Chase Bank

I avoid going inside banks at all costs. Generally if I can’t do it by ATM or mobile, I don’t bother. But I needed something notarized and thought, «Well, I might as well make it easy on myself and go to my own bank, Chase.» No.
I’ve been a member of Chase for a number of years. This doesn’t matter, I guess. Although there was only one other customer in the bank, they turned me away — to notarize a single page of a silly, uncomplicated document — because I didn’t have an appointment and walk-​in notary hours are only between 3 and 4pm (such a convenient time, btw).
So I went across the street to 1^st Bank, where they prompted and happily (honest — happily!) helped me out and didn’t charge me, even though I offered to pay anyway.
Long story short, I think I’ll be changing banks in the near future.

Horrible customer service!!! Something I’ve done through the drive thru a few times all of a sudden couldn’t be done after they did in correctly the evening before. I didn’t have time to get my kids out of the car and into the bank and if was done correctly the evening before I wouldn’t have been there in the first place! Bottom line is I understood the reasoning but the teller rolled her eyes at me as she was walking away, so rude! I called the branch manager to let him know of the situation of his tellers rudeness and he could care less!!! Not a happy customer

I’ve been a Chase Bank member for more than 5 years. This particular location is awesome with top notch customer service. I regularly make trips to the bank and going to this branch is always fast, easy and friendly. Darby B. is a very knowledgeable and friendly face at this branch. Check in with him and you won’t be disappointed!

I want to Thank Chase Bank for all they have done in the past few months to help me with the decline in the health of my father and keeping his fiancees straight. The people at Chase have done everything from coming out to the car so that he could sign important documents instead of having him walk in to at the end making it easier than any other company has done when the end finally came.
Thanks for making a tough time easier!