The UPS Store

Called to ask about a passport photo, the woman who answered was rude and annoyed with my questions. When I asked her why she was so hostile (I was polite), she hung up on me. Nice. I did my business elsewhere.

This place should not be allowed to call itself a «UPS» store! This place and the people who work here are about as useful as a wet paper bag. The lady who works here is in no way, shape or form cut out for customer service as she has all the finesse of a blunt axe. Want to use a free UPS box? Nope. Instead you will have to pay 7 dollars for a box the same size. Want to use their tape? Me thinks not. That is a separate «packaging» fee.
Me: «But I just need a little tape since you don’t have the free boxes.»
Lady: «Sir, this is an independently owned store. We have to pay for our supplies so we have to charge you a packaging fee.»
I mean, even the United States Postal Service lets you use their damn tape! So basically, since apparently this isn’t actually a real UPS store, instead of getting a free box from UPS you will have to pay for the same sized box and if you want to use their tape that will be another fee and if you’re really lucky you might actually leave the store not wanting to punch a wall because of the terrible customer service. It was like every time I asked a question she made me feel like an idiot for not already knowing the answer. Very condescending. I will not be back and I suggest you avoid. My best guess is that Omar H. is the owner or something because I don’t think the workers here have cracked a smile in their lives.

If I could give this UPS store zero stars I would, because I just left this location in tears from the frustration. Mine is not the first horror story I have heard about this particular UPS Store branch. A co-​worker once dropped off a package and the person behind the counter STABBED the box repeatedly with a utility knife. When he asked what he was doing, the clerk said it was «standard policy» to do that. WHAT???
I should mention that I usually go to the UPS store on 287, and they are MUCH nicer and I have never had an issue with them. But today I was closer to the 120^th store and only had a couple items– one USPS Parcel Post box with a prepaid label, and a second, small box that I needed to pay to ship.
The person working the store today was named Von, a tall black woman who’s tag also indicated she is the Manager. There was no one else in the store when I arrived. She came out from the back and said «What you want?» This should have been my first indication to turn and leave. I told her I had one drop off and one i need to pay for. She looked at the dropoff with the prepaid label. Now, I have NEVER had an issue with a parcel post dropoff at any UPS Store location before. Von, however, said «This ain’t for me.» I just looked at her. Then she took her finger and pointed to each letter in «U-​S-​P-​S,» sounding it out like she was talking to a 3 year old. I said «Right, but it’s parcel post.» She said «Oh, I can take it, but it ain’t for me.» Ooookaaayyyyy…
Then came my second item. A small box that had to be returned to a company called «Emily C.» Von picked my item up off the counter and threw it onto her scale. She asked for the city and zip code, then she asked for the recipient name:
Me: Emily C.
Her: Emily C?
Me: Yes
Her: Emily?
Me: E-​M-​I-​L-​Y. C as in Cat.
Her: C?
Me: Yes.
Her: So is it S-​E-​A or S-​E-​E
Me: C as in the letter C
Her (raising her voice): WELL YOU DIDN’T SAY THAT!!! PEOPLE DONT HAVE A LAST NAME C.
At this point I had taken about all I could and had tears coming into my eyes. I grabbed the box and my wallet and walked out.
I understand that in the retail world people have bad days, but just because you are having a bad day does not mean I have to give you my money and simply endure your rudeness. I will be going to another location to ship my package, and I highly suggest that you do too.

Every day that I use this UPS Store I have received nothing but outstanding service. Everyone greets me promptly with a friendly smile on there face always seeing what can be done to better serve me. I had to get my package off a couple times before closing and just after closing hours. Most shipping services would have said I’m sorry we’re closed but instead they waited and assisted me. To this day they give the absolute best customer service to customers like myself. Thank you so much employees and management.