip on WC pike.
No ambience
Few polish color choices.
No vibrating spa salon chairs.
Awkward soaking setup: Barrel with trash liner filled by bucket from bathroom across the hall.
Dicey setup for gel nails, with the unit –plugged into an extension cord — stretching back & forth across your shoulder & lap.
The manicure was awful– the girl filed my nails down to the quick. I had a hard time typing at work the next day. Plus, they were all lopsided & uneven — not even close to straight.
Groupon said they don’t cut cuticles– I disagree.
The foot massage: I wanted to pay her extra to stop. She had long nails & freely dug them into my feet. What the heck?!
Wish I had checked out Unilocal before buying.

This place is bizarre. It’s a hole in the wall that I swore had great reviews when I bought the Groupon but no way, no how is this the place I thought I was coming to. Not the worst mani pedi but definitely the sketchiest. I wouldn’t come back but they are at least trying to make you feel welcome and happy at least.

Bizzare, is all I have to say. I read these reviews after receiveing the Groupon as a gift, and I was quite reluctant to even go. Maybe because I knew what I was getting into, and had low expectations, I just thought the experience was so-​so. I’m used to a whirlpool and massage chair for spa pedicures. If I hadn’t been using a Groupon I would not have been thrilled, as you can go to a place with those things and pay the same amount. The water in the bucket was a nice temperature at first, but I should have asked for it a little hotter since it was cold by the end. The massage was nice enough, and they did an alright job with the mani/​pedi itsself. They did offer me water, but not until my nails were dry and I stood up to leave. Would not go back, but it could have been worse.

Had a Groupon $ 48 for 30 minute foot massage, gel manicure and spa pedicure.
So the whole thing started off with me being annoyed that they were going to charge me $ 4 to take off the gel nail polish. NEVER has that happened at any other salon I have gone to.
After reading the reviews on here I was so apprehensive about going that I asked Groupon for a refund even before I went.
I took away from this experience that maybe they didn’t do the typical American services that we are used to. There are there reclining red chairs that do not massage. Once you get settle in they are comfortable. They put your feet in a wooden bucket that has a plastic liner in it. Then some lime slices and rose petals are added. Your legs are rubbed with some kind of treatment then wrapped in plastic wrap. Leaning my feet on the edge of the bucket which was painful. The foot massage for 30 minutes was nice. The kicker is my little toe nail being cut in half vertically. I am hoping I can post a picture of it.
The manicure was satisfactory to say the least. It’s been 4 days and my one nail is chipping and the other nails I can see some of the others she didn’t cover them all the way.
I felt very uncomfortable and will definitely not be returning!

Honestly, I almost feel awful writing this review.
To begin, I could barely even find the place. I circled for almost 10 minutes. The parking lot did not seem safe to park in and there are barely even lines and it was cramped.
I arrive and the woman who greeted me at the door was so anxious and would talk over me saying YES YES, SURE SURE before I even finished my sentence. There was no air conditioning on and it was almost 85 degrees out AND humid…
There are almost no colors to pick from, so I said I wanted a french and she told me that would cost me extra for gel. I said well, thats odd. I try different nail salons always and I have never been charged extra for french gel. But I agreed because I truly did not like any colors!
They sat me in the chair with a bucket filled with hot water and lemons and rose petals, which wasn’t too bad. It was actually very relaxing (but I was totally confused at how she would actually do my nails on that).
She had my rest my foot on the edge of the bucket which was extremely uncomfortable! Not to mention, they were very messy. Water spilled all over the floor, the massage gel was on the floor and the soap. It was not a very neat and organized display to me.
As she began I did ask her to be very careful as my second toe is broken and I must say she was VERY aware of my toe and took special care to make sure she didn’t uncomfort me in any way.
After she cleaned up my toes, she slid the ottoman over the bucket for me to rest my feet on, but it was so uncomfortable because I had to almost hold the ottoman in place because it would slide!!! My leg actually cramped up so much, I was in a lot of pain. The message was timed which I just felt like the time was obnoxious and the massage was pretty good but she continuously would sigh as if she was bored or tired. I understand massaging for a long time can be exhausting, but THATS YOUR JOB… that actually pissed me off. By the way, when the timer went off, she had only started my second leg maybe 10 minutes before so I did not receive an equal massage and she abruptly stopped.
The lady who had done my entire pedicure kept messing up my french on my toes. She was using old chunky nail polish and would try to leave it chunky on my toes and I believe the woman doing my manicure noticed how awful they looked and took over. She did a very nice job. But then I stubbed my toe going over to the dryer because there was virtually no space for me to get into the chair because it was crowded by another chair and the nail table. So she offers to fix it but it was clumpy and not even as bright white as my other toes.
The lady who did my manicure did a nice job. It did take a very long time though because she used a regular brush to do the french which most places use the thin little brushes so she would take a paint brush with nail polish remover to fix the edges. She was VERY neat about it. I appreciated that. The downfall of it was. my nails had to go in the UV dryer which she would reach over my lap causing it to rest on my leg and the wire reaching over my leg. I felt that it was not professional looking at ALL. She even rushed the drying process, if the light was still on when she was done the opposite hand, she would just pull it off and use it on the next hand.
I got even more angry when she went to take over the pedicure woman job and had failed to finish my manicure on my left hand. She did not massage or lotion my left hand like she did to my right…
When my feet were drying, they were very kind to offer me a glass of water. I kindly declined.
I will not be going back. It was just an uncomfortable atmosphere. I did not want to even converse with the woman. Generally I am very quiet when it comes to my mani/​pedis because I do come to relax but I ALWAYS strike up some conversation, but at this salon I just did not feel comfortable to. It just was very unprofessional and was a very odd setup for me.

I hate to even give this place a star but I guess I have to.
Like most of their customers I’m assuming, I found a Groupon for this place for a gel mani, «SPA» pedicure, and a 30 minute foot massage for $ 48. Great deal right? I thought sure, let’s try it. I looked up their website and it seemed nice, which I should’ve looked up reviews in hindsight. I get there and the place doesn’t look very nice and had no parking. I get in and there’s a reception desk. The woman immediately took my phone and redeemed my groupon. I guess she wanted to make sure she got the money before I saw the rest of the place. Mind you there was a man in the back being massaged and he was the only other customer. I walked back to pick my colors from the whopping one rack of color that they provide. As I was doing so I look over and they’re filling a wooden BUCKET with water from the SHOWER to do my pedicure in. Yes that’s right, my SPA pedicure wasn’t being done in your typical jet tub reclining chair combo as every place I’ve ever been to since I’ve I began getting my nails done do. It was a shitty red chair with a wooden bucket lined with a trash bag. I’m short so I was awkward to put my feet in. The woman who did my feet was horrible and pedicure was crap. Barely scrubbed my feet, didn’t massage, took a random cold rock and rubbed it up n down my legs snd in between my toes. Terrible. Simultaneously another woman was taking off my polish and doing my nails. I had to hold the uv dryer as she did so. My nails look OK but not great the gel polish is already chipping and was done yesterday. My toes are horrendous. The place was shady and a rip off and they are falsely advertising and it’s not right. They got a $ 6 tip and were lucky to get that. I’ve also heard that there have been confirmed prostitution cases from there.
I felt like I was in the twilight zone. People please if you get something off groupon for a place you’ve never been to please research it first. And do not go to this salon unless you want a good laugh and a waste of $ 50.

This place should not be in business. They are ripping people off for terrible service.
The place is run from their home and not spa like at all.
Here was my experience…
I bought a groupon for a manicure and pedicure and 60 minute massage. I had trouble scheduling and then finally found a time that worked. I was excited to pamper myself after a long work week.
When I got there, the manicurist was rushing me to pick a color and picked one she thought I would like. I agreed to try it. I sat down on giant red couch chairs and was surprised to see that they were dumping water from the shower in a bucket for my feet. I began to read what I had brought in thinking I had an hour of quiet and relaxation. Wrong!!! The manicurist began and was very rough. She was also talking to the pedicurist from the start. She painted two nails and I asked for a different color and she said it was too late. She said she would paint another color on top. I agreed because there was no way I could go to work with the blue color she had chosen. Mid manicure, she got a phone call. While leaning over me, she took it and a woman on the other line was screaming. After about 5 minutes of hearing that, she stepped out for another 5 minutes but I could now hear her in the front. She came back and started talking to the pedicurist again. She must have been filling her in. She finished painting my nails which look poop color now. Then she started to file the newly painted nails again!!! I was like this must be a joke. After the terrible manicure, she asked me to lay down for a shoulder massage. I kindly said no thank you. I waited patiently for the so called foot massage to end which consisted of only 40 minutes of rubbing oil over my legs with no pressure. The pedicurist then started to paint my toes. A 5 year old could have done a better job. She came back with a paint brush after to remove the excess paint. That took 10 minutes because it was everywhere! They still look terrible. As I left, they told me I had to pay tax on top of what I already paid which I have never experienced from my other groupon purchases. It was so shockingly terrible.
Part of the joy of treating yourself to a manicure and pedicure is having a relaxing experience and leaving feeling pretty. Sadly, this was anything but that. Hopefully I’ll spare other people from the same experience.

If there was an option click on 0 stars, that’s what this place would get!
What was suppose to be a relaxing day out with my friends turned out to be one the strangest experiences I’ve/we’ve ever had.
The customer service was horrible. Manager was rude when she was called out for not giving a correct service. My so-​called nail technician cut me four times with the cuticle cutter. She didn’t soak my hands in warm water or clean my nails after she filed them. She wiped them with a paper towel. When I was finished my nail torture I moved over to what I thought was going to be a nice spa pedicure with a 30 minute massage. Well there was nothing nice or relaxing about it. This technician filed my toe nails on one foot and wrapped my legs with $ store plastic wrap.
Then, this is the kicker, the manager said something in her native language to my technician. The girl who was taking care of me leaned over to the drafty door and locked/​unlocked the back door. (There was also a cold draft coming from the window.) I was like a WTF is happening. Why are they locking the door? And then a guy walked up the back steps and knocked on the door. My girl stands up and cracks the door open to tell this guy to go around front. (He couldn’t get in the door because her stool was in the way) My grabs her cell phone and leaves me undone. Legs wrapped in plastic wrap and toes unfinished. Feet not scrubbed of dead skin and no massage. I sat there with my feet in cold water for about 20 minutes. Shady shady shady!
The manager finished my friends nails and then came to finish my pedicure and massage. Where she truly didn’t know what she easy doing. She never scrubbed my feet nor finished my toe nails. She did paint them quickly and sloppily. She hurt me more than once during the massage. I had to stop her. She proceeded to tell me the benefits of foot massage and what the ancient Chinese believe. She also said that it is meant for a relaxing experience not to do as a party. (Hinting that we all should not have come together.) I told her I have sciatic pain because she said there were certain points on the foot to massage to relieve the pain. She didn’t even massage that part of my foot!
I was happy when it was over. Paid my sales tax on $ 45 not on $ 90. Yes she tried to get us to pay the full tax on the value of the treatment.
I walked out of there with such a stiff neck, headache and yellow foam flip flops!

I wish I could write a more favorable review of this new business, but my experience here left me more tired and stressed than when I went in. After a long week, I decided this past Friday to give this place a try. I went for the massage/​pedicure combo. I’ve had acupressure foot massage at other places, so I have something to compare this to. I went in and my treatment began with a foot soak, which is usual. The water was lukewarm, not hot, which I would have liked, but the chairs were comfy, so that made up for it. The room was drafty and cold, and I would have liked a warm blanket or towel draped on me, as other places do this as part of the treatment. The part I felt was most below par was the actual pedicure. Clearly, the technician was not experienced, as I am in pain from having my nails trimmed too far back. The area around my nails is also sore from the cuticle clippers being used with no abandon. At an autoclave was being used, so hopefully I can count on the fact that the instruments used were sanitary. The actual massage was okay, but it was more of a relaxation massage and not one which used any sort of acupressure. At the conclusion, the oil was dried from my legs using (are your ready?) paper towels. And no, we aren’t talking Bounty here, but rough, cheap, scratchy paper towels. So I got a bonus exfoliation… I went to pay after my nails had dried and was told my credit card didn’t work. I found this odd since I had used it earlier in the day. Well, to make this very long story short, their credit machine was somehow disconnected. They did give me the option to pay cash, or to leave, get cash and come back. I knew if I stepped foot out the door, I was never coming back! The called the business that owned the machine, and I had the pleasure of waiting an hour which they conversed in Chinese about how to fix it. Once my card was run, they profusely apologized for the time I had to wait. They offered me a free mani/​pedi with the purchase of another massage. I left trying to bite my lip without saying anything rude. I can definitively say I will never return.